---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Workforce Optimization Content Pack for ITSM release notes

# Workforce Optimization Content Pack for ITSM release notes {#ariaid-title1}

Release version: Store  
Updated September 16, 2021  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Workforce Optimization Content Pack for ITSM on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.1.0 - September 2021
:
    * Changed : Overdue learning tasks widget on coach landing page to uptake new changes from coaching with learning
    * Fixed: Bug fixes and ACLs
    {#store-rn-itsm-workforce-optimization-content-pack__ul_ntc_fnw_wqb}{#store-rn-itsm-workforce-optimization-content-pack__latest-store-rn-itsm-workforce-optimization-content-pack}
{#store-rn-itsm-workforce-optimization-content-pack__latest-store-rn-itsm-workforce-optimization-content-pack}

Version 1.0.3 - March 2021
:
    * New:
      * Request time off using ITSM Virtual Agent
      * Global search in Workforce Optimization for ITSM
      * Custom landing pages for Coaching and Channels applications Skill-based routing in Workforce Optimization for ITSM
      * Coaching Overview tab indicator Trainee Quality Rating indicator to calculate assessments from surveys taken by coach
      * Coaching opportunities available by default
      * Coaching surveys available by default
      {#store-rn-itsm-workforce-optimization-content-pack__ul_vgb_bxn_v4b}