---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# ServiceNow Otto for RSM release notes

# ServiceNow Otto for RSM release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
ServiceNow Otto for RSM application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 2.0.0 - September 2026 (Brazil)
:   New: Java 21 compatibility

Version 1.6.0 - September 2026 (Australia)
:   Fixed: Internal conversion

Version 1.5.1 - August 2026
:   Now Assist is becoming ServiceNow Otto. Otto isthe unified AI experience through which people interact with ServiceNow's intelligence in natural language to get work done.

Version 1.3.3 - August 2026 (Zurich)
:   Changed: Plugin Name Changes (ServiceNow Otto)

Version 1.4.0 - April 2026
:   Fixed: Resolved the dependencies ensuring smooth installation and compatibility.

Version 1.3.0 - March 2026 (Zurich)
:   Changed: Refactored the Store Inquiry AI Agent.

Version 1.2.0 - December 2025
:   Now Assist for Retail Service Management (RSM) brings generative AI and agentic workflows to retail service management, helping teams resolve cases faster, streamline processes, and reduce manual effort. By leveraging
    AI-driven insights, case summarization, and intelligent automation, it enhances productivity for HQ teams, enabling smarter decisions and delivering exceptional customer experiences.