Workplace Agent for Mobile release notes
Version history for the Workplace Agent for Mobile application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 1.4.5 - March 2026
- No updates.
- Version 1.4.0 - December 2025
- Security fixes.
- Version 1.3.0 - August 2025
- New: Print delivery report for delivery cases and tasks.
- Version 1.2.1 - May 2025
- No updates.
- Version 1.2.0 - February 2025
- Changed: The admin can add the 'AlternateTextValue' attribute to specify alternate text.
- Version 1.1.0 - November 2024
- No updates.
- Version 1.0.5 - August 2024
- New:
- Calendar view for agents to track scheduled cases.
- Ability for a technician/ fulfiller to add cases on behalf of employees.
- Landing screen refresh for easier navigation experience for activities like task creation, viewing unassigned cases list, and viewing schedule.
- Usability improvements like tabbed experience to separate cases and tasks, improved filtering, and improved search.
- Fixed: The size of the map icon was incorrect on Android devices. This has been fixed.
- Removed: Removed the detailed unassigned case and task section from the landing screen.
- New:
- Version 1.0.3 - May 2024
-
- ServiceNow Workplace Agent for mobile delivers a mobile-first experience for workplace technicians and fulfillers to manage their work assignments and interactions with employees, without relying on any generic tools like email, phone calls and walkups.
- The app boosts technician productivity with an intuitive interface to easily access assigned work, visbiilty to critical and breached cases, way find to the employee location, etc.
- To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow Workplace Service Delivery Professional.