Chat Zoom Connector release notes

  • Release version: Store
  • Updated January 12, 2023
  • 1 minute to read

    • Version history for the Customer Service Management Chat Zoom Connector on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.6 - January 2023
    Minor fixes.
    Version 1.0.5 - September 2020
    • Any experience that enables resolving customer issues faster is of utmost importance in customer service. The ServiceNow® Chat Zoom Connector application enables agents to engage better with customers by initiating Zoom meetings from chats. Agents can conveniently use video and screen sharing options in Zoom and optionally record the meeting using the Chat Zoom Connector application.
    • Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.