Version history for the ServiceNow® Now Assist for Complaint Case (CSM) application on the ServiceNow Store.

Version 2.1.5 - June 2026

Changed: No new features, enhancements or fixes. Since there are updates to the AI agents, the version of this application must also be updated.

Version 2.1.1 - April 2026

No content changes, adding a wrapper for the AI agent collection.

Version 2.0.2 - March 2026

New: Intelligent, state‑specific summaries for complaint casesConsistent, structured output across all complaint lifecycle stagesAutomatic surfacing of key issue details, actions, SLAs, and resolution contextDesigned to reduce manual review time and accelerate agent response

Version 1.0.3 - February 2026

No Features delivered via this application, it is a wrapper for the Complaint Case AI Agent collection.

Version 1.0.2 - January 2026

This application is intended to include Now Assist skills for Complaint Case. The current version serves as a wrapper application for the Complaint Case AI Agent collection and does not deliver any skills in this release.