Investigation Framework release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ITSM Investigation Framework on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 9.2.0 - June 2026
    • Changes:
      • Updated plugin dependencies to ensure compatibility with the ServiceNow Australia and later releases
      • Minor defect fixes
    Version 9.1.0 - April 2026
    Changed: Updated plugin dependencies to ensure compatibility with ServiceNow Australia and later releases.
    Version 8.6.0 - April 2026
    Changed: Updated plugin dependencies to ensure compatibility with ServiceNow Zurich release.
    Version 9.0.0 - March 2026
    Updated the dependency version.
    Version 8.4.0 - January 2026
    Updated the dependency version.
    Version 8.2.0 - December 2025
    No changes.
    Version 8.0.0 - August 2025
    No changes.
    Version 7.1.0 - May 2025
    No changes.
    Version 7.0.0 - February 2025
    No changes.
    Version 6.1.0 - November 2024
    No updates.
    Version 5.1.0 - August 2024
    No changes. Bumped up for dependency change.
    Version 4.2.0 - February 2024
    No updates since last release.
    Version 4.1.0 - November 2023
    No changes. Release version due to a dependent app version upgrade.
    Version 4.0.0 - November 2023
    View the device health of the selected CI using Digital End-User Experience (DEX) console.
    Version 3.1.0 - September 2023
    Changed: Version number update for dependent app version
    Version 3.0.0 - August 2023
    • Added support for cancelling a remedial action
    • Support for avoiding duplicate actions on same CI
    Version 2.1.0 - May 2023
    • New:
      • Support for remedial actions.
      • Support for automatically retrieving msinfo32 and dsregcmd data for Windows devices and servers.
    Version 2.0.1 - March 2023
    Minor fixes.
    Version 2.0.0 - February 2023
    New: Support for Microsoft Endpoint Configuration Manager.
    Version 1.3.1 - November 2022
    Fixes
    Version 1.2.4 - August 2022
    With Investigation Framework, you can enrich an incident with system details and metrics from your devices and servers to streamline investigations and accelerate incident resolution. The solution integrates with Agent Client Collector, which executes commands to gather information such as running processes, services, CPU usage, and memory.