---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Shift Planning release notes

# Shift Planning release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Version history for the Shift Planning application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 7.3.0 - September 2026 (Australia)
:
    * New: Added Rejected Time off requests list to Scheduling module
    * Changed: Improved performance of fetching batch schedules.
    * Fixed: Fixed minor defects.

Version 7.1.1 - July 2026
:   Fixed defects

Version 7.1.0 - June 2026
:
    * Added Shifts, Shift Swap, Schedule Adherence, and Time Off Requests tab routes in CSM workspace
    * Added Schedule and Scheduling Adherence lists in CSM workspace Lists navigation
    * Added Team Schedule nav item for CSM/FSM Workspace with Shift Planning Manager applicability
    * Implemented manager role for supervisors to access schedule capabilities
    * Fixed minor defects

Version 7.0.0 - March 2026
:
    * Manage location‑based holiday calendars to improve workforce scheduling by mapping holidays to specific regions, enabling managers to plan shifts with accuracy, and reducing manual adjustments.
    * Fixed minor defects

Version 6.10.2 - December 2025
:   Minor bug fixes.

Version 6.9.0 - August 2025
:   Minor bug fixes.

Version 6.8.0 - May 2025
:
    * Enables agents to sign up for shifts
    * Enables managers and agents to get shift signup notifications
    * New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
    {#store-rn-itsm-shift-planning__latest-store-rn-itsm-shift-planning}
{#store-rn-itsm-shift-planning__latest-store-rn-itsm-shift-planning}

Version 6.7.1 - November 2024
:   No Major feature changes. Contains minor changes and bug fixes.

Version 6.6.1 - August 2024
:
    * New:
      * Added ability to synch WFO calendars with Outlook calendar
      * Added ability to for managers and agents to create recurring meeting and training events
    * Fixed a few accessibility issues

Version 6.4.3 - May 2024
:   Fixed: WCAG bugs.

Version 6.3.1 - February 2024
:
    * Changed: Modify existing L1 schedules module
    * Fixed: Shift swap modal button bug

Version 6.2.1 - November 2023
:
    * New:
      * Upgraded shifts and schedules to page layout 3.0
      * Generating demo data changes for Monthly Schedules
      {#store-rn-itsm-shift-planning__ul_s3k_wff_2zb}
    * Fixed: Accessibility issues

Version 6.1.4 - September 2023
:
    * Fixed:
      * On-call time off not getting displayed up on the proposed cover agent calendar
      * Leave request description of others was visible to all shift planning users
      * Save Buttons was not getting enabled while editing meeting and training

Version 6.1.2 - August 2023
:
    * New: Inclusion/Exclusion Criteria Applicable Groups
    * Changed: Bug fixes

Version 5.4.5 - May 2023
:   Changed: Forecast historical volumes along with forecasts so that users can compare the patterns.

Version 5.4.4 - April 2023
:   Fixed: UTC timezone users are unable to view the Shift Calendar, which has been fixed in this version.

Version 5.4.3 - March 2023
:
    * Fixed: Fixed the following minor issues where:
      * The location filter was not working
      * The Requested-Save Shift to a Schedule was not working
      * There was an issue with On-Call OOTB flag during San Diego to Utah release upgrade
      {#store-rn-itsm-shift-planning__ul_tjz_kyn_qwb}

Version 5.4.1 - February 2023
:   New: added custom event types in team calendar of manager workspace.

Version 5.3.0 - November 2022
:
    * New:
      * Agent shift signup feature
      * To enable the agents to sign up for shifts, you must setthe sn_shift_planning.enable_agent_signup property to true.
    * Changed: The following label changes to the filters for schedules are automatically made:
      * State is renamed to Schedule plan state.
      * Dates is renamed to Schedule plan dates.

Version 5.1.7 - November 2022
:
    * Fixed:
      * Fixed issue where new shift not searchable
      * Show overlapping requests of only agents managed by logged in user

Version 5.1.4 - September 2022
:
    * Fixed:
      * Fixed issue where Shift Calendar fails when there are inactive groups.
      * Fixed issue where Agent belonging to multiple groups is shown multiple times under schedule creation flow.

Version 5.2.3 - August 2022
:
    * New:
      * Ability to select timezones for work shifts and on-call shifts.
      * Managers can assign schedule plans to groups.
      * Use pagination on the shifts and team calendar.
      * Use pagination to scroll through your agent's shifts and schedules.
      {#store-rn-itsm-shift-planning__ul_x5l_wg1_h5b}
    * Fixed: Enable localization support.
    {#store-rn-itsm-shift-planning__ul_rtc_tg1_h5b}

Version 5.1.2 - May 2022
:
    * New:
      * Filtering, search, and pagination capability for schedule plans, work shifts, and on-call shifts.
      * Agents and managers communicate with each other for approvals using the Compose field in the approval form.
      * Enable localization support.
      {#store-rn-itsm-shift-planning__ul_tvy_jvf_jtb}
    {#store-rn-itsm-shift-planning__ul_lfj_3vf_jtb}

Version 5.0.0 - March 2022
:   New: Initial Store release for San Diego

Version 4.0.9 - February 2022
:   Shift planning allows managers and supervisors to configure workforce scheduling.