Employee Experience Pack: Virtual Agent Work-from-Home Starter Pack release notes

  • Release version: Store
  • Updated November 3, 2022
  • 1 minute to read

    • Version history for the Employee Experience Pack: Virtual Agent Work-from-Home Starter Pack on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.1.0 - November 2022
    • This Virtual Agent Work-From-Home Starter Pack targets keyword-based instances and does not include NLU artifacts such as pre-trained models. If you have enabled NLU on your instance, you may choose to augment these topics with your own NLU model for a more natural and engaging conversational experience. Please refer to ServiceNow product documentation for Natural Language Understanding in Virtual Agent in the New York release for more information.
    • Included content:
      • 5 Virtual Agent Conversation Topics:
        • Frequently Asked Questions (FAQ) topic to address questions that employees may ask about the crisis.
        • A topic for Zoom users to troubleshoot and resolve common issues encountered when hosting a meeting using Zoom.
        • A topic for Cisco Webex users to troubleshoot and resolve common issues encountered using Cisco Webex.
        • A topic for Microsoft Teams users to troubleshoot and resolve common issues encountered using Microsoft Teams.
        • A topic for Slack users to troubleshoot and resolve common connection issues.
    Version 2.0.0 - November 2020
    • New:
      • This Virtual Agent Work-From-Home Starter Pack targets keyword-based instances and does not include NLU artifacts such as pre-trained models. If you have enabled NLU on your instance, you may choose to augment these topics with your own NLU model for a more natural and engaging conversational experience. Please refer to ServiceNow product documentation for Natural Language Understanding in Virtual Agent in the New York release for more information.
      • Included content: 5 Virtual Agent Conversation Topics
        • Frequently Asked Questions (FAQ) topic to address questions that employees may ask about the crisis.
        • A topic for Zoom users to troubleshoot and resolve common issues encountered when hosting a meeting using Zoom.
        • A topic for Cisco Webex users to troubleshoot and resolve common issues encountered using Cisco Webex.
        • A topic for Microsoft Teams users to troubleshoot and resolve common issues encountered using Microsoft Teams.
        • A topic for Slack users to troubleshoot and resolve common connection issues.