---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Information Request Playbook release notes

# Information Request Playbook release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Version history for the Information Request Playbook on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.14.1 - September 2026
:
    * New: Information Request Playbook automation tests now verify that the Playbook Designer loads the PAD correctly. This ensures consistent behavior for users interacting with Information Request workflows.
    * Changed: The package.json for Fluent Conversion registration now specifies a valid targetVersion aligned with the active WAR version. Automatic snapshot registration and test/dependency validation are no longer blocked, and the package version is updated accordingly.

Version 2.12.1 - July 2026
:   Defect fixes.

Version 2.12.0 - June 2026
:
    * This release have the following features implemented:
      * 1. Added translations to support localization and internationalization
      * 2. Added enhanced security to achieve Project Greenlight such as Query Range ACLs

Version 2.11.5 - April 2026
:
    * Fixed:
      * The Public Sector Digital Services apps appear correctly after performing a GenAI setup in Zurich Patch 7 release. (PRB2005659)
      * Submitting an Information Request case through the portal no longer returns "Request not found", and the agent remains responsive and completes the "Send for Requester Approval" activity. (PRB1963312)
      {#store-rn-public-sector-info-request-playbook__ul_nn1_1rq_v3c}

Version 2.11.0 - March 2026
:   This release introduces updates to align the app with Australia security requirements by adopting granular, role‑based access controls.

Version 2.0.0 - February 2025
:   Changed: Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.{#store-rn-public-sector-info-request-playbook__latest-store-rn-public-sector-info-request-playbook}
{#store-rn-public-sector-info-request-playbook__latest-store-rn-public-sector-info-request-playbook}

Version 1.5.0 - November 2024
:   Changed: Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.

Version 1.4.1 - August 2024
:   New: Document redaction capabilities - case agents can now redact sensitive content, data, or entire paragraphs of information from directly within the Information Request playbook.

Version 1.3.0 - February 2024
:
    * Changed:
      * Updated the process automation designer (PAD) definition activities so they no longer use manual flow data record updates in the review for exemptions, estimated fees, and legal review playbook activities.
      * Promoted the Fee Waiver and Fee Waiver Justification attributes from the Information Request entity to the Government Base Case entity.

Version 1.2.2 - November 2023
:   Changed: The "Similar Documents" activity is updated to enable users to look up documents from similar cases, preview multiple sets of documents at one time, and link or unlink documents to or from the case from one modal,
    without having to leave the playbook.

Version 1.1.1 - August 2023
:   New: The Similar Documents activity is updated to allow users to look up documents from similar cases, preview multiple sets of documents at once, and link or unlink documents to/from the case in a single window, without
    having to leave the playbook.

Version 1.0.5 - July 2023
:
    * Fixed
      * Information Request Playbook's trigger license record was added to avoid canceling playbook execution.
      * Guided decisions tree was recreated using the new Guided Decisions builder.

Version 1.0.2 - May 2023

:   Implement the new Information Request Playbook to automate requests for public records, guide government workers to fulfill public records requests quickly and consistently, and streamline the process for constituents to
    request public records and track the status of their requests.