Service Reliability Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ITSM Service Reliability Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.0.0 - June 2026
    • Fixed:
      • Hardened Access Control List (ACL) query security.
      • Improved accessibility with Web Content Accessibility Guidelines (WCAG) 2.2 AA.
    Version 6.6.2 - May 2026
    Changed: Version Upgrade to match dependent applications
    Version 6.6.1 - March 2026
    New: Supporting changes for autonomous SLO creation for SRM services
    Version 6.5.1 - December 2025
    • New: Remove unneeded services from the SRM scope and retire the associated SLOs, keeping your monitoring data relevant.
    • Fixed: Fixed ability to save notification destination fixes on the Teams page.
    Version 6.3.2 - June 2025
    Fixed: State handling in service checklist guide and Dynamic CI Group linkage for application services.
    Version 6.1.4 - June 2025 (Xanadu)
    Fixed: Data mapping box incorrectly showing 'Pending' status after completion.
    Version 6.3.1 - May 2025
    Changed: Standardized integrations through the adoption of AIOps Integration Launchpad
    Version 6.2.0 - February 2025
    • New:
      • Added support for Technical Service Offerings in SRM.
      • Introduced SLO-based change approval policies.
    • Changed:
      • Replaced the Alerts tab with Express List in SRM.
      • Implemented unique naming conventions for edited SLOs.
    Version 6.1.3 - February 2025
    • Fixed: Access Control List (ACL) fixes
    • New: Updates on the Service overview page
    Version 6.1.0 - November 2024
    • Fixed:
      • Incident access via Additional Assignee
      • Service Checklist Guide addressing broken links and status updates
      • ACLs and localization issues
    Version 6.0.1 - September 2024
    Fixed: Addressed a configuration issue in scheduled jobs to allow more control over SRM jobs execution.
    Version 6.0.0 - August 2024
    • New: Support for Tag-based Application services (min requirement WP6)
    • Fixed: Incident Access and Worknotes Visibility (min requirement WP6)
    Version 4.2.0 - February 2024

    For ServiceNow customers with teams modernizing into, or already practicing Site Reliability Engineering, the SRM app provides a self serve, guided experience for on-call teams to autonomously manage the health of their technical services using SRE. The experience is built using the Service Operations Workspace application and combines ITOM & ITSM capabilities into a single service operations workflow. Key capabilities include team based access, self serve, on-call scheduling and service level objectives.