Conversational Integration with Alexa release notes

  • Release version: Store
  • Updated August 1, 2024
  • 1 minute to read

    • Version history for the Conversational Integration with Alexa integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.5.5 - August 2024 (Xanadu)
    Fixed: Unable to run Alexa due to changes on provider user id in request payload from Alexa.
    Version 1.4.2 - August 2022
    Fixed: Voice input error.
    Version 1.4.1 - May 2022
    Fixed: Pre-chat survey and localization issues
    Version 1.3.0 - February 2022
    • New: Unified Logging has been enabled.
    • Fixed:
      • Issue with 'Say repeat to hear the options again' on voice-only devices
      • Issue with People card
      • Technical issues with column header in a topic
      • Issue with updates to 'number_indicator_msg' bot message
      • Issue with new built-in intents that are not supported
      • The intermittent hanging of pre-chat survey and its missing summary
      • Issue with 'boolean_msg bot' message
      • Issue with the prompt and scrolling on the pre-chat survey
      • The issue with bot response
      • The issue with logs caused due to incorrect property in the script
    Version 1.0.3 - October 2021
    ServiceNow® Conversational Integration with Alexa enables ServiceNow Virtual Agent to interact with requesters through Alexa voice interface using the Virtual Agent topics.