Hardware Asset Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 5 minutes to read
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    Summary of Hardware Asset Management release notes

    The Hardware Asset Management (HAM) application on ServiceNow has evolved through multiple versions since its initial release in July 2020. These release notes provide a detailed version history highlighting new features, fixes, and enhancements designed to improve hardware asset lifecycle management, inventory auditing, integration, user experience, and reporting capabilities.

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    Key Features and Enhancements

    • Lifecycle and Inventory Management: Starting with version 15.0.0 (March 2026), users gain insights into approximated lifecycle dates for hardware and consumables, improved inventory auditing, and enhanced asset disposal workflows to streamline retired asset management.
    • Integration Improvements: Version 14.0.0 (December 2025) introduced a plugin to enable read-only access for Sourcing and Procurement Operations users to HAM shipment data, resolving integration challenges and enhancing cross-team collaboration.
    • Asset Attestation and Tracking: Version 13.0.0 (August 2025) enhanced asset attestation with guided processes, mobile-friendly interfaces, and automated remediation. It also introduced real-time asset tracking through Employee Center confirmation and streamlined receiving and putaway workflows in stockrooms.
    • Advanced Features and Automation: Features such as asset picking with indoor maps, zero-touch requests, and asset repair flows were added in version 11.0.0 (August 2024). Indoor mapping capabilities were introduced earlier in version 8.1.0 (November 2023).
    • Licensing and Resource Categories: Support for new resource categories and custom licensing uptake fixes were included in versions 10.1.0 (May 2024) and 11.0.1 (September 2024).
    • User Experience and Workspace Support: Enhancements like the HAM Success Portal, Content Lookup Portal, and workspace support for procurement and contract management have been progressively introduced to simplify user workflows and asset model management.
    • Security and Access Control: Version 12.1.1 (June 2025) added important Access Control Lists (ACLs) to protect sensitive data in asset-related tables from unauthorized access.
    • Reporting and Analytics: Asset analytics views and inventory demand reports introduced in version 13.0.0 (August 2025) provide insights into asset performance, health, and supply management.

    Fixes and Maintenance

    • Various defect fixes across versions addressed issues such as blank lists in workspace action cards, automated test failures, model normalization, licensing extension points, and integration opt-in mechanisms.
    • Specific fixes also enhanced the accuracy of asset batch scanning, prevented data leakage from range queries, and resolved upgrade path issues related to resource categories.

    Practical Benefits for ServiceNow Customers

    By staying current with these HAM releases, ServiceNow customers can:

    • Effectively manage hardware asset lifecycles with improved visibility and streamlined workflows.
    • Integrate asset data seamlessly with procurement and sourcing operations for better organizational collaboration.
    • Leverage enhanced asset attestation and tracking to maintain compliance and real-time asset status.
    • Utilize advanced features like indoor mapping and zero-touch provisioning to optimize asset handling and distribution.
    • Protect sensitive asset data with robust access controls to maintain security and compliance standards.
    • Benefit from detailed reporting and analytics to make informed decisions about asset utilization and inventory management.

    Overall, these release notes reflect continuous improvements aimed at enhancing asset management efficiency, user experience, security, and integration capabilities within the ServiceNow platform.

