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sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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ft:locale :

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ft:publication_title :

    - Store Version History Release Notes

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---

# ServiceNow Otto for Advanced Work Assignment (AWA) release notes

# ServiceNow Otto for Advanced Work Assignment (AWA) release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
ServiceNow Otto® for Advanced Work Assignment (AWA) application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 1.0.4 - August 2026
:   Changed: Name updated to ServiceNow Otto for Wrap Up.

Version 1.0.3 - June 2026
:   Changed: AI skill execution is now performed off glide

Version 1.0.1 - March 2026
:   Now Assist for Advanced Work Assignment (AWA) leverages AI to automate the two most time-consuming parts of wrap up, code selection and note-taking. Instead of performing these tasks manually, agents receive an AI-generated
    wrap up code recommendation and interaction summary based on the transcript and available wrap up codes. Automating wrap up reduces Average Handle Time (AHT), improves consistency across agents, and gives agents more time to
    focus on customers. Automatic Wrap Up Completion is available for phone and chat interactions.