Customer Data Models for B2B2C release notes
Version history for the Customer Service Management Customer Data Models for B2B2C on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 2.1.0 - August 2025
-
- New:
- Enhanced the Account Consumer (sn_acct_consumer_account_consumer) table security by adding Deny Unless ACLs for Delete and Report View operations.
- Removed relationship_contributor and relationship_agent roles from existing ACLs as part of the transition to the declarative responsibility framework.
- New:
- Version 2.0.0 - February 2025
-
- New:
- Improved the Account Consumer (sn_acct_consumer_account_consumer) table security by adding deny ACLs.
- Implemented the declarative responsibility framework for account team member relationships for the relationship agent and contributor personas.
- New:
- Version 1.0.2 - September 2022
- Fixes.
- Version 1.0.1 - July 2021
-
- New: Customer Data Models for B2B2C (business-to-business-to-consumer) allows organizations across industries to easily configure muti-level customer relationships that enable them to trace case flows from business
customers to their end-customers. With the B2B2C model, you can support business customers who, in turn, support the end consumer. This model can be used to support:
- Employees of a business customer
- End consumers of a business customer
- New: Customer Data Models for B2B2C (business-to-business-to-consumer) allows organizations across industries to easily configure muti-level customer relationships that enable them to trace case flows from business
customers to their end-customers. With the B2B2C model, you can support business customers who, in turn, support the end consumer. This model can be used to support: