Legal Conflict of Interest release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Legal Conflict of Interest release notes

    The Legal Conflict of Interest application on the ServiceNow Store provides tools to manage and assess conflicts of interest within an organization. The release notes document the evolution of the application, outlining enhancements, new features, fixes, and security improvements from June 2021 through June 2026. This history helps ServiceNow customers understand the application's capabilities, updates, and compliance with platform releases.

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    Key Features and Enhancements

    • Conflict of Interest Intake and Workflow: Since version 2.2.0 (June 2021), the application includes an intake form supporting multiple conflict types and an associated workflow to process disclosures efficiently.
    • Risk Assessment and Routing: Introduced in version 4.10.2 (March 2026), this feature evaluates disclosures against predefined risk factors, calculates a risk score, and routes requests to appropriate approval workflows, accelerating resolution.
    • Conversational Intake via Virtual Agent: Also in version 4.10.2, users can submit disclosures using natural language through Now Assist, enhancing user experience during submission.
    • Dashboard and Analytics: Version 3.2.1 (February 2022) added a Legal Executive dashboard via Performance Analytics for insights, trend analysis, and detailed drill-downs of conflict of interest requests.
    • Integration and User Interface Improvements: Updates include improved icons (version 4.6.0), dark theme support (version 4.1.2), and alignment with ServiceNow platform releases such as Yokohama (version 4.5.3).
    • Notifications and Comments: Email notifications for conflict-related requests were added in version 3.1.1, and requester changes to conflict records now appear as comments in the activity stream (version 4.0.0).
    • Application Availability: Since version 4.5.4, the application is also part of the Legal Simple Compliance suite, expanding deployment options.

    Fixes and Security Enhancements

    • Multiple fixes addressed form display issues, such as showing previously entered data in drafts, and correct display of conflict type values in intake forms.
    • Risk assessments were refined to only trigger for applicable conflict types, avoiding false triggers on unrelated disclosures.
    • Regular security improvements were implemented in versions 4.7.0 and 4.11.0 to ensure compliance and protect sensitive information.

    What ServiceNow Customers Can Expect

    By leveraging the Legal Conflict of Interest application, customers gain a comprehensive solution to intake, assess, and manage conflict of interest disclosures efficiently and securely. The integration with Virtual Agent and risk scoring streamlines submissions and approvals, while dashboards provide actionable insights for legal executives. Ongoing security enhancements and compatibility with ServiceNow releases ensure the application remains robust and aligned with platform standards. Inclusion in the Legal Simple Compliance suite offers flexible deployment within broader legal compliance frameworks.

    Version history for the Legal Conflict of Interest application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.11.0 - June 2026
    Changed: Security enhancements
    Version 4.10.3 - April 2026
    Fixed: Risk assessments in Conflict of Interest now only run for conflict types that have applicable risk factors, and no longer trigger incorrectly for Personal Relationship disclosures.
    Version 4.10.2 - March 2026
    • New:
      • Conversational intake to submit disclosures using natural language from the Now Assist in Virtual Agent.
      • Risk assessment utility to evaluate the request against predefined risk factors and calculate risk score. Based on the score, requests are routed to the appropriate approval workflow for faster resolution.
    Version 4.7.0 - December 2025
    Changed: Security enhancements.
    Version 4.6.0 - May 2025
    Changed: Improved Legal Conflict of Interest icon for improved space utilization in the intake form.
    Version 4.5.4 - March 2025
    New: Legal Conflict of Interest application is also available as part of the Legal Simple Compliance suite.
    Version 4.5.3 - February 2025
    Legal Conflict of Interest application has been aligned for Yokohama release.
    Version 4.3.0 - November 2024
    Fixed: In the Employee Center, when you open a draft legal request, the form was not displaying previously entered information. This is now fixed.
    Version 4.2.3 - August 2024
    Fixed: Values in Conflict type field are now displayed in the Conflict of Interest Disclosure intake form.
    Version 4.1.6 - August 2023
    • Fixed:
      • Addressed an issue while transferring a General Legal Request to Conflict of Interest type.
      • Addressed intake form configuration when rest of the compliance apps are installed or not to show up category.
    Version 4.1.2 - February 2023
    • Changed:
      • Added dependency on Legal Practice Apps Core
      • Added the dark theme and improved icon look when submitting request through Intake form
    Version 5.2.1 - November 2022
    • New: Added new widgets for the delegated legal requests and legal matters.
    • Changed:
      • Updated titles of existing widgets that had open legal requests or open legal matters.
      • Reordered the Add and Remove buttons in the Legal Matter Tasks tab.
    Version 4.0.0 - August 2022
    • New:
      • Changes made by requesters to their existing Conflict of Interest records appear as additional comments in the Activities stream of the records.
    Version 3.2.1 - February 2022
    • New: Get insight, analyze trends, and drill down into the details of Conflict of Interest requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery app.
    • Changed: Legal: LPA: Conflict of Interest has been renamed Legal Conflict of Interest
    Version 3.1.1 - December 2021
    • New: Added new email notifications for various conflict of interest requests.
    Version 3.0.3 - September 2021
    • New: Request legal services related to conflict of interest from Employee Center portal
    • Fixed: Minor fixes
    Version 2.2.0 - June 2021
    • New:
      • Intake form for various conflict types
      • Conflict of Interest workflow
      • Database of all disclosed conflicts