Version history

Version 1.0.1 - June 2026

In this version, all generated summaries and user-facing content now display in the user's preferred language.

Version 1.0.0 - April 2026

• Every digital business relies on IT assets, foundational for protecting revenue and business resilience. Businesses need to track asset ownership, location, usage, configuration, costs, and value. ITAM enables adaptability as operations evolve.
• As workplaces change, managing assets across tools and locations creates operational, cost, and risk challenges. Scattered data and siloed teams hinder efficiency.
• ServiceNow Hardware Asset Management enhances asset visibility and automates IT lifecycles on a product tier platform.
• Asset managers can streamline sourcing and repair using AI agents in agentic workflows.
• Key features include:
  • Automating IT lifecycles on one platform
  • End-to-end asset visibility
  • Cost and risk reduction
  • Centralized asset data for accurate reporting
  • Automated request-to-dispose workflows
  • Actionable AI insights for asset planning
  • Informed decision-making for utilization and investments
  • Compliance with security policies and regulations
• Features like Hardware Normalization standardize asset data using manufacturer details and populate metadata (e.g., end-of-life dates) via the ServiceNow Content Library. Asset Lifecycle Automation uses Flow Designer for customizable workflows, while Asset Tasks automate updates across deployments and retirements.
• The Hardware Asset Dashboard provides a command center for lifecycle management, normalization tracking, and compliance. Mobile Asset Inventory Audit validates physical stock against records using mobile scanning, improving accuracy through scheduled audits.