ServiceNow Store - Customer Service Management release notes Release version: Store Updated October 16, 2025 1 minute to readThe ServiceNow Store contains Customer Service Management applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. Action Status Automation release notesVersion history for the ServiceNow® Action Status Automation application on the ServiceNow Store.Activity Timer Reporting release notesVersion history for the ServiceNow® Activity Timer Reporting application on the ServiceNow Store.Advanced Work Assignment for CSM release notesVersion history for the ServiceNow® Advanced Work Assignment for CSM application on the ServiceNow Store.Agency Support Model release notesVersion history for the Agency Support Model application on the ServiceNow Store.Agent Forecast release notesVersion history for the Agent Forecast application on the ServiceNow Store.AI Search integration for customer and consumer service portals release notesVersion history for the AI Search integration for customer and consumer service portals on the ServiceNow Store.Assignment Workbench release notesVersion history for the ServiceNow® Assignment Workbench application on the ServiceNow Store.Billing Account Core release notesVersion history for the ServiceNow® Billing Account Core application on the ServiceNow Store.Business Location release notesVersion history for the Business Location application on the ServiceNow Store.Case Digests release notesVersion history for the ServiceNow® Case Digests application on the ServiceNow Store.Case lines and workflows release notesVersion history for the Case lines and workflows application on the ServiceNow Store.Case Playbook for Complaints release notesVersion history for the Customer Service Management Case Playbook for Complaints on the ServiceNow Store.Case Playbook for Onboarding release notesVersion history for the Customer Service Management Case Playbook for Onboarding on the ServiceNow Store.Case Playbook for Product Support release notesVersion history for the Customer Service Management Case Playbook for Product Support on the ServiceNow Store.Case Management for Invoice Operations release notesVersion history for the Case Management for Invoice Operations application on the ServiceNow Store.Change Management for Field Service release notesVersion history for the Change Management for Field Service application on the ServiceNow Store.Chat Zoom Connector release notesVersion history for the Customer Service Management Chat Zoom Connector on the ServiceNow Store.Complaint Case AI Agents collection release notesVersion history for the ServiceNow® Complaint Case AI Agents collection application on the ServiceNow Store.Consumer Service Portal release notesVersion history for the Consumer Service Portal application on the ServiceNow Store.Contact Center Integration Core release notesVersion history for the Contact Center Integration Core application on the ServiceNow Store.Contracts and Entitlement Workflows release notesVersion history for the Contracts and Entitlement Workflows application on the ServiceNow Store.Conversational Appointment Booking release notesVersion history for the Conversational Appointment Booking application on the ServiceNow Store.Conversational Integration with Apple Messages for Business release notesVersion history for the Conversational Integration with Apple Messages for Business application on the ServiceNow Store.Conversational Integration with Google Business Messages release notesVersion history for the Conversational Integration with Google Business Messages application on the ServiceNow Store.Conversational Integration with Google chat release notesVersion history for the Conversational Integration with Google chat application on the ServiceNow Store.Conversational Integration with Line release notesVersion history for the Conversational Integration with Line on the ServiceNow Store.Conversational Integration with WhatsApp release notesVersion history for the ServiceNow® Conversational Integration with WhatsApp application on the ServiceNow Store.Conversational Integration with WhatsApp (powered by Twilio) release notesVersion history for the Conversational Integration with WhatsApp (powered by Twilio) on the ServiceNow Store.Conversational SMS Integration with AWS End User Messaging release notesVersion history for the Conversational SMS Integration with AWS End User Messaging application on the ServiceNow Store.CSM - Advanced release notesVersion history for the ServiceNow® CSM - Advanced application on the ServiceNow Store.CSM - Foundation release notesVersion history for the ServiceNow® CSM - Foundation application on the ServiceNow Store.CSM - Prime release notesVersion history for the ServiceNow® CSM - Prime application on the ServiceNow Store.CSM Account Hierarchy release notesVersion history for the ServiceNow® CSM