Field Service NLU Model for Virtual Agent Conversations release notes

  • Release version: Store
  • Updated July 31, 2025
  • 1 minute to read

    • Version history for the Field Service Management Field Service NLU Model for Virtual Agent Conversations on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.3.0 - August 2025
    Documentation change not required. Change type - plugin.xml change. Removed plugin dependency on ServiceNow Studio (Legacy).
    Version 1.2.0 - May 2021
    Uptake of NLU platform changes: Differentiate out-of-the-box models and customer models Group models into primary and seconday models Naming standards for models
    Version 1.1.1 - February 2021
    Fixed: minor bug fixes
    Version 1.1.0 - November 2020
    New: NLU for the topic 'Debrief Task'
    Version 1.0.0 - October 2020
    Natural Language Understanding (NLU) for Virtual Agent conversations with Field Service Management