Notify Connector for Microsoft Teams release notes

  • Release version: Store
  • Updated May 5, 2026
  • 4 minutes to read
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    Summary of Notify Connector for Microsoft Teams Release Notes

    The Notify Connector for Microsoft Teams application integrates Microsoft Teams collaboration features with the ServiceNow platform. It enables seamless communication including conference calls, chat, transcripts extraction, and meeting management within ServiceNow. This connector supports enhanced incident management, improves meeting coordination, and enables automated notifications and call handling tailored for enterprise environments.

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    Key Features

    • Conference Call Support: Enables joining Teams meetings via dial-in numbers and direct call promotion from Agent Workspace for high-touch interactions.
    • Events API and Transcripts Extraction: Facilitates real-time event handling and extraction of meeting transcripts from Microsoft Teams for improved record-keeping and analysis.
    • Security Enhancements: Introduces a "deny-unless" authentication ACL to restrict access to collaboration-related tables only to authenticated users, enhancing data security.
    • Administrative Controls: Provides granular admin roles and additional controls for managing meeting settings such as lobby bypass permissions.
    • Improved Meeting Management: Updates include changing meeting initiator roles to support Microsoft Teams features like breakout rooms, batch participant invitations to prevent errors, and better handling of invalid user data.
    • Multi-Tenant and Guest User Support: Supports Azure multi-tenant applications and guest user lookups via email or UPN, enhancing flexibility in user management.
    • Integration and Customization: Supports Notify UIB plugin integration and customization options for non-ServiceNow environments.

    Fixes and Improvements

    • Resolution of duplicate call notifications and transcript flow errors to ensure accurate communication logs.
    • Enhanced error handling for callback scenarios and invalid user inputs to improve reliability.
    • Stabilization fixes for dropped calls, join call failures, and notification delivery to invitees.
    • Improvements for domain separation and MSP (Managed Service Provider) support to meet complex organizational requirements.
    • Removal of obsolete or problematic validation steps (e.g., JTI validation) to prevent errors.
    • Refinements in application naming and user interface messages for clarity and better user experience.

    Practical Benefits for ServiceNow Customers

    By deploying the Notify Connector for Microsoft Teams, customers can expect streamlined communication workflows within ServiceNow, especially for incident and major incident management scenarios. The connector's features reduce manual coordination efforts by automating meeting notifications, call handling, and transcript retrieval. Enhanced security and administrative controls ensure compliance and governance, while ongoing fixes and updates improve system stability and user experience. This integration supports both internal team collaboration and external stakeholder communication efficiently.

    Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.10.3 - May 2026
    Fixed: The Events API flow no longer sends duplicate call notifications.
    Version 2.10.2 - April 2026
    Fixed: Errors in Transcript Flow via Events API.
    Version 2.10.1 - March 2026
    Fixed: Change notifications for Transcripts will only be enabled when it is explicitly opted.
    Version 2.10.0 - December 2025
    • New:
      • Support for Events API.
      • Support for Transcripts Extraction from Microsoft Teams.
      • Granular Admin role.
    • Fixed: Broken flow with v1 Beta API.
    Version 2.9.0 - August 2025
    • Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed in the configuration page.
    • Fixed:
      • Issues with callback handling giving exception for MSP instances.
      • Callback error handling for scenarios with certain malformed data payload types.
    Version 2.8.0 - May 2025
    Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents unauthorized access.
    Version 2.7.8 - February 2025
    • Fixed/Changed:
      • API improvements for Start Group Call
      • Handled duplicate email for Microsoft Azure users.
      • Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.
    Version 2.7.6 - November 2024
    • Fixed:
      • Participants will now be invited in batches of 50 to prevent errors in certain scenarios.
      • Add error handling and messaging for the invalid UPN field.
    Version 2.7.5 - September 2024
    Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.
    Version 2.7.4 - July 2024
    • Fixed:
      • Deep links to conference calls chat threads.
      • Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.
      • Multiple alert messages for invalid user on start conference call modal.
      • Incorrect alert message when Join call fails for user with invalid/no email.
    Version 2.7.3 - March 2024
    • New:
      • Implemented Clone Preservers and exclusion features for configuration records.
      • Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.
    • Fixed:
      • Issues with MSP Support.
      • "undefined" BOT Name in the calling popup.
      • Issue with Join call for users with an empty email field.
    Version 2.7.2 - December 2023
    • Fixed:
      • Issues related to Domain Separation support.
      • In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.
    Version 2.7.1 - October 2023
    Fixed: Calls were intermittently dropped upon initiation.
    Version 2.7.0 - August 2023
    • New: Support for Notify UIB plugin.
    • Fixed: The bot calls the participant multiple times even if the meeting invite is declined.
    Version 2.6.3 - May 2023
    • Fixed:
      • Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn_notify_msteams.suppress_chat_link_in_notify_recording system property.
      • Fixed an issue with Join call feature for Major Incident Management workbench.
    • Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.
    Version 2.6.2 - February 2023
    • Fixed:
      • Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.
      • In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.
      • In some sceanrios some of the invitees where not recieving notifications.
    Version 2.6.0 - November 2022
    Fixes.
    Version 2.5.0 - August 2022
    Changed: Minor fixes.
    Version 2.4.2 - May 2022
    Minor fixes.
    Version 2.4.0 - February 2022
    • New:
      • Added support for:
        • Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)
        • Additional administrative controls for who can bypass the lobby
    • Fixes
    Version 2.2.5 - November 2021
    Fixes for stabilisation
    Version 2.2.3 - September 2021
    • New:
      • Added support for guest users added to the Tenant for look-up via e-mail
      • Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys_user.email to lookup azure users.
      • Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.
    • Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.
    Version 2.1.2 - June 2021
    New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.
    Version 2.0.1 - February 2021
    • New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).
    • Minor fixes
    Version 1.0.4 - December 2020
    Minor fixes
    Version 1.0.4 - December 2020
    Minor fixes
    Version 1.0.2 - November 2020
    Notify connector for Microsoft Teams provides support for conference calls on the ServiceNow AI Platform for rapid communication with internal team members, customers, and contractors.