---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Shift Scheduling for Field Service release notes

# Shift Scheduling for Field Service release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Version history for the Shift Scheduling for Field Service application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 8.0.11 - September 2026
:
    * What's New:
      * Embedded breaks and statusing breaks
      * Prevents overlapping breaks and edits to breaks already in progress
      * Clearer break event colors on the schedule
      * FSM holiday schedule visibility
      {#store-rn-fsm-shift-scheduling__ul_ddn_3xq_lkc}

Version 7.1.2 - June 2026
:   New: Added Holiday schedules implementation for FSM

Version 7.1.0 - April 2026
:   Fixed: WFO API calls with Territory to improve performance

Version 7.0.4 - March 2026
:
    * Description: Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
    * Key features: Ability to capture the location for the Agents Personal Events.
    {#store-rn-fsm-shift-scheduling__ul_k2c_3gx_l3c}

Version 6.1.0 - January 2026
:
    * Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
    * Fixed: When a time-off event is created for a user, the shift markspan turns grey, indicating that no shift is assigned.
    {#store-rn-fsm-shift-scheduling__ul_wrm_gnl_yhc}

Version 6.0.4 - August 2025
:
    * Description: Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
    * Key feature: Ability to capture the location for the Agents Personal Events.
    {#store-rn-fsm-shift-scheduling__ul_xgp_zqv_zfc}

Version 5.1.2 - July 2025
:   This patch release addresses the issue PRB1898328 related to multi-day personal events. After this patch update, personal events created with Workforce Optimization (WFO) will be rendered properly and considered for
    Schedule Optimization executions.

Version 5.1.1 - May 2025
:
    * Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
    * Key features:
    *
      * Enables agents to sign up for shifts
      * Enables managers and agents to get shift signup notifications
      * New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
      {#store-rn-fsm-shift-scheduling__ul_zxm_h3k_1fc}
    {#store-rn-fsm-shift-scheduling__ul_dz4_g3k_1fc}
    {#store-rn-fsm-shift-scheduling__latest-store-rn-fsm-shift-scheduling}
{#store-rn-fsm-shift-scheduling__latest-store-rn-fsm-shift-scheduling}

Version 5.0.0 - February 2025
:
    * Latest Manager Workspace dependencies uptake for FSM
    * Performance improvements for shift planning API to retrieve WFO schedules

Version 4.0.6 - December 2024
:
    * Performance improvement for the WFO Shift scheduling API
    * Schedule optimization flexible break retrieval logic enhancement
    * Internalization support for the landing page widgets
    {#store-rn-fsm-shift-scheduling__ul_pkz_qgq_4dc}

Version 4.0.2 - August 2024
:
    * Accessibility improvements to adhere to WCAG 2.1AA conformant.
    * Performance improvements for the FSM Dispatcher Workspace API to retrieve schedules.
    {#store-rn-fsm-shift-scheduling__ul_vvy_4qh_ccc}

Version 3.0.0 - February 2024
:
    * Fixed:
      * Changes to run APIs run for same input multiple times (Capacity planning use case)
      * Performance changes to improve loading of Manager workspace.

Version 2.0.5 - August 2023
:   Use Workforce Optimization for Field Service to manage agent schedules and breaks.

Version 1.0.0 - February 2023
:   Shift Scheduling offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, schedules, and monitor schedule adherence for all their team members.