Smart Assessment Migration tools release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Smart Assessment Migration tools release notes

    The Smart Assessment Migration Tools application on the ServiceNow Store facilitates the migration of existing assessment designs from the ServiceNow Assessments and Surveys application. It automatically transfers templates as drafts with one click, allowing customers to review, publish, and confirm migrated assessments. Metric types from the original application become question types in the new format, although some question types like Custom, Duration, Image scale, Percentage, Rankings, and Ratings are not supported for migration.

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    Key Features and Updates

    • Consistent Access Control (Version 22.3.1 - June 2026 Australia release): Four migration data tables (Section, Question, Response Option, Template Migration) now share uniform query range security rules, allowing authenticated users with read rights to query migration records.
    • Automatic ACL Upgrade Handling: Two upgrade scripts manage access control list (ACL) changes during upgrades without requiring administrator actions. Existing migration processes continue uninterrupted.
    • Improved Upgrade Reliability: Upgrade scripts run in the global scope, ensuring smooth installations across all scenarios, including upgrades from non-global application scopes.
    • Localization Improvements (Version 22.0.0 - March 2026): String translations were refreshed and corrected to improve user experience in supported languages.
    • Security Enhancements (Version 21.1.1 - December 2025): Enhanced security for read-only fields.
    • Migration Enhancements (Version 21.0.1 - August 2025):
      • Question dependencies are converted into conditional visibility during migration.
      • Checkbox-type questions migrate as radio button questions with Yes/No options.
      • "Template category" field renamed to "Purpose" for clarity.
    • API and Event Support (Version 20.0.1 - February 2025):
      • Introduced API to migrate metric types to assessment templates.
      • Event triggered on template migration status changes (completed, partially completed, errored).
      • Handled migration of metric types with special characters.
      • "Migrate" button visibility tied to migration status.
    • Sandbox Access Evaluation (Version 19.1.0 - November 2024): Added capability to evaluate sandbox access for client-callable scripts.

    Practical Considerations for ServiceNow Customers

    • After migration, customers must review and publish draft templates to finalize assessments.
    • Existing ACL customizations on migration tables should be reviewed post-upgrade to ensure intended access policies remain.
    • Unsupported question types require manual handling as they cannot be migrated automatically.
    • The upgrade process is designed to be seamless with no disruption to current migration operations.
    • Customers can leverage new APIs and events to integrate migration status monitoring into their workflows.
    • Consistent access control rules improve security and data governance for migration records.

    Version history for the Smart Assessment Migration tools application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 22.3.1 - June 2026 (Australia)
    • Changed:
      • New Query Range Security Rules — Four migration data tables (Section, Question, Response Option, Template Migration) now have consistent access control rules. Authenticated users with read rights can query migration records.
      • Automatic ACL Upgrade Handling — Two new upgrade scripts manage the transition: preload script registers ACL identifiers before upgrade; customisation detection script runs after to identify and process any administrator-modified ACLs through Cobalt Raven true-up flow.
      • No Admin Action Required — New ACL rules install automatically during upgrade. Existing migration processes continue functioning; no previously permitted operations are blocked.
      • Improved Reliability — Both upgrade scripts now execute in global scope, ensuring clean installation across all scenarios, including upgrades triggered from non-global application scopes.
      • Post-Upgrade Review — If your instance had customised ACLs on migration tables, review those records after upgrade to confirm they reflect your intended access policy.
    Version 22.0.0 - March 2026
    Fixed: Refreshed and corrected string translations to enhance localization and user experience across supported languages.
    Version 21.1.1 - December 2025 (Zurich)
    Fixed: Security enhancement for read-only fields.
    Version 21.0.1 - August 2025
    • New:
      • Enhanced the migration tool to convert question dependencies into conditional visibility during migration.
      • Enhanced the migration tool to migrate checkbox-type questions to radio button type questions with Yes/No options.
    • Changed: "Template category" field on assessment template migration form is now labeled as "Purpose".
    Version 20.0.1 - February 2025
    • New:
      • An API is now available to migrate a metric type to an assessment template.
      • An event named "sn_smart_asmt_mig.migrn_status_changed" is triggered when the template migration status changes to completed, partially completed, or errored.
    • Fixed:
      • Now able to migrate existing metric types with special characters in their names to the assessment template.
      • The "Migrate" button is now hidden when the migration status is not "New."
    Version 19.1.0 - November 2024
    Evaluate Sandbox Access for Client-Callable Script.
    Version 19.0.2 - August 2024

    The ServiceNow Smart Assessment Migration Tools application enables you to migrate existing assessment designs from the ServiceNow Assessments and Surveys application. Your templates are automatically transferred as drafts with just one click. After you migrate the designs, you must review and publish these drafts, and confirm the results. The sets of questions in the Assessments and Surveys application are saved as metric types. When migrated, these metric types are saved as question types. Custom, Duration, Image scale, Percentage, Rankings, and Ratings question types aren't supported for migration.