Outlook Actionable Messages release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read
  • Version history for the ITSM Outlook Actionable Messages app on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.7.0 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 4.6.1 - December 2025
    Updated to support the latest version of the dependent app.
    Version 4.3.3 - May 2025
    Fixed minor issues with translations in the Outlook customer satisfaction survey.
    Version 4.3.2 - August 2024
    Improved support for experience & service feedback capability improvements.
    Version 4.2.1 - May 2024
    Capture user feedback directly in email notifications for service feedback utilizing Surveys.
    Version 4.1.5 - February 2024
    Capture user feedback directly in email notifications for service feedback.
    Version 4.0.6 - November 2023
    Minor fixes.
    Version 4.0.2 - June 2023
    Changed: Pre-built integration with SAP Concur allows approvers to:
    • View expense report.
    • View line items for an expense report.
    • View attachments for a report.
    • Approve or send back the expense report with comments.
    • Requires customer to be on Tokyo or a higher version.
    Version 3.1.3 - November 2022
    Fixes
    Version 3.1.2 - August 2022
    Minor fixes
    Version 3.1.0 - May 2022
    Minor fixes
    Version 3.0.0 - January 2021
    Outlook Actionable Messages has been updated with the following new features: Customization support for approval emails via formatting blocks Graphical Approval Emails Image Support for 1-Click Surveys Advanced editor mode allowing for admins to directly customize the underlying JSON.
    Version 2.0.1 - July 2019
    • Outlook Actionable Messages enables rich interactive emails for approvals and surveys in Microsoft Outlook. With Actionable Messages, it’s easier and faster to approve or complete a survey when you can take action right from the email message.
    • New: Support for Signed Cards, Support for Outlook Mobile