---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Guest Walk-up Experience for Customer Service release notes

# Guest Walk-up Experience for Customer Service release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Customer Service Management Guest Walk-up Experience for Customer Service on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.2.1 - August 2026
:   Defect fixes

Version 1.4.1 - July 2026
:   Defect Fixes

Version 2.1.0 - June 2026
:   Defect fixes

Version 2.0.1 - March 2026
:   Bug fixes.

Version 1.4.0 - December 2025
:   Bug fixes.

Version 1.3.0 - August 2025
:   Bug fixes.

Version 1.2.0 - May 2025
:   Bug fixes.{#store-rn-csm-guest-walkup-experience__latest-guest-walkup-experience}
{#store-rn-csm-guest-walkup-experience__latest-guest-walkup-experience}

Version 1.1.9 - February 2025
:   Fixes.

Version 1.1.4 - August 2023
:   Fixes.

Version 1.1.3 - February 2023
:   Fixed: bug fixes.

Version 1.1.2 - November 2021
:   Fixed: Performance improvements to appointment booking flow.

Version 1.1.1 - August 2021
:   Fixed: bug fixes.

Version 1.1.0 - June 2021
:
    * Fixed:
      * WCAG 2.1 fixes
      * Functional bug fixes
      {#store-rn-csm-guest-walkup-experience__ul_jyw_fwg_mqb}
    {#store-rn-csm-guest-walkup-experience__ul_iyw_fwg_mqb}

Version 1.0.6 - February 2021
:   Fixed: Support for custom portal url in email notifications Guest walk-up appointment booking and reschedule is failing after upgrading to PP6/ PP4 HF4.

Version 1.0.5 - November 2020
:   Fixed: Guest user appointment booking fails after any pending appointment is cancelled.

Version 1.0.4 - October 2020
:
    * Fixed:
      * Appointment booking for guest user not honoring the location time zone configuration
      * When a registered user books an appointment using guest flow, 2 appointment confirmation emails are sent to the user
      {#store-rn-csm-guest-walkup-experience__ul_vff_crt_fnb}
    {#store-rn-csm-guest-walkup-experience__ul_vvt_brt_fnb}

Version 1.0.2 - August 2020
:   This application extends the Walk-up Experience feature for guest users. Walk-up Experience (for registered users) for Customer Service Management was released in Paris.
{#store-rn-csm-guest-walkup-experience__dl_hdt_jjr_5pb}