Account Hierarchy application on the ServiceNow Store.CSM Configurable Workspace release notesVersion history for the CSM Configurable Workspace application on the ServiceNow Store.CSM Contributor User release notesVersion history for the ServiceNow® CSM Contributor User application on the ServiceNow Store.CSM Data Classification release notesVersion history for the CSM Data Classification application on the ServiceNow Store.CSM Extension for Proxy Contacts release notesVersion history for the ServiceNow® CSM Extension for Proxy Contacts application on the ServiceNow Store.CSM Manager Dashboard release notesVersion history for the ServiceNow® CSM Manager Dashboard application on the ServiceNow Store.Customer Central release notesVersion history for the Customer Central application on the ServiceNow Store.Customer Contracts and Entitlements release notesVersion history for the Customer Contracts and Entitlements application on the ServiceNow Store.Customer Data Models for B2B2C release notesVersion history for the Customer Service Management Customer Data Models for B2B2C on the ServiceNow Store.Customer Household Data Model release notesVersion history for the ServiceNow® Customer Household Data Model application on the ServiceNow Store.Customer Life Cycle Management Self Service release notesVersion history for the Customer Life Cycle Management Self Service application on the ServiceNow Store.Customer Life Cycle Management Workflows release notesVersion history for the Customer Life Cycle Management Workflows application on the ServiceNow Store.Customer Project Management release notesVersion history for the ServiceNow® Customer Project Management application on the ServiceNow Store.Customer Service Case Action Status release notesVersion history for the ServiceNow® Customer Service Case Action Status application on the ServiceNow Store.Customer Service Case Types release notesVersion history for the Customer Service Case Types application on the ServiceNow Store.Customer Service Document Templates release notesVersion history for the ServiceNow® Customer Service Document Templates application on the ServiceNow Store.Customer Service Install Base Characteristics release notesVersion history for the Customer Service Install Base Characteristics application on the ServiceNow Store.Customer Service Install Base Management release notesVersion history for the Customer Service Install Base Management application on the ServiceNow Store.Customer Service integration with Social Media Store release notesVersion history for the ServiceNow® Customer Service integration with Social Media Store application on the ServiceNow Store.Customer Service NLU Model for Virtual Agent Conversations release notesVersion history for the ServiceNow® Customer Service NLU Model for Virtual Agent Conversations application on the ServiceNow Store.Customer Service Portal release notesVersion history for the Customer Service Portal on the ServiceNow Store.Customer Service RMA AI Agents release notesVersion history for the ServiceNow® Customer Service RMA AI Agents application on the ServiceNow Store.Customer Service Virtual Agent Conversations release notesVersion history for the ServiceNow® Customer Service Virtual Agent Conversations application on the ServiceNow Store.Customer Service with Request Management release notesVersion history for the ServiceNow® Customer Service with Request Management application on the ServiceNow Store.Customer Service with Service Management release notesVersion history for the ServiceNow® Customer Service with Service Management application on the ServiceNow Store.Customer Service with Service Portfolio Management (SPM) release notesVersion history for the Customer Service with Service Portfolio Management (SPM) on the ServiceNow Store.Dynamic Related Records for Configurable Workspace release notesVersion history for the Dynamic Related Records for Configurable Workspace application on the ServiceNow Store.Email Interaction Core release notesVersion history for the Email Interaction Core application on the ServiceNow Store.Email Interaction for CSM release notesVersion history for the Email Interaction for CSM application on the ServiceNow Store.Engagement Messenger release notesVersion history for the Customer Service Management Engagement Messenger on the ServiceNow Store.Entitlements Verification release notesVersion history for the Entitlements Verification application on the ServiceNow Store.External Agent Management Util Pack release notesVersion history for the External Agent Management Util Pack application on the ServiceNow Store.Field Service Contractor for mobile release notesVersion history for the CSM Field Service Contractor for mobile application on the ServiceNow Store.Guest Walk-up Experience for Customer Service release notesVersion history for the Customer Service