---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Conversational Integration with Apple Messages for Business release notes

# Conversational Integration with Apple Messages for Business release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Conversational Integration with Apple Messages for Business application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.4.2 - September 2026
:
    * Enable users to engage in conversations with virtual and live agents by messaging with Apple Messages for Business.
    * Conversations can be seamlessly transferred to a live agent while preserving context and history.
    * Agents can initiate conversations or respond to ongoing conversations using the ServiceNow Agent Workspace and ServiceNow CSM Configurable Workspace applications.
    * Brands can configure system-initiated messages or notifications that can be sent out to users on Apple Messages for Business. Note: Users must explicitly opt-in to receive notifications.
    * The following user input controls are supported: Text, Static Choice, Grouped Choice, Dynamic Choice, Boolean, Date Time, File Picker, and Carousel.
    * The following bot responses are supported: Text, Image Output, Link, Table, and Card.
    * Live agents use the Text, Card, and Image Output response controls to reply to users.

Version 1.3.2 - August 2026
:   Changed: Updated security directives.

Version 1.3.0 - March 2026
:   Fixed: Internal security fixes as part of security directive.

Version 1.1.7 - August 2025
:   This is an internal security fix.

Version 1.1.6 - December 2024
:   Changed the internal API signature for creating outbound attachments. No customer impact.{#store-rn-csm-conversational-apple-biz__latest-store-rn-csm-conversational-apple-biz}
{#store-rn-csm-conversational-apple-biz__latest-store-rn-csm-conversational-apple-biz}

Version 1.1.5 - November 2024
:   Fixed: Added security fix to use glideRecordSecure instead of GlideSecure to avoid writes in sandbox mode.

Version 1.1.3 - August 2024
:   Fixes for RTL language support in onboarding page and for timezone conversion issue in date time control.

Version 1.1.1 - February 2024
:   Changed: Changes to onboarding landing page, fixes for knowledge management framework (KMF) issues.

Version 1.0.2 - September 2023
:   Fixed: Issue with response to the "help" command.

Version 1.0.1 - May 2023
:   ServiceNow Conversational Integration with Apple Messages for Business enables brands to engage with their customers using Apple Messages for Business.