--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Notify Connector for Microsoft Teams release notes # Notify Connector for Microsoft Teams release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.12.0 - September 2026 : * New: * Co-organizer support for the Events API --- Assign co-organizers when creating events (Self-Configured Setup only). * Actions to automate conference creation --- New actions let you create conferences with predefined configurations. * Sample flows demonstrate how to build automations using these actions. * Auto-archive conferences after a period of inactivity. * Auto-record configuration --- Configure calls to record automatically. Version 2.11.0 - July 2026 : Fixed: The evaluation logic for Query Range ACLs has been updated. Version 2.10.3 - May 2026 : Fixed: The Events API flow no longer sends duplicate call notifications. Version 2.10.2 - April 2026 : Fixed: Errors in Transcript Flow via Events API. Version 2.10.1 - March 2026 : Fixed: Change notifications for Transcripts will only be enabled when it is explicitly opted. Version 2.10.0 - December 2025 : * New: * Support for Events API. * Support for Transcripts Extraction from Microsoft Teams. * Granular Admin role. {#store-rn-itsm-notify-connector-ms-teams__ul_a1x_nfl_mhc} * Fixed: Broken flow with v1 Beta API. Version 2.9.0 - August 2025 : * Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed in the configuration page. * Fixed: * Issues with callback handling giving exception for MSP instances. * Callback error handling for scenarios with certain malformed data payload types. {#store-rn-itsm-notify-connector-ms-teams__ul_rfd_fg2_yfc} Version 2.8.0 - May 2025 : Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents unauthorized access.{#store-rn-itsm-notify-connector-ms-teams__latest-store-rn-itsm-notify-connector-ms-teams} {#store-rn-itsm-notify-connector-ms-teams__latest-store-rn-itsm-notify-connector-ms-teams} Version 2.7.8 - February 2025 : * Fixed/Changed: * API improvements for Start Group Call * Handled duplicate email for Microsoft Azure users. * Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup. Version 2.7.6 - November 2024 : * Fixed: * Participants will now be invited in batches of 50 to prevent errors in certain scenarios. * Add error handling and messaging for the invalid UPN field. {#store-rn-itsm-notify-connector-ms-teams__ul_t3w_hmk_ddc} Version 2.7.5 - September 2024 : Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors. Version 2.7.4 - July 2024 : * Fixed: * Deep links to conference calls chat threads. * Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin. * Multiple alert messages for invalid user on start conference call modal. * Incorrect alert message when Join call fails for user with invalid/no email. {#store-rn-itsm-notify-connector-ms-teams__ul_mky_f1n_zbc} Version 2.7.3 - March 2024 : * New: * Implemented Clone Preservers and exclusion features for configuration records. * Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options. * Fixed: * Issues with MSP Support. * "undefined" BOT Name in the calling popup. * Issue with Join call for users with an empty email field. Version 2.7.2 - December 2023 : * Fixed: * Issues related to Domain Separation support. * In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call. Version 2.7.1 - October 2023 : Fixed: Calls were intermittently dropped upon initiation. Version 2.7.0 - August 2023 : * New: Support for Notify UIB plugin. * Fixed: The bot calls the participant multiple times even if the meeting invite is declined. Version 2.6.3 - May 2023 : * Fixed: * Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn_notify_msteams.suppress_chat_link_in_notify_recording system property. * Fixed an issue with Join call feature for Major Incident Management workbench. {#store-rn-itsm-notify-connector-ms-teams__ul_njs_b4b_fxb} * Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls. Version 2.6.2 - February 2023 : * Fixed: * Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table. * In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status. * In some sceanrios some of the invitees where not recieving notifications. Version 2.6.0 - November 2022 : Fixes. Version 2.5.0 - August 2022 : Changed: Minor fixes. Version 2.4.2 - May 2022 : Minor fixes. Version 2.4.0 - February 2022 : * New: * Added support for: * Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM) * Additional administrative controls for who can bypass the lobby {#store-rn-itsm-notify-connector-ms-teams__ul_ohl_dk4_jsb} {#store-rn-itsm-notify-connector-ms-teams__ul_uhc_dk4_jsb} * Fixes {#store-rn-itsm-notify-connector-ms-teams__ul_pf1_ck4_jsb} Version 2.2.5 - November 2021 : Fixes for stabilisation Version 2.2.3 - September 2021 : * New: * Added support for guest users added to the Tenant for look-up via e-mail * Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys_user.email to lookup azure users. * Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy. {#store-rn-itsm-notify-connector-ms-teams__ul_u2n_d5w_wqb} * Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting. {#store-rn-itsm-notify-connector-ms-teams__ul_gnk_d5w_wqb} Version 2.1.2 - June 2021 : New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting. Version 2.0.1 - February 2021 : * New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin). * Minor fixes {#store-rn-itsm-notify-connector-ms-teams__ul_a2r_4ct_wpb} Version 1.0.4 - December 2020 : Minor fixes Version 1.0.4 - December 2020 : Minor fixes Version 1.0.2 - November 2020 : Notify connector for Microsoft Teams provides support for conference calls on the ServiceNow AI Platform for rapid communication with internal team members, customers, and contractors.