---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Field Service Manager Workforce release notes

# Field Service Manager Workforce release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow® Field Service Manager Workforce application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 2.0.10 - September 2026
:
    * What's New:
      * Create recurring personal and team events on the workforce calendar
      * Edit or delete a single occurrence --- or the whole series --- of a recurring event
      * Edit break events from the CSP panel, with duration, timezone, and status shown on the card
      * Proxy users can take action on behalf of work order tasks on the workspace
      * Embedded breaks and statusing breaks displayed on the workforce calendar
      * Prevents overlapping breaks and edits for breaks already in progress
      * Clearer break event colors on the schedule
      * FSM holiday schedule visibility
      {#store-rn-fsm-field-service-manager-workforce__ul_r51_nxq_lkc}

Version 1.1.0 - April 2026
:   Fixed: External group visibility for any user

Version 1.0.5 - March 2026
:
    * Field Service Manager Workforce gives field service managers a single place to see agent schedules, team calendars, work order tasks, and real-time location data so they stop piecing together team availability from multiple systems and start managing from a complete picture.
    * Most managers span several tools just to answer basic questions: Who's available? Where are they? Is this territory covered? Workforce consolidates that across assignment groups and territories, so managers can spot conflicts, balance workloads, and confirm coverage before problems reach the dispatch queue.
    * When Workforce Optimization for Field Service is active, managers can filter the team calendar by event type --- Appointments, Case Tasks, or Work Order Tasks --- keeping the view focused on what's actually relevant to their operation.
    {#store-rn-fsm-field-service-manager-workforce__ul_jxz_nqx_l3c}