---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Order Operations Case Management release notes

# Order Operations Case Management release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Order Operations Case Management application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 3.1.3 - September 2026 (Australia)
:   Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.

Version 2.11.4 - September 2026 (Zurich)
:   Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.

Version 3.0.2 - August 2026 (Australia)
:   Minor performance improvements and defect fixes

Version 2.10.3 - August 2026 (Zurich)
:   Minor performance improvements and defect fixes

Version 2.8.1 - June 2026 (Australia)
:   Fixed: Enhanced security by introducing query range ACLs.

Version 2.8.0 - June 2026 (Zurich)
:   Fixed: Minor security fixes

Version 2.7.0 - May 2026
:   Fixed: Grants customer service agents read access to order cases.

Version 2.6.4 - March 2026 (Zurich)
:   Fixed: The Contact field on the Create New Order Case form now displays the name of the logged in user.

Version 2.6.3 - March 2026 (Yokohama)
:   Fixed: The Contact field on the Create New Order Case form now displays the name of the logged in user.

Version 2.6.2 - January 2026 (Zurich)
:   Fixed: Dependency on case line versions.

Version 2.6.1 - January 2026 (Yokohama)
:   Fixed: Dependency on case line versions.

Version 2.4.0 - July 2025
:   No changes.

Version 2.4.0 - May 2025
:   No changes.{#store-rn-csm-order-ops-case-mgmt__latest-store-rn-csm-order-ops-case-mgmt}
{#store-rn-csm-order-ops-case-mgmt__latest-store-rn-csm-order-ops-case-mgmt}

Version 2.3.0 - May 2025 (Yokohama)
:   No changes.

Version 2.1.0 - February 2025
:   This version contains bug fixes only.

Version 1.0.1 - December 2024
:   This release includes a minor fix. There are no major features or changes to existing feature functionality.

Version 1.0.0 - November 2024
:   The Case Management for Order Operations application enables businesses such as manufacturers to track and process order-related requests such as inflight order changes, order
    inquiries, and other requests such as order disputes. This application includes a dedicated order case type, along with order case lines, workflows, agent and customer experiences. An order case captures details of the order and
    order lines for which the customer is requesting the changes or disputing, along with the dispute codes or change reason codes. It tracks all of the tasks that must be performed for each item on the case to fulfill the
    customer's request and captures the final resolution for each case line item.