Insurance Policy Operations release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Insurance Policy Operations on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.7.0 - June 2026
    New: Added child tables for indexing for Financial Case indexed source
    Version 2.6.0 - April 2026
    Updated: FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy components to reduce maintenance overhead and standardize case type handling across all user types.
    Version 2.5.0 - March 2026
    Updated: Updated the read-only option to 'Strict Read Only' for read-only fields
    Version 1.0.0 - April 2021
    • New:
      • Roles and personas for insurance policy service fulfillers and insurance policy service requesters
      • Case type to handle insurance policy service requests
      • Dedicated agent workspace for insurance policy service fulfillers