Management Guest Walk-up Experience for Customer Service on the ServiceNow Store.Guided Decisions release notesVersion history for the Guided Decisions applications on the ServiceNow Store.Guided Decisions Experience release notesVersion history for the Guided Decisions Experience application on the ServiceNow Store.Guided Decisions - Guidance release notesVersion history for the Guided Decisions - Guidance applications on the ServiceNow Store.Impact Value Management - CSM release notesVersion history for the Impact Value Management - CSM application on the ServiceNow Store.Incident Management for Field Service release notesVersion history for the Incident Management for Field Service application on the ServiceNow Store.Interaction Control Component release notesVersion history for the Interaction Control Component application on the ServiceNow Store.Knowledge API release notesVersion history for the Customer Service Management Knowledge API on the ServiceNow Store.Major Issue Management release notesVersion history for the ServiceNow® Major Issue Management application on the ServiceNow Store.Now Assist for Advanced Work Assignment (AWA) release notesVersion history for the ServiceNow® Now Assist for Advanced Work Assignment (AWA) application on the ServiceNow Store.Now Assist for Complaint Case (CSM) release notesVersion history for the ServiceNow® Now Assist for Complaint Case (CSM) application on the ServiceNow Store.Now Assist for CSM release notesVersion history for the Now Assist for CSM application on the ServiceNow Store.Now Assist for Order Management release notesVersion history for the ServiceNow® Now Assist for Order Management application on the ServiceNow Store.Now Assist Readiness Evaluation release notesVersion history for the Now Assist Readiness Evaluation application on the ServiceNow Store.Now Assist Service Quality release notesVersion history for the ServiceNow® Now Assist Service Quality application on the ServiceNow Store.Omnichannel Callback for Customer Service Management release notesVersion history for the Omnichannel Callback for Customer Service Management application on the ServiceNow Store.Openframe release notesVersion history for the CSM Openframe application on the ServiceNow Store.Opportunity Management for Business Locations release notesVersion history for the ServiceNow® Opportunity Management for Business Locations application on the ServiceNow Store.Opportunity Management for Channel Partners release notesVersion history for the ServiceNow® Opportunity Management for Channel Partners application on the ServiceNow Store.One-time Password Generator release notesVersion history for the Customer Service Management One-time Password Generator on the ServiceNow Store.Order Management release notesVersion history for the Order Management application on the ServiceNow Store.Order Management for Business Locations release notesVersion history for the Order Management for Business Locations application on the ServiceNow Store.Order Operations Case Management release notesVersion history for the Order Operations Case Management application on the ServiceNow Store.Outsourced Customer Service release notesVersion history for the ServiceNow® Outsourced Customer Service application on the ServiceNow Store.Playbooks for Customer Service Management release notesVersion history for the Playbooks for Customer Service Management on the ServiceNow Store.Proactive Customer Service Operations release notesVersion history for the Proactive Customer Service Operations application on the ServiceNow Store.Proactive Customer Service Operations with Event Management release notesVersion history for the ServiceNow® Proactive Customer Service Operations with Event Management application on the ServiceNow Store.Process Mining Content Pack for CSM release notesVersion history for the Process Mining Content Pack for CSM application on the ServiceNow Store.Quote Management for Business Locations release notesVersion history for the Quote Management for Business Locations application on the ServiceNow Store.Recommended Actions release notesVersion history for the Recommended Actions application on the ServiceNow Store.Recommended Actions for Customer Service release notesVersion history for the Recommended Actions for Customer Service application on the ServiceNow Store.Recommended Actions - Advanced release notesVersion history for the Recommended Actions - Advanced application on the ServiceNow Store.Resolution Shaper release notesVersion history for the ServiceNow® Resolution Shaper application on the ServiceNow Store.RMA Case Management release notesVersion history for the RMA Case Management application on the ServiceNow Store.Sales Agreement Data Model release notesVersion history for the CSM Sales Agreement Data Model application on the ServiceNow Store.Sales Agreement Management