    Version history for the Hardware Asset Management application on the ServiceNow®.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 15.0.2 - June 2026
    Fixed an issue where clicking View records on the Important action card in the Hardware Asset Workspace returned a blank list instead of the expected results.
    Version 15.0.1 - May 2026
    Defect fixes: Automated test failures.
    Version 15.0.0 - March 2026
    • Gain insight into the approximated life cycle dates for hardware and consumable products.
    • Streamline inventory asset management with the expanded and efficient inventory auditing process.
    • Streamline and improve the asset management process for retired assets with the expanded asset disposal workflow.
    • Streamlined Advanced Shipment (ASN) import process with support for users with specific functional roles.
    • Save time and effort by copying a model from the Content lookup portal to create a record in your ServiceNow instance.
    Version 14.0.1 - February 2026
    In this version, the issue where resource counts were not deleted when all resource categories were opted out has been resolved.
    Version 14.0.0 - December 2025
    • This release resolves integration challenges between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) caused by differences in data models and user experiences.
    • A new Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) plugin provides SPO users with read-only access to Hardware Asset Management (HAM) shipment tables, improving visibility without impacting existing HAM, EAM, or SPO functionalities.
    • These enhancements ensure smoother collaboration between ITAM and SPO processes while maintaining system integrity and performance.
    Version 13.0.0 - August 2025
    • Benefit from improved asset attestation features, including a guided attestation creation process, a mobile-friendly interface for confirming assets, and automated remediation tasks to address non-compliant assets.
    • Achieve real-time tracking of assets that are in transit and maintain asset data accuracy by enabling employees to confirm receipt of assets through the Employee Center portal.
    • Receive shipment assets at a stockroom from any workflow through the streamlined and unified receiving process.
    • Track asset movement from the receiving bay to an aisle and space in the stockroom using the asset putaway task.
    • Evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators in the Asset analytics view. Also, manage supply and demand in your stockrooms effectively with inventory demand reports.
    Version 12.1.1 - June 2025
    Fixed: To prevent sensitive data leakage from range queries accessed by unauthenticated users, the following Access Control List (ACL) has been added: HAMP Success Activity [sn_hamp_success_activity] table: Only users with the ham_admin and asset roles can perform the query_range operation on the Description, Short description, and Success goals columns.
    Version 12.1.0 - February 2025
    New: Asset Attestation.
    Version 11.0.2 - October 2024
    Fixed: Opt-in mechanism for ITSM-HAM integration is fixed for the mandatory validation around asset action using system properties.
    Version 11.0.1 - September 2024
    • Fixed:
      • Uptake of custom licensing for users on old HAM SKU is provisioned.
      • The issue of the Mobile Device resource category being opted out when upgrading from HAM versions 9.0.0 or 10.0.0 is fixed.
      • The issue with the Asset incident frequency report filter condition in the Asset estate view of the Hardware Asset Workspace is fixed.
    Version 11.0.0 - August 2024
    • New:
      • Asset picking with indoor maps
      • Zero touch request
      • Asset repair flow
    Version 10.1.1 - July 2024
    Fixed: The licensing extension point implementation was made non-protected.
    Version 8.0.2 - July 2024
    Fixed: Thenorm_license_opt_in value on the hardware model is not set to "Y" after opting in the HAM resource categories.
    Version 10.1.0 - May 2024
    • New:
      • Hardware Asset Management for Zero Touch Mobility
      • Licensing support for new resource categories
    Version 10.0.1 - March 2024
    In this version, minor issues related to the Total cost of ownership (TCO) feature are fixed.
    Version 10.0.0 - February 2024
    • This version includes the following features:
      • Asset Total Cost of Ownership (TCO)
      • Hardware Asset Management Maturity
      • Asset Warranty integration with Lenovo
    Version 8.1.0 - November 2023
    New: Indoor Mapping capability for Hardware Asset.
    Version 8.0.0 - August 2023
    • This version includes the following features:
      • HAM Success Portal
      • Zero Touch Asset Refresh flow
      • HAM Content Expansion
      • Advanced Inventory & Distribution
      • Stockroom Form Update
      • Asset Integration - Shipping Carrier
    Version 5.1.1 - July 2023
    In this release, Model normalization issues are fixed.
    Version 4.0.3 - July 2023
    In this release, Model normalization issues are fixed.
    Version 7.1.0 - May 2023

    The following fields are added to the Mobile section of the Hardware Asset form:

    • Last enrolled
    • Pre-enrollment ID
    • Enrollment state
    • Enrollment ID
    • Ownership
    • Enrollment name
    • Platform
    Version 5.1.0 - May 2023
    • New:
      • Following fields are added on Mobile section of Hardware Asset form:
        • Last enrolled
        • Pre-enrollment ID
        • Enrollment state
        • Enrollment ID
        • Ownership
        • Enrollment name
        • Platform
    Version 5.0.2 - March 2023
    Report View ACLs are enabled for out-of-box HAM reporting tables.
    Version 7.0.0 - February 2023
    • New: This version includes the following features:
      • Asset donation
      • Asset pallets
      • Workspace support for procurement
    Version 5.0.1 - November 2022
    This version includes exclusion of EAM Assets from HAM flows, as we will be supporting EAM assets through EAM store app.
    Version 5.0.0 - August 2022
    The following new features are part of the Hardware Asset Management (5.0.0) release:
    • Contract Renewal Workflow
    • HAM Content Portal search
    • HAM Guided setup

    New User Experience - Contract Management, Procurement - Sourcing support on workspace.

    Version 4.0.2 - March 2023
    Report View ACLs are enabled for out-of-box HAM reporting tables.
    Version 4.0.1 - February 2022
    New: New User Experience - Asset Estate, Inventory, Asset Operations, Model Management
    Version 3.0.3 - November 2021
    Fixed: This version includes fixes for the Loaner Asset Reservation feature
    Version 3.0.2 - September 2021
    • Fixed:
      • Bundle Asset
      • Hardware Normalization
    Version 3.0.1 - August 2021
    • New: This version includes fixes for the following features:
      • Asset Look up in Agent Mobile App
      • Bundle Asset
      • Asset Audit in Agent Mobile App
    Version 3.0.0 - July 2021
    • New:
      • Perspective process workflows for Return Mercandise Authorization (RMA) and Asset Reservations
      • Asset Health Dashboard with reports focused on health and compliance of hardware asset records
      • Mobile device asset attributes
    Version 2.0.2 - March 2021
    • Fixed:
      • HAM - Loaner Asset Request Flow ATF test.
      • Bundle Asset form view.
      • ASN - Import set stuck in loading when an empty ASN template is imported.
      • ASN - Asset not created in Consumable table when Asset tracking strategy is set to Create consumable asset.
    Version 2.0.1 - January 2021
    New: Hardware Asset Management v2.0.1 is new in the Quebec release. Refer to the Quebec release documentation for additional information.
    Version 1.0.2 - November 2020
    Fixed: This version of the Hardware Asset Management app provides an update to fix the automated updates against an audited asset where the scanned location or stockroom does not match the record. The update occurs upon submitting of asset batch scanned using the Agent app.
    Version 1.0.1 - October 2020
    New: Expanded license classes for Hardware Asset Management product licensing to include IP Router and IP Switch model categories.
    Version 1.0.0 - July 2020
    • New: Hardware Asset Management 1.0 is new in the Paris release
    • Refer to Paris release documentation for additional information.