Workforce Optimization Content Pack for ITSM release notes

  • Release version: Store
  • Updated September 16, 2021
  • 1 minute to read

    • Version history for the Workforce Optimization Content Pack for ITSM on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.1.0 - September 2021
    • Changed : Overdue learning tasks widget on coach landing page to uptake new changes from coaching with learning
    • Fixed: Bug fixes and ACLs
    Version 1.0.3 - March 2021
    • New:
      • Request time off using ITSM Virtual Agent
      • Global search in Workforce Optimization for ITSM
      • Custom landing pages for Coaching and Channels applications Skill-based routing in Workforce Optimization for ITSM
      • Coaching Overview tab indicator Trainee Quality Rating indicator to calculate assessments from surveys taken by coach
      • Coaching opportunities available by default
      • Coaching surveys available by default