release notesVersion history for the CSM Sales Agreement Management application on the ServiceNow Store.Service Contractor Base release notesVersion history for the ServiceNow® Service Contractor Base application on the ServiceNow Store.Service Organization release notesVersion history for the ServiceNow® Service Organization application on the ServiceNow Store.ServiceNow Voice for CSM release notesVersion history for the ServiceNow Voice for CSM application on the ServiceNow Store.Shift Planning for Configurable Workspace release notesVersion history for the Customer Service Management Shift Planning for Configurable Workspace on the ServiceNow Store.Smart Assessment for CSM release notesVersion history for the ServiceNow® Smart Assessment for CSM application on the ServiceNow Store.Special Handling Instruction release notesVersion history for the ServiceNow® Special Handling Instruction application on the ServiceNow Store.Targeted Communications release notesVersion history for the ServiceNow® Targeted Communications application on the ServiceNow Store.Task Intelligence for Customer Service release notesVersion history for the Task Intelligence for Customer Service application on the ServiceNow Store.Task Plan Templates release notesVersion history for the Task Plan Templates application on the ServiceNow Store.UI Components for Customer Portals release notesVersion history for the CSM UI Components for Customer Portals application on the ServiceNow Store.Voice Controls Simulator Tool release notesVersion history for the ServiceNow® Voice Controls Simulator Tool application on the ServiceNow Store.Walk-Up for CSM release notesVersion history for the ServiceNow® Walk-Up for CSM application on the ServiceNow Store.Web Components for Customers release notesVersion history for the ServiceNow® Web Components for Customers application on the ServiceNow Store.Workforce Optimization Configurable Workspace UI Components release notesVersion history for the Customer Service Management Workforce Optimization Configurable Workspace UI Components on the ServiceNow Store.Workforce Optimization for CSM Configurable Workspace release notesVersion history for the Customer Service Management Workforce Optimization for CSM Configurable Workspace on the ServiceNow Store.Zoom extension for Omnichannel Callback release notesVersion history for the Zoom extension for Omnichannel Callback on the ServiceNow Store.
ServiceNow Store - Customer Service Management release notes Release version: Store Updated October 16, 2025 1 minute to readThe ServiceNow Store contains Customer Service Management applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. Action Status Automation release notesVersion history for the ServiceNow® Action Status Automation application on the ServiceNow Store.Activity Timer Reporting release notesVersion history for the ServiceNow® Activity Timer Reporting application on the ServiceNow Store.Advanced Work Assignment for CSM release notesVersion history for the ServiceNow® Advanced Work Assignment for CSM application on the ServiceNow Store.Agency Support Model release notesVersion history for the Agency Support Model application on the ServiceNow Store.Agent Forecast release notesVersion history for the Agent Forecast application on the ServiceNow Store.AI Search integration for customer and consumer service portals release notesVersion history for the AI Search integration for customer and consumer service portals on the ServiceNow Store.Assignment Workbench release notesVersion history for the ServiceNow® Assignment Workbench application on the ServiceNow Store.Billing Account Core release notesVersion history for the ServiceNow® Billing Account Core application on the ServiceNow Store.Business Location release notesVersion history for the Business Location application on the ServiceNow Store.Case Digests release notesVersion history for the ServiceNow® Case Digests application on the ServiceNow Store.Case lines and workflows release notesVersion history for the Case lines and workflows application on the ServiceNow Store.Case Playbook for Complaints release notesVersion history for the Customer Service Management Case Playbook for Complaints on the ServiceNow Store.Case Playbook for Onboarding release notesVersion history for the Customer Service Management Case Playbook for Onboarding on the ServiceNow Store.Case Playbook for Product Support release notesVersion history for the Customer Service Management Case Playbook for Product Support on the ServiceNow Store.Case Management for Invoice Operations release notesVersion history for the Case Management for Invoice Operations application on the ServiceNow Store.Change Management for Field Service release notesVersion history for the Change Management for Field Service application on the ServiceNow Store.Chat Zoom Connector release notesVersion history for the Customer Service Management Chat Zoom Connector on the ServiceNow Store.Complaint Case AI Agents collection release notesVersion history for the ServiceNow® Complaint Case AI Agents collection application on the ServiceNow Store.Consumer Service Portal release notesVersion history for the Consumer Service Portal application on the ServiceNow Store.Contact Center Integration Core release notesVersion history for the Contact Center Integration Core application on the ServiceNow Store.Contracts and Entitlement Workflows release notesVersion history for the Contracts and Entitlement Workflows application on the ServiceNow Store.Conversational Appointment Booking release notesVersion history for the Conversational Appointment Booking application on the ServiceNow Store.Conversational Integration with Apple Messages for Business release notesVersion history for the Conversational Integration with Apple Messages for Business application on the ServiceNow Store.Conversational Integration with Google Business Messages release notesVersion history for the Conversational Integration with Google Business Messages application on the ServiceNow Store.Conversational Integration with Google chat release notesVersion history for the Conversational Integration with Google chat application on the ServiceNow Store.Conversational Integration with Line release notesVersion history for the Conversational Integration with Line on the ServiceNow Store.Conversational Integration with WhatsApp release notesVersion history for the ServiceNow® Conversational Integration with WhatsApp application on the ServiceNow Store.Conversational Integration with WhatsApp (powered by Twilio) release notesVersion history for the Conversational Integration with WhatsApp (powered by Twilio) on the ServiceNow Store.Conversational SMS Integration with AWS End User Messaging release notesVersion history for the Conversational SMS Integration with AWS End User Messaging application on the ServiceNow Store.CSM - Advanced release notesVersion history for the ServiceNow® CSM - Advanced application on the ServiceNow Store.CSM - Foundation release notesVersion history for the ServiceNow® CSM - Foundation application on the ServiceNow Store.CSM - Prime release notesVersion history for the ServiceNow® CSM - Prime application on the ServiceNow Store.CSM Account Hierarchy release notesVersion history for the ServiceNow® CSM Account Hierarchy application on the ServiceNow Store.CSM Configurable Workspace release notesVersion history for the CSM Configurable Workspace application on the ServiceNow Store.CSM Contributor User release notesVersion history for the ServiceNow® CSM Contributor User application on the ServiceNow Store.CSM Data Classification release notesVersion history for the CSM Data Classification application on the ServiceNow Store.CSM Extension for Proxy Contacts release notesVersion history for the ServiceNow® CSM Extension for Proxy Contacts application on the ServiceNow Store.CSM Manager Dashboard release notesVersion history for the ServiceNow® CSM Manager Dashboard application on the ServiceNow Store.Customer Central release notesVersion history for the Customer Central application on the ServiceNow Store.Customer Contracts and Entitlements release notesVersion history for the Customer Contracts and Entitlements application on the ServiceNow Store.Customer Data Models for B2B2C release notesVersion history for the Customer Service Management Customer Data Models for B2B2C on the ServiceNow Store.Customer Household Data Model release notesVersion history for the ServiceNow® Customer Household Data Model application on the ServiceNow Store.Customer Life Cycle Management Self Service release notesVersion history for the Customer Life Cycle Management Self Service application on the ServiceNow Store.Customer Life Cycle Management Workflows release notesVersion history for the Customer Life Cycle Management Workflows application on the ServiceNow Store.Customer Project Management release notesVersion history for the ServiceNow® Customer Project Management application on the ServiceNow Store.Customer Service Case Action Status release notesVersion history for the ServiceNow® Customer Service Case Action Status application on the ServiceNow Store.Customer Service Case Types release notesVersion history for the Customer Service Case Types application on the ServiceNow Store.Customer Service Document Templates release notesVersion history for the ServiceNow® Customer Service Document Templates application on the ServiceNow Store.Customer Service Install Base Characteristics release notesVersion history for the Customer Service Install Base Characteristics application on the ServiceNow Store.Customer Service Install Base Management release notesVersion history for the Customer Service Install Base Management application on the ServiceNow Store.Customer Service integration with Social Media Store release notesVersion history for the ServiceNow® Customer Service integration with Social Media Store application on the ServiceNow Store.Customer Service NLU Model for Virtual Agent Conversations release notesVersion history for the ServiceNow® Customer Service NLU Model for Virtual Agent Conversations application on the ServiceNow Store.Customer Service Portal release notesVersion history for the Customer Service Portal on the ServiceNow Store.Customer Service RMA AI Agents release notesVersion history for the ServiceNow® Customer Service RMA AI Agents application on the ServiceNow Store.Customer Service Virtual Agent Conversations release notesVersion history for the ServiceNow® Customer Service Virtual Agent Conversations application on the ServiceNow Store.Customer Service with Request Management release notesVersion history for the ServiceNow® Customer Service with Request Management application on the ServiceNow Store.Customer Service with Service Management release notesVersion history for the ServiceNow® Customer Service with Service Management application on the ServiceNow Store.Customer Service with Service Portfolio Management (SPM) release notesVersion history for the Customer Service with Service Portfolio Management (SPM) on the ServiceNow Store.Dynamic Related Records for Configurable Workspace release notesVersion history for the Dynamic Related Records for Configurable Workspace application on the ServiceNow Store.Email Interaction Core release notesVersion history for the Email Interaction Core application on the ServiceNow Store.Email Interaction for CSM release notesVersion history for the Email Interaction for CSM application on the ServiceNow Store.Engagement Messenger release notesVersion history for the Customer Service Management Engagement Messenger on the ServiceNow Store.Entitlements Verification release notesVersion history for the Entitlements Verification application on the ServiceNow Store.External Agent Management Util Pack release notesVersion history for the External Agent Management Util Pack application on the ServiceNow Store.Field Service Contractor for mobile release notesVersion history for the CSM Field Service Contractor for mobile application on the ServiceNow Store.Guest Walk-up Experience for Customer Service release notesVersion history for the Customer Service Management Guest Walk-up Experience for Customer Service on the ServiceNow Store.Guided Decisions release notesVersion history for the Guided Decisions applications on the ServiceNow Store.Guided Decisions Experience release notesVersion history for the Guided Decisions Experience application on the ServiceNow Store.Guided Decisions - Guidance release notesVersion history for the Guided Decisions - Guidance applications on the ServiceNow Store.Impact Value Management - CSM release notesVersion history for the Impact Value Management - CSM application on the ServiceNow Store.Incident Management for Field Service release notesVersion history for the Incident Management for Field Service application on the ServiceNow Store.Interaction Control Component release notesVersion history for the Interaction Control Component application on the ServiceNow Store.Knowledge API release notesVersion history for the Customer Service Management Knowledge API on the ServiceNow Store.Major Issue Management release notesVersion history for the ServiceNow® Major Issue Management application on the ServiceNow Store.Now Assist for Advanced Work Assignment (AWA) release notesVersion history for the ServiceNow® Now Assist for Advanced Work Assignment (AWA) application on the ServiceNow Store.Now Assist for Complaint Case (CSM) release notesVersion history for the ServiceNow® Now Assist for Complaint Case (CSM) application on the ServiceNow Store.Now Assist for CSM release notesVersion history for the Now Assist for CSM application on the ServiceNow Store.Now Assist for Order Management release notesVersion history for the ServiceNow® Now Assist for Order Management application on the ServiceNow Store.Now Assist Readiness Evaluation release notesVersion history for the Now Assist Readiness Evaluation application on the ServiceNow Store.Now Assist Service Quality release notesVersion history for the ServiceNow® Now Assist Service Quality application on the ServiceNow Store.Omnichannel Callback for Customer Service Management release notesVersion history for the Omnichannel Callback for Customer Service Management application on the ServiceNow Store.Openframe release notesVersion history for the CSM Openframe application on the ServiceNow Store.Opportunity Management for Business Locations release notesVersion history for the ServiceNow® Opportunity Management for Business Locations application on the ServiceNow Store.Opportunity