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sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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ft:locale :

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ft:publication_title :

    - Store Version History Release Notes

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---

# Employee Experience Pack: Virtual Agent Work-from-Home Starter Pack release notes

# Employee Experience Pack: Virtual Agent Work-from-Home Starter Pack release notes {#ariaid-title1}

Release version: Store  
Updated November 3, 2022  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Employee Experience Pack: Virtual Agent Work-from-Home Starter Pack on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.1.0 - November 2022
:
    * This Virtual Agent Work-From-Home Starter Pack targets keyword-based instances and does not include NLU artifacts such as pre-trained models. If you have enabled NLU on your instance, you may choose to augment these topics with your own NLU model for a more natural and engaging conversational experience. Please refer to ServiceNow product documentation for Natural Language Understanding in Virtual Agent in the New York release for more information.
    * Included content:
      * 5 Virtual Agent Conversation Topics:
        * Frequently Asked Questions (FAQ) topic to address questions that employees may ask about the crisis.
        * A topic for Zoom users to troubleshoot and resolve common issues encountered when hosting a meeting using Zoom.
        * A topic for Cisco Webex users to troubleshoot and resolve common issues encountered using Cisco Webex.
        * A topic for Microsoft Teams users to troubleshoot and resolve common issues encountered using Microsoft Teams.
        * A topic for Slack users to troubleshoot and resolve common connection issues.
        {#store-rn-content-employee-experience-va-wfh__ul_vjr_g1b_mxb}
      {#store-rn-content-employee-experience-va-wfh__ul_udt_31b_mxb}
    {#store-rn-content-employee-experience-va-wfh__ul_a3y_d1b_mxb}{#store-rn-content-employee-experience-va-wfh__latest-employee-experience-va-wfh}
{#store-rn-content-employee-experience-va-wfh__latest-employee-experience-va-wfh}

Version 2.0.0 - November 2020
:
    * New:
      * This Virtual Agent Work-From-Home Starter Pack targets keyword-based instances and does not include NLU artifacts such as pre-trained models. If you have enabled NLU on your instance, you may choose to augment these topics with your own NLU model for a more natural and engaging conversational experience. Please refer to ServiceNow product documentation for Natural Language Understanding in Virtual Agent in the New York release for more information.
      * Included content: 5 Virtual Agent Conversation Topics
        * Frequently Asked Questions (FAQ) topic to address questions that employees may ask about the crisis.
        * A topic for Zoom users to troubleshoot and resolve common issues encountered when hosting a meeting using Zoom.
        * A topic for Cisco Webex users to troubleshoot and resolve common issues encountered using Cisco Webex.
        * A topic for Microsoft Teams users to troubleshoot and resolve common issues encountered using Microsoft Teams.
        * A topic for Slack users to troubleshoot and resolve common connection issues.
        {#store-rn-content-employee-experience-va-wfh__ul_qgw_hzh_3nb}
      {#store-rn-content-employee-experience-va-wfh__ul_el1_gzh_3nb}