Outlook Actionable Messages release notes
Version history for the ITSM Outlook Actionable Messages app on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 4.7.0 - June 2026 (Australia)
- Updated to support the latest version of the dependent apps.
- Version 4.6.1 - December 2025
- Updated to support the latest version of the dependent app.
- Version 4.3.3 - May 2025
- Fixed minor issues with translations in the Outlook customer satisfaction survey.
- Version 4.3.2 - August 2024
- Improved support for experience & service feedback capability improvements.
- Version 4.2.1 - May 2024
- Capture user feedback directly in email notifications for service feedback utilizing Surveys.
- Version 4.1.5 - February 2024
- Capture user feedback directly in email notifications for service feedback.
- Version 4.0.6 - November 2023
- Minor fixes.
- Version 4.0.2 - June 2023
- Changed: Pre-built integration with SAP Concur allows approvers to:
- View expense report.
- View line items for an expense report.
- View attachments for a report.
- Approve or send back the expense report with comments.
- Requires customer to be on Tokyo or a higher version.
- Version 3.1.3 - November 2022
- Fixes
- Version 3.1.2 - August 2022
- Minor fixes
- Version 3.1.0 - May 2022
- Minor fixes
- Version 3.0.0 - January 2021
- Outlook Actionable Messages has been updated with the following new features: Customization support for approval emails via formatting blocks Graphical Approval Emails Image Support for 1-Click Surveys Advanced editor mode allowing for admins to directly customize the underlying JSON.
- Version 2.0.1 - July 2019
- Outlook Actionable Messages enables rich interactive emails for approvals and surveys in Microsoft Outlook. With Actionable Messages, it’s easier and faster to approve or complete a survey when you can take action right from the email message.
- New: Support for Signed Cards, Support for Outlook Mobile