Version history

Version 2.8.1 - June 2026 (Australia)

Fixed: Enhanced security by introducing query range ACLs.

Version 2.8.0 - June 2026 (Zurich)

Fixed: Minor security fixes

Version 2.7.0 - May 2026

Fixed: Grants customer service agents read access to order cases.

Version 2.6.4 - March 2026 (Zurich)

Fixed: The Contact field on the Create New Order Case form now displays the name of the logged in user.

Version 2.6.3 - March 2026 (Yokohama)

Fixed: The Contact field on the Create New Order Case form now displays the name of the logged in user.

Version 2.6.2 - January 2026 (Zurich)

Fixed: Dependency on case line versions.

Version 2.6.1 - January 2026 (Yokohama)

Fixed: Dependency on case line versions.

Version 2.4.0 - July 2025

No changes.

Version 2.4.0 - May 2025

No changes.

Version 2.3.0 - May 2025 (Yokohama)

No changes.

Version 2.1.0 - February 2025

This version contains bug fixes only.

Version 1.0.1 - December 2024

This release includes a minor fix. There are no major features or changes to existing feature functionality.

Version 1.0.0 - November 2024

The Case Management for Order Operations application enables businesses such as manufacturers to track and process order-related requests such as inflight order changes, order inquiries, and other requests such as order disputes. This application includes a dedicated order case type, along with order case lines, workflows, agent and customer experiences. An order case captures details of the order and order lines for which the customer is requesting the changes or disputing, along with the dispute codes or change reason codes. It tracks all of the tasks that must be performed for each item on the case to fulfill the customer's request and captures the final resolution for each case line item.