Microsoft Teams Graph Spoke release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Microsoft Teams Graph Spoke release notes

    The Microsoft Teams Graph Spoke is an IntegrationHub spoke available on the ServiceNow Store that enables ServiceNow customers to automate and integrate Microsoft Teams functionalities within their workflows. It provides a comprehensive set of actions to manage Teams, Channels, Chats, Meetings, Notifications, and Webhooks through the Microsoft Graph API, allowing seamless collaboration and communication management directly from ServiceNow.

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    Key Features

    • Team Management: Create, update, archive, unarchive teams; manage team members; lookup teams by user or ID.
    • Channel Management: Create, delete, and lookup channels; add or remove channel members; retrieve channel messages and members.
    • Chat Management: Create chats, post messages, lookup chats and messages, including message deltas and replies.
    • Calendar Management: Create, update, delete, and lookup meetings and schedules in Microsoft Teams calendars.
    • Notification Management: Post details of ServiceNow records such as incidents, changes, and problems as messages to Teams channels or chats, including a new customizable 'Post Record Details' action.
    • Webhook Management: Subscribe, renew, unsubscribe, and lookup webhook subscriptions for event notifications.
    • Support for AI Agents: Introduced new AI agent capabilities and proficiency with relevant fixes.
    • Enhanced Security and Performance: Multiple fixes related to ACLs, read-only fields, XSS filtering, and performance improvements.
    • Action Upgrades: Deprecated older actions replaced with updated versions supporting drag-and-drop data pills and improved usability.
    • Sample Flows: Included sample flow for posting ServiceNow incident worknotes updates to Microsoft Teams chat to accelerate implementation.

    Practical Benefits for ServiceNow Customers

    • Automate Microsoft Teams management tasks directly from ServiceNow workflows, reducing manual effort and errors.
    • Enable richer communication by posting customizable messages about ServiceNow records to Teams channels or chats.
    • Improve collaboration efficiency by integrating meeting scheduling and chat management within ServiceNow.
    • Leverage webhook subscriptions to react to Teams events in real-time within ServiceNow automation.
    • Maintain security and compliance with updated ACLs, XSS filtering, and role requirements.
    • Benefit from continuous improvements and fixes via regular version updates ensuring stability and enhanced functionality.

    Expectations and Next Steps

    Customers should ensure they review the system requirements and compatibility details on the ServiceNow Store before installation. Upgrading to the latest spoke version is recommended to utilize new features such as the customizable Post Record Details action and improved API capabilities. Using the provided sample flows can accelerate integration setup. Regular updates maintain security, performance, and access to the latest Microsoft Teams Graph API features within ServiceNow.

