--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # GRC: Metrics release notes # GRC: Metrics release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Version history for the GRC: Metrics application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 23.0.5 - September 2026 (Brazil) : * New: * Admins can now configure notification redirection for metric data tasks and composite definitions. Email notifications for metric data tasks and metric hierarchies now use the platform's notification redirection framework, ensuring recipients land on the correct workspace or Classic view based on access. * Campaign workflows now support handling unpublished states and entity/metric removal. Campaigns update data owner and first run date only after publishing, display clear messages when metrics or entities are removed, and prevent deletion of campaign cycles once published. {#store-grc-rn-metrics__ul_csg_xhb_lkc} * Changed: Filter count on MDT page now includes campaign filters. The filter button on the MDT page accurately reflects the total number of applied filters, including those from campaigns. * Fixed: * Error messages caused by metric definition ACLs on the control form have been resolved. * Metric data list configuration now displays distinct labels for fields from different metric definition references, eliminating ambiguity. {#store-grc-rn-metrics__ul_gwx_xhb_lkc} Version 22.5.2 - August 2026 (Australia) : * New: * Campaigns now support metric bundling and unified workflow managementUsers can group related metrics into campaigns, so all metrics within a campaign move through data collection, review, and approval as a single unit. Shared properties such as start date, due date, entities, attachments, and project-level comments are managed at the campaign level. * Streamlined campaign UI and bulk actionsThe campaign workspace provides a scalable interface for managing up to 30 metrics across 17 entities, with dropdown filters and minimized scrolling. Users can bulk submit and approve metric data tasks, and tick marks indicate completion status for campaign setup steps. * Automated campaign cycle and task managementCampaign cycles are created and managed based on campaign state and schedule. Campaign and cycle states update automatically as underlying tasks progress, and due date changes at the campaign or cycle level propagate to all related tasks. * Configurable data owner and approval workflowsAdmins can assign data owners and configure single-level or multi-level approval workflows for campaigns, with validation to prevent conflicts between data owners and approvers. * Enhanced metric data task (MDT) lifecycle and UIMetric data tasks now support campaign-driven scheduling, custom due dates, and read-only data fields for calculated metrics. The MDT UI includes new filters for project and task, project details on the ribbon, and approval page updates for bulk actions. * Threshold variance calculation and configurationMetric definitions now support configurable variance base values and improved variance calculation logic, including handling of missing or overridden data and immediate client-side updates. * Support for calculated metric definition (CMD) task creation and approvalTasks are now generated for calculated metrics, enabling review and approval before data is used in disclosures or reporting. CMD recalculation occurs in real time when source data changes, and approval flows are fully supported. * Naming conventions for campaign cyclesCampaign cycles are named according to frequency (daily, weekly, monthly, quarterly, semi-annually, annually) for clarity and consistency. {#store-grc-rn-metrics__ul_tnq_lsw_bkc} * Changed: * Campaign and metric data task logic updated for campaign-driven schedulingWhen a metric is part of an active, published campaign, its data collection schedule, due date, and lifecycle are governed by the campaign rather than the individual metric definition. Updates to campaign cycles or due dates are reflected across all associated tasks. * Bulk state updates for campaign cyclesCampaign cycles automatically transition to "Approval" or "Closed" states based on the status of underlying tasks, eliminating manual intervention. * Validation and filtering improvements for campaign setupEntity selection now prevents duplicates, and the system shows an error message when a user attempts to add an entity already present in another campaign with matching group, frequency, and calendar. Bulk submission is disabled by default for new campaigns. * Metric data logic refined for task state and value propagationMetric data values populate immediately when child tasks complete, but the state remains "in-progress" if