---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Conversational Integration with Facebook Messenger release notes

# Conversational Integration with Facebook Messenger release notes {#ariaid-title1}

Release version: Store  
Updated December 4, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Conversational Integration with Facebook Messenger on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 3.0.8 - December 2025 (Zurich)
:   Fixed bugs for messenger

Version 3.0.7 - October 2025

:   Error while sending a message in Facebook messenger as the meta API has changed.

    {#store-rn-csm-facebook-messenger__latest-store-rn-csm-facebook-messenger}
{#store-rn-csm-facebook-messenger__latest-store-rn-csm-facebook-messenger}

Version 3.0.6 - February 2025 (Yokohama)
:   Added translations for the store app.

Version 3.0.4 - August 2024 (Xanadu)
:   Fix: Messenger users are not able to upload files via link.

Version 3.0.2 - August 2023 (Vancouver)
:   New: Facebook Messenger will be part of Admin Console with an automated version of installation as feature.

Version 3.0.1 - February 2023
:   Fixed: Minor fixes.

Version 2.0.4 - May 2022
:   Fixed: Bug fixes and improvements.

Version 2.0.2 - December 2021
:   Fixed: Implemented several fixes.

Version 1.0.3 - April 2021
:
    * New:
      * Enables users to engage in conversations with your company's virtual agents and live agents using the Facebook Messenger app.
      * If a bot transfers the conversation to a live agent, the agent can respond to the Facebook Messenger messages in the ServiceNow Agent Workspace or Configurable Workspace application.
      * The following user input controls are supported: Text, Static Choice, Reference Choice, Boolean, Carousel, and File Picker.
      * The following bot responses are supported: Text, Image Output, Link, and Card
      * Rich text and emojis can be used in the Virtual Agent setup to update conversations in the Facebook Messenger app.
      * Live agents can use the Text, Card, and Image Output response controls to reply to users.
      {#store-rn-csm-facebook-messenger__ul_u2p_thh_dpb}