    Version history for the Integration Hub Microsoft Teams Graph Spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.5.0 - June 2026
    Fixed: Streamline ACLs
    Version 4.4.1 - February 2026
    Fixed - Action: Add Member to Channel
    Version 4.4.0 - November 2025
    Fixed - Security defect related to read-only field.
    Version 4.3.0 - September 2025
    Fixed - Required ACL(s) or Role(s) for agents.
    Version 4.2.1 - August 2025
    Fixed - AI Agents: Agent capabilities, proficiency, and description
    Version 4.2.0 - May 2025
    Minor release with new AI agents.
    Version 4.1.2 - December 2024
    Fixed: Delta token compatibility.
    Version 4.1.1 - September 2024
    Fixed a performance issue.
    Version 4.1.0 - May 2024
    New: Post Record Details action. This is an action similar to Post Incident Details, Post Change Details and Post Problem Details and allows you to choose fields to create a customised message card to be sent for any ServiceNow record.
    Version 4.0.1 - September 2023
    • Fixed:
      • Error evaluation setting
      • Filter XSS from callback URLs
      • 'report_view' ACLs for multiple tables
    Version 4.0.0 - August 2023
    • New:
      • Added equivalent of deprecated actions
        • Application Management - Install Application to User (install_application_to_user_v2), Look up User App Installation (look_up_user_app_installation)
        • Calendar Management - Create Meeting (create_meeting_v2), Delete Meeting (delete_meeting_v2), Look up Meeting (look_up_meeting), Look up Meeting Occurrences (look_up_meeting_occurrences), Update Meeting (update_meeting_v2)
        • Channel Management - Create Channel (create_channel), Delete Channel (delete_channel_v2), Look up Channel by Name (look_up_channel_by_name), Look up Channel (look_up_channel), Look up Channels (look_up_channels_v2), Look up Channel Messages (look_up_channel_messages)
        • Chat Management - Create Chat (create_chat_v2), Look up Chats (look_up_chats_v2), Look up Message (look_up_message), Look up Chat Messages (look_up_chat_messages), Post Message to Chat (post_message_to_chat)
        • Notification Management - Post Change Details (post_change_details_v2), Post Incident Details (post_incident_details), Post Message (post_message), Post Problem Details (post_problem_details), Post Reply to Message (post_reply_to_message_v2)
        • Team Management - Archive Team (archive_team_v2), Create Team (create_team_v2), Look up Team (look_up_team), Look up Teams by User (look_up_teams_by_user), Unarchive Team (unarchive_team_v2), Update Team (update_team_v2)
        • Webhook Management - Look up Webhook Subscription (look_up_subscription), Renew Webhook Subscription (renew_webhook_subscription_v2), Subscribe Webhook (subscribe_webhook_v2), Unsubscribe Webhook (unsubscribe_webhook_v2)
      • Added new actions:
        • Calendar Management - Look up Schedules
        • Channel Management - Add Member to Channel, Remove Member from Channel, Look up Channel Members
        • Team Management - Add Member to Team, Delete Team, Remove Member from Team, Look up Team Members Stream
      • Added sample flow - Post ServiceNow Incident Worknotes Updates to Microsoft Teams Chat
      • Added API Version in Connection Attributes
    • Changed:
      • Calendar Management - Look up Meetings Stream (look_up_meetings_stream)
      • Chat Management - Look up Chat Message Deltas Stream (look_up_chat_message_deltas_stream), Look up Message Replies Stream (look_up_message_replies_stream)
      • Webhook Management - Look up Webhook Subscriptions Stream (look_up_subscriptions_stream)
      • Updated subflows to use newer upgraded actions instead of the deprecated ones.
    • Removed:
      • Deprecated actions
        • Application Management - Install Application to User (install_application_to_user), Look up User App Installation (get_user_app_installation)
        • Calendar Management - Create Meeting (create_meeting), Delete Meeting (delete_meeting), Look up Meeting by Meeting ID (look_up_meeting_by_meeting_id), Look up Occurrence Meeting ID (look_up_occurrence_meeting_id), Update Meeting (update_meeting)
        • Channel Management - Create Channel in a Team (create_channel_in_a_team), Delete Channel (delete_channel), Look up Channel ID by Name (get_channel_id_by_name), Look up Channel Metadata (get_channel_metadata), Look up Channels by Team or Group ID (look_up_channels), Look up Messages from Channel (get_messages_from_channel)
        • Chat Management - Create Chat (create_chat), Look up Chats (look_up_chats) , Look up Message by ID (look_up_message_by_id), Look up Messages from Chat (get_messages_from_chat), Send Message to Chat (send_message_in_a_chat)
        • Notification Management - Post Change Details (post_change_details), Post Incident Details (msteamsdemo), Post Message (post_message_in_channel), Post Problem Details (post_a_problem__details), Post Reply to Message (post_reply_to_message)
        • Team Management - Archive Team (archive_team), Create Team (create_team), Look up Team by Team or Group ID (get_team), Look up Teams by User ID (list_teams), Unarchive Team (unarchive_team), Update Team (update_team)
        • Webhook Management - Look up Subscription by ID (look_up_subscription_by_id), Renew Webhook Subscription (renew_webhook_subscription), Subscribe Webhook (subscribe_webhook), Unsubscribe Webhook (unsubscribe_webhook)
    Version 3.7.4 - September 2022
    Patch version of Microsoft Teams Graph Spoke for IntegrationHub. This version includes a fix to improve installation performance of spoke.
    Version 3.7.1 - August 2022
    Fixed: Patch release of the Microsoft Teams Spoke for IntegrationHub. This version includes a fix for display name that is not appearing in the output of these actions - Look up Teams by Team and Look up Teams by Group ID.
    Version 3.7.0 - June 2022
    New: Minor release of Microsoft Teams Graph Spoke. This version adds 2 new actions - Create Chat and Send Message in a Chat, and a fix for error handling.
    Version 3.6.6 - May 2022
    Fixed: Patch release of Microsoft Teams Graph Spoke. This version fixes an issue with Mentions input in Post Message action.
    Version 3.6.5 - February 2022
    New: Added new actions: Create, look up, update, and delete meeting
    Version 3.5.2 - November 2021
    Fixed: Patch release of Microsoft Teams Graph Spoke for IntegrationHub. This release fixes a security issue.
    Version 3.5.1 - September 2021
    Fixed: Patch release of the MS Teams Graph spoke. This version includes two fixes.
    Version 3.5.0 - August 2021
    • Updated some actions to allow adding attachment
    • Webhook management
    • Update some actions from raw JSON string to Objects so that user can drag-n-drop data pills to build the workflow
    Version 3.4.0 - June 2021
    Minor release of the Microsoft Teams Graph spoke for IntegrationHub. This version includes two new actions: 'Get User App Installation' and 'Install Application to User'.
    Version 3.3.0 - January 2021
    Patch release for the Microsoft Teams Graph spoke on IntegrationHub.
    Version 3.2.0 - September 2020

    Licensing patch for the Microsoft Teams Graph spoke on IntegrationHub.

    Version 3.0.0 - April 2020

    Licensing patch for the Microsoft Teams Graph spoke on IntegrationHub.

    Version 1.0.1 - August 2019
    Licensing patch for the Microsoft Teams Graph spoke on Integration Hub
    Version 1.0.0 - April 2019
    • Team Management
      • Create Team
      • Update Team
      • Get Team
      • Archive Team
      • Unarchive Team
    • Channel Management
      • Create Channel in a Team
      • Get Channel Metadata
      • Get Channel ID by Name
      • Delete Channel