tasks are enabled. CMD recalculation and approval flows are updated so task states and value propagation stay correct. * Approval configuration UI updatedThe data owner and approval configuration page now supports adding multiple approval levels, error handling for empty or conflicting values, and automatic clearing of multi-level settings when switching to single-level approval. * Field-level access controls and UI policies updatedData owner and approver fields are now managed at the campaign level, with updated ACLs and UI policies to enforce correct permissions and field behaviors. {#store-grc-rn-metrics__ul_fjb_msw_bkc} {#store-grc-rn-metrics__ul_ohv_ksw_bkc} Version 22.0.4 - August 2026 (Zurich) : Changed: MRA security enhancements: Strengthened authorization validation within Multiple Record Association (MRA) workflows so access checks are consistently enforced during record association. Version 22.3.1 - June 2026 (Australia) : * New: * Edit CMD formula after execution: Formulas in calculated metric definitions can now be edited after they have been executed. Each edit creates a new formula version with effective dating, enabling full version history and traceability of formula changes over time. * Formula version management: A new formula version table tracks all iterations of a formula, including version numbering, date validations, and M2M record associations. The formula builder UI has been updated to support editing and versioning workflows. * Formula calculation and forecast on versioned formulas: Formula calculations and forecasts now operate against the appropriate formula version, ensuring results align with the correct version of the formula for any given time period. {#store-grc-rn-metrics__ul_wvk_mw2_kjc} * Changed: * Info message and version date labels updated: Improved clarity of informational messages and version date labels within metric formula workflows. * Calculated metric definition metric updates on entity type changes: When an entity type is added to or removed from an underlying manual metric definition, the associated calculated metric definition metrics are now automatically updated to stay in sync. * This release includes security enhancements that strengthen access controls across the application. * User picker compatibility with field-level security restrictions: User pickers across workspaces have been updated to function correctly with newly introduced restrictions on user profile fields (email, phone, mobile, home phone). * Formula migration for seed and demo data: The CMD formula migration process now correctly reads and migrates values to the formula version table for both seed data and demo data environments. {#store-grc-rn-metrics__ul_wb5_mw2_kjc} * Fixed: * Approval Required field not working on KCI metric definition records: The Approval Required field now functions correctly on KCI metric definition records. * Threshold rating field data model not updating after upgrade: Resolved an issue where the threshold rating field data model was not changing correctly after a platform version upgrade. * Supporting data values not loading: Fixed an issue where GRC Metrics supporting data values were not loading as expected. * Recalculate on CMD not working: The Recalculate action on calculated metric definitions now works as expected. * Metric data not available in database views: Metric data is now correctly surfaced in database views. * Metric activation/deactivation on entity changes: Resolved an issue where metric definition metrics could not be properly activated or deactivated when entities were added or removed from a calculated metric definition. * Threshold condition cache issue: Fixed a caching issue that caused threshold conditions to evaluate incorrectly. * Upgrade and customization compatibility issues: Addressed various issues discovered during upgrade and customization testing. {#store-grc-rn-metrics__ul_x33_nw2_kjc} Version 22.0.1 - March 2026 : * Configure thresholds with multiple levels and ranges for granular monitoring. * Duplicate and modify existing thresholds to streamline creation. * Automated actions are immediately triggered when thresholds are breached. {#store-grc-rn-metrics__ul_khh_pnw_l3c} Version 21.1.3 - December 2025 (Zurich) : * New: * Rename metric definition names after creation. * Configure Calculated Metric Definition (CMD) formula behavior for null or undefined operands based on the operator. * Improved Formula Tree UI, clearly distinguishing between actual and estimated metric data. * Removed unit restrictions for selecting emission factors and metric definitions in CMD. * Enhanced entity-based access control for metric definitions, metrics, data tasks, and metric