Management for Channel Partners release notesVersion history for the ServiceNow® Opportunity Management for Channel Partners application on the ServiceNow Store.One-time Password Generator release notesVersion history for the Customer Service Management One-time Password Generator on the ServiceNow Store.Order Management release notesVersion history for the Order Management application on the ServiceNow Store.Order Management for Business Locations release notesVersion history for the Order Management for Business Locations application on the ServiceNow Store.Order Operations Case Management release notesVersion history for the Order Operations Case Management application on the ServiceNow Store.Outsourced Customer Service release notesVersion history for the ServiceNow® Outsourced Customer Service application on the ServiceNow Store.Playbooks for Customer Service Management release notesVersion history for the Playbooks for Customer Service Management on the ServiceNow Store.Proactive Customer Service Operations release notesVersion history for the Proactive Customer Service Operations application on the ServiceNow Store.Proactive Customer Service Operations with Event Management release notesVersion history for the ServiceNow® Proactive Customer Service Operations with Event Management application on the ServiceNow Store.Process Mining Content Pack for CSM release notesVersion history for the Process Mining Content Pack for CSM application on the ServiceNow Store.Quote Management for Business Locations release notesVersion history for the Quote Management for Business Locations application on the ServiceNow Store.Recommended Actions release notesVersion history for the Recommended Actions application on the ServiceNow Store.Recommended Actions for Customer Service release notesVersion history for the Recommended Actions for Customer Service application on the ServiceNow Store.Recommended Actions - Advanced release notesVersion history for the Recommended Actions - Advanced application on the ServiceNow Store.Resolution Shaper release notesVersion history for the ServiceNow® Resolution Shaper application on the ServiceNow Store.RMA Case Management release notesVersion history for the RMA Case Management application on the ServiceNow Store.Sales Agreement Data Model release notesVersion history for the CSM Sales Agreement Data Model application on the ServiceNow Store.Sales Agreement Management release notesVersion history for the CSM Sales Agreement Management application on the ServiceNow Store.Service Contractor Base release notesVersion history for the ServiceNow® Service Contractor Base application on the ServiceNow Store.Service Organization release notesVersion history for the ServiceNow® Service Organization application on the ServiceNow Store.ServiceNow Voice for CSM release notesVersion history for the ServiceNow Voice for CSM application on the ServiceNow Store.Shift Planning for Configurable Workspace release notesVersion history for the Customer Service Management Shift Planning for Configurable Workspace on the ServiceNow Store.Smart Assessment for CSM release notesVersion history for the ServiceNow® Smart Assessment for CSM application on the ServiceNow Store.Special Handling Instruction release notesVersion history for the ServiceNow® Special Handling Instruction application on the ServiceNow Store.Targeted Communications release notesVersion history for the ServiceNow® Targeted Communications application on the ServiceNow Store.Task Intelligence for Customer Service release notesVersion history for the Task Intelligence for Customer Service application on the ServiceNow Store.Task Plan Templates release notesVersion history for the Task Plan Templates application on the ServiceNow Store.UI Components for Customer Portals release notesVersion history for the CSM UI Components for Customer Portals application on the ServiceNow Store.Voice Controls Simulator Tool release notesVersion history for the ServiceNow® Voice Controls Simulator Tool application on the ServiceNow Store.Walk-Up for CSM release notesVersion history for the ServiceNow® Walk-Up for CSM application on the ServiceNow Store.Web Components for Customers release notesVersion history for the ServiceNow® Web Components for Customers application on the ServiceNow Store.Workforce Optimization Configurable Workspace UI Components release notesVersion history for the Customer Service Management Workforce Optimization Configurable Workspace UI Components on the ServiceNow Store.Workforce Optimization for CSM Configurable Workspace release notesVersion history for the Customer Service Management Workforce Optimization for CSM Configurable Workspace on the ServiceNow Store.Zoom extension for Omnichannel Callback release notesVersion history for the Zoom extension for Omnichannel Callback on the ServiceNow Store.