---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Agentic Contact Center for Insurance release notes

# Agentic Contact Center for Insurance release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow® Agentic Contact Center for Insurance application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.1.0 - September 2026
:   Changed: Updated internal application components to support ongoing platform enhancements

Version 1.3.2 - August 2026
:   Changed: Updated "ServiceNow Otto" branding for Agentic Contact Center for Insurance.

Version 1.2.2 - July 2026
:   Changed: Agentic Contact Center for Insurance has been modernized for ServiceNow's Now SDK (Fluent), updating how the app is packaged and built. Existing functionality is unchanged.

Version 1.1.0 - June 2026
:   The ServiceNow Agentic Contact Center for Insurance application provides an AI‑led experience for CSRs (Customer Services Representatives) that streamlines front‑office insurance operations and reduces the challenges CSRs face
    such as navigating multiple systems, improving overall efficiency.