---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Service Reliability Management release notes

# Service Reliability Management release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Version history for the ITSM Service Reliability Management application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 7.2.1 - September 2026
:   Changed: Service Reliability Management now leverages ServiceNow Fluent, enabling faster development and simpler maintenance through code-based application definition.

Version 7.1.1 - August 2026
:
    * Changed:
      * Access Control List (ACL) queries now enforce stricter validation to prevent unauthorized data access.
      * User interface accessibility has been improved to meet Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
      {#store-rn-itsm-service-reliability-mgmt__ul_hjh_jdv_bkc}

Version 7.0.0 - June 2026
:
    * Fixed:
      * Hardened Access Control List (ACL) query security.
      * Improved accessibility with Web Content Accessibility Guidelines (WCAG) 2.2 AA.

Version 6.6.2 - May 2026
:   Changed: Version Upgrade to match dependent applications

Version 6.6.1 - March 2026
:   New: Supporting changes for autonomous SLO creation for SRM services

Version 6.5.1 - December 2025
:
    * New: Remove unneeded services from the SRM scope and retire the associated SLOs, keeping your monitoring data relevant.
    * Fixed: Fixed ability to save notification destination fixes on the Teams page.

Version 6.3.2 - June 2025
:   Fixed: State handling in service checklist guide and Dynamic CI Group linkage for application services.{#store-rn-itsm-service-reliability-mgmt__latest-store-rn-itsm-service-reliability-mgmt}
{#store-rn-itsm-service-reliability-mgmt__latest-store-rn-itsm-service-reliability-mgmt}

Version 6.1.4 - June 2025 (Xanadu)
:   Fixed: Data mapping box incorrectly showing 'Pending' status after completion.

Version 6.3.1 - May 2025
:   Changed: Standardized integrations through the adoption of AIOps Integration Launchpad

Version 6.2.0 - February 2025
:
    * New:
      * Added support for Technical Service Offerings in SRM.
      * Introduced SLO-based change approval policies.
      {#store-rn-itsm-service-reliability-mgmt__ul_xjp_3lw_c2c}
    * Changed:
      * Replaced the Alerts tab with Express List in SRM.
      * Implemented unique naming conventions for edited SLOs.
      {#store-rn-itsm-service-reliability-mgmt__ul_rqm_3lw_c2c}
    {#store-rn-itsm-service-reliability-mgmt__ul_wp4_hlw_c2c}

Version 6.1.3 - February 2025
:
    * Fixed: Access Control List (ACL) fixes
    * New: Updates on the Service overview page

Version 6.1.0 - November 2024
:
    * Fixed:
      * Incident access via Additional Assignee
      * Service Checklist Guide addressing broken links and status updates
      * ACLs and localization issues
      {#store-rn-itsm-service-reliability-mgmt__ul_ktc_hnv_gdc}

Version 6.0.1 - September 2024
:   Fixed: Addressed a configuration issue in scheduled jobs to allow more control over SRM jobs execution.

Version 6.0.0 - August 2024
:
    * New: Support for Tag-based Application services (min requirement WP6)
    * Fixed: Incident Access and Worknotes Visibility (min requirement WP6)

Version 4.2.0 - February 2024

:   For ServiceNow customers with teams modernizing into, or already practicing Site Reliability Engineering, the SRM app provides a self serve, guided experience for on-call teams to autonomously manage the health of their technical services using SRE. The experience is built using the Service Operations Workspace application and combines ITOM \& ITSM capabilities into a single service operations workflow. Key capabilities include team based access, self serve, on-call scheduling and service level objectives.