data. * ESG Management roles now inherit compliance feature roles. * Fixed: * Resolved metric data generation failures that occurred when a definition contained over 5,000 metrics. * Fixed threshold calculation errors that occurred when the previous period value was 0. * CMD metrics now automatically activate or deactivate based on the entity's active status. Version 21.0.2 - September 2025 : Fixed: Minor issues related to metrics. Version 21.0.1 - August 2025 : * Enable organizations to provide estimated data using pre-defined methods like average when actual data is not available and replace it with actuals, when available * Enhance data accuracy and governance by adding a review process for automated metric definitions. Version 20.2.1 - July 2025 : Fixed: Security fixes. Version 20.2.0 - June 2025 : Fixed: Security fixes.{#store-grc-rn-metrics__latest-store-grc-rn-metrics} {#store-grc-rn-metrics__latest-store-grc-rn-metrics} Version 20.1.1 - May 2025 : * New: Enhanced user access using entity-based access. * Changed: Enable table audits for metric tables. * Fixed: * Important security fixes. * Minor bug fixes and improvements. Version 20.0.2 - February 2025 : * New: * Review the calculated metric definition data using a formula tree to access detailed information on the operands, metric definitions, metrics, and emission factors. * Import your historical metric data using an import template to update and manage metric data within your organization. * Changed: * Metric data tasks support choice and HTML response formats and table improvements. * Assign data owners dynamically for metrics that are based on configurations. * Enable users to control the scheduling of metric data tasks. * Fixed: * Important security fixes. * Minor bug fixes and improvements. {#store-grc-rn-metrics__ul_ycg_3nq_c2c} Version 19.1.5 - December 2024 : Improved the logic for retrieving emission factors, which applies to the evaluation of the Calculated Metric Definition formula. Version 19.1.3 - November 2024 : * Fixed: * Important security fixes. * Minor bug fixes and improvements. Version 19.0.5 - August 2024 : * New: * Create fiscal calendars to collect metrics from different geographical locations: * Create ad-hoc metric data tasks * Handle off-cycle requests for up-to-date information on existing metric definitions and metrics by creating ad hoc metric data tasks. These tasks address off-cycle requests and provide the latest information. * Collect, aggregate, and report data according to your fiscal calendars, which may differ from the Gregorian calendar. Many global organizations have operations in different countries that follow their own fiscal calendars. This feature enables entities in other locations to collect data according to their own fiscal calendars. {#store-grc-rn-metrics__ul_gzx_tgl_dcc} * Support for multi-level approval of metrics using GRC: Approver Configurator. {#store-grc-rn-metrics__ul_fzx_tgl_dcc} {#store-grc-rn-metrics__ul_iyx_tgl_dcc} * Support for improved filters on the metric data table to filter your tasks. The filters help to show only the relevant and open tasks for data owners and approvers. * Improved the following metric related tables: Metric definition, Metric, Metric data, Metric data task, Metric data task url read ACLs to support: * Metric level Approver user or Approver group: This means that the specified user or group designated as the approver can access only the particular metric and the tables specified for which they are the approver. * Multi-level approval: This means that the specified user or group designated as the approver can access only those records in the metric-related tables for which they are the approver. * Enable enterprise owners to access metric records: This means that an enterprise owner can access any metric related record. Version 18.1.1 - June 2024 : Changed: Updated the UX add-on event mappings of declarative actions with Form controller. Version 18.0.2 - February 2024 : * New: The sn_grc_metric_md_import table is added to the GRC: Metrics application. * Changed: * Attributes modified in the sn_grc_metric_base_definition table * The mandatory attribute has been removed from the Description column in the sn_grc_metric_base_definition table. * The formula_internal column has been made read-only. * In the sn_grc_metric_composite_definition table, the formula_internal field has been set to read-only * Removed: * The metric_status field has been removed from the sn_grc_metric_base_definition table. * The metric_status field has been removed from the sn_grc_metric_metric table. * The rollup_formula field has been removed from the sn_grc_metric_composite_definition table. Version 17.0.1 - August 2023 : * New: * Set up percentage-based thresholds for metric data. * Use the new role sn_grc_metric.developer to edit the script in automated metric definition. {#store-grc-rn-metrics__ul_o3f_qrw_fyb} * Changed: * Utilize the simpler layout of the metric definition forms for easier viewing of information on the form. * Workspace record page template upgrade. * Updated the reference qualifier from sn_grc_metric.manager role on the Metric definition 'Approver' field to sn_grc_metric.reader role. * Maintaining threshold rating at metric data. {#store-grc-rn-metrics__ul_ds5_qrw_fyb} * Fixed: The following two fields have been deprecated from the sn_grc_metric_base_definition, sn_grc_metric_metric tables. * Removed: * latest_data * previous_data {#store-grc-rn-metrics__ul_fmf_trw_fyb} {#store-grc-rn-metrics__ul_fy4_4rw_fyb} Version 16.1.2 - May 2023 : * New: * 'Metric data by entity' feature is introduced to help report metric data across entity hierarchy. * 'Time dimension' table is introduced to support dynamic rollup across different time dimensions and entity hierarchy. {#store-grc-rn-metrics__ul_slh_nr2_3xb} * Changed: * Ability to switch collection method of metric definitions from manual to automatic and vice versa. * Calculated metric definition logic is modified to process changes/historical data collected in child metric data. {#store-grc-rn-metrics__ul_uwx_pr2_3xb} * Fixed: Cascade delete on 'Latest data' and 'Previous data' columns of Metric and Metric definition tables are removed. * Removed: The sn_grc_metric_composite_data table is deprecated. The calculated metric definition data is now stored in sn_grc_metric_collector_data table. {#store-grc-rn-metrics__ul_s31_mr2_3xb} Version 16.0.5 - February 2023 : * New: * Ability to upload historical data for metrics to maintain a record of your complete data * Ability to set the due date on metric data tasks using theDue date offsetfield in the manual metric definition form. This feature enables you to set the due date for metric data tasks. * New reader role (sn_grc_metric.reader) added to grant read only access to metric tables * Changed: sn_grc_metric.user now inherits the reader role and will grant create and edit access on metric tables Version 15.1.4 - December 2022 : Fixed: Metric data table dependency version updated to 15.1.0 Version 15.1.3 - November 2022 : New: * Aggregates the entity-level data on the calculated metric definitions. * Enabled multi-select data tasks to approve metric data tasks. * The data owner metric task entry page supports inline editing of qualitative and quantitative metrics. * The data task page in the data owner view displays the trend of the last 3 periods and allows addition of URL links. {#store-grc-rn-metrics__ul_adv_mm3_hvb} Version 15.0.4 - August 2022 : * New: * Added scenario analysis for important business services * Added feature to analyze impact tolerance and important for business services * Added new and improved relationships in the Business Service form * Added self-attestation for operational resilience status {#store-grc-rn-metrics__ul_nvp_v45_j5b} {#store-grc-rn-metrics__ul_edd_v45_j5b} Version 14.2.4 - May 2022 : * New: * Added import tool for bulk data upload * Added integration mapping tables to support bulk data upload and configuration * Added external source for the automated metric definition * Fixed: * In manual metric definition, approvers are now added to the allowed users or allowed groups by selecting the confidentiality flag. * Confidential feature for ESG reporting and disclosure manager Version 14.1.1 - March 2022 : * New: * Overview page for Metric Definition and Metrics * Support for the scripted metric definition * Groups, sub-groups, and labels for Metrics * Level 1 (Amber Level) and Level 2 (Red Level) metric thresholds on the metric definition * Target values for each period in Metrics * Domain area field to differentiate metrics * Metric class to identify KRI, KCI, and KPIs * Changed: * Enabled the override functionality in the Metric data task * Added the start date along with the interval end date in Metric definition data/metric data * Add tags on Metrics to support disclosures {#store-grc-rn-metrics__ul_zbr_zvn_xsb} {#store-grc-rn-metrics__ul_xpp_5vn_xsb} Version 13.2.3 - December 2021 : * New: * Added support for localization and internationalization. * Added report for qualitative metrics on disclosures. {#store-grc-rn-metrics__ul_vwz_jsj_wrb} * Fixed: Fixed redirect for programs/projects to correct the UI page. {#store-grc-rn-metrics__ul_s5t_jsj_wrb} Version 13.0.2 - November 2021 : GRC: Metrics helps you define metrics that will enable other applications to assess, compare, track, and report performance.