Configurable Workspace for Order Management release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Configurable Workspace for Order Management Release Notes

    The Configurable Workspace for Order Management application on the ServiceNow Store provides a comprehensive and evolving platform to manage complex order lifecycles across telecommunications, media, and other industries. The release notes detail new features, enhancements, bug fixes, and changes across multiple versions from the initial launch in 2021 to the latest update in June 2026, enabling ServiceNow customers to efficiently capture, process, and fulfill orders with enhanced visibility and control.

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    Key Features

    • Order Lifecycle Management: Support for order header and top order line tasks to track and coordinate activities throughout the order lifecycle, improving task orchestration and fulfillment.
    • Involved Parties and Roles: Creation and management of involved parties on orders and order lines with distinct roles such as Bill-To, Ship-To, Partners, and Resellers, supporting complex deal relationships.
    • Pricing and Contract Enhancements: Introduction of delta pricing during configuration changes (MACD) and renewals, contract consolidation maintaining traceability, and manual price adjustments directly editable from list views.
    • Ramp Pricing and Quantity: Ability to define and manage price and quantity ramps for product offerings, enabling incremental changes over time with flexible segment durations.
    • Catalog-Driven Task Plans: Configuration of product fulfillment workflows using catalog-driven templates to standardize task dependencies, offering an alternative to Flow Designer.
    • Integration Enhancements: Improved integration with Strategic Portfolio Management (SPM) for project and sub-project hierarchy support and with Field Service Management for seamless operations.
    • Order Summarization and Visualization: Summarizes complex orders across products, services, and fulfillment tasks for quick status insights, supporting hierarchical list views to understand parent-child order line relationships.
    • Advanced Product Modeling: Support for nested objects, arrays, custom attributes, and header discounts to model complex product configurations.
    • Location-Based Ordering and Jeopardy Management: Supports location-specific ordering and management of jeopardy events within business hours to optimize scheduling and task management.
    • Security and Performance: Regular security fixes and telemetry capabilities to create KPIs and assess order management performance end-to-end.
    • UI and User Experience: Continuous UI improvements including updated order capture interfaces, navigation menus tailored to persona roles, and timeline views showing all tasks and risks in a consolidated workspace.

    Practical Benefits for ServiceNow Customers

    • Enables efficient tracking and coordination of order fulfillment activities, reducing process fragmentation and improving agent productivity.
    • Supports complex pricing, contract management, and product configurations, ensuring accurate billing and renewals.
    • Facilitates seamless integration with portfolio and field service management tools, enhancing cross-functional collaboration.
    • Provides customizable workflows through catalog-driven task plans, allowing tailored product fulfillment processes.
    • Improves visibility into order status and pricing adjustments, supporting quicker decision-making and error reduction.
    • Enhances security and performance monitoring, helping maintain operational integrity and service quality.
    • Offers flexible UI enhancements focused on the user experience, making order management more intuitive and accessible to different roles.

    Version history for the Configurable Workspace for Order Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 15.2.1 - June 2026 (Australia)
    New: Support order header and top order line tasks to track and coordinate activities throughout the order life cycle.
    Version 15.2.0 - June 2026 (Zurich)
    New: Support order header and top order line tasks to track and coordinate activities throughout the order life cycle.
    Version 15.1.0 - May 2026
    New: Enables involved parties creation on order and order lines with distinct roles such as Bill-To, Ship-To, Partner, Reseller and supports complex relationships across direct and indirect deal types and routes to market.
    Version 15.0.0 - March 2026 (Zurich)
    • New:
      • Delta Pricing on Order:Supports pricing and quantity calculations during MACD activities and renewals by deriving changes from existing products, contracts, or purchases.
      • Contract Consolidation on Order: Ensures that orders created from consolidated quotes retain traceability to all originating contract lines, maintaining accurate relationships between source and consolidated lines. Additional calculated fields on order lines support visibility into uplift values derived from consolidation rules.
      • Enhancements to price and quantity ramps on order line items: Enable agents to create and manage custom ramp structures with flexible segment durations. These enhancements support ramp changes across the order lifecycle, including amendments and renewals, while ensuring pricing and quantity consistency across ramp segment
      • Catalog driven task plan template: Provide customers with the option to configure product workflows using catalog-driven task plan templates to define tasks and their dependencies required to orchestrate the product fulfillment journey. This standardizes fulfillment processes across products and serves as an alternative to Flow Designer, offering greater flexibility in implementing product configurations.
      • Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) for in-flight orders to support projects for site and maintain program project and sub-project hierarchy.
    Version 14.1.2 - January 2026 (Yokohama)
    New: Support move orders via the API, handling product cessation at the existing location and provisioning at the new location.
    Version 14.1.0 - December 2025 (Zurich)
    • New:
      • Enables order agents to quickly view, add, and edit manual price adjustments for order line items directly from the list view, making it easier to view both automatic and manual adjustments from the list view.
      • Support to create price and quantity ramps for product offerings in orders to define incremental price and quantity changes over time. Product offerings eligible for ramps have theRamps enabled option and Recurring price method selected.
      • Summarization for Order Management: Summarizes complex orders across products, services, and fulfillment tasks, enabling agents to quickly understand status, take the right actions, and avoid navigating fragmented views to make next steps easier and improving productivity.
    Version 12.0.0 - August 2025
    • New:
      • Support for nested objects, arrays, and custom attributes to model complex products.
      • Support for header discounts on the order.
    Version 11.2.2 - July 2025
    • New:
      • Provide visibility to order agents for the price adjustments that were applied to the base price and list price of the product ordered.
      • Use the hierarchical list view to see the parent and child relationships between order lines within an order
    • Change: Deprecate subscription dates and using contract dates to calculate subscription revenue metrics on orders.
    Version 11.2.0 - May 2025
    • New:
      • Provide visibility to order agents for the price adjustments that were applied to the base price and list price of the product ordered.
      • Use the hierarchical list view to see the parent and child relationships between order lines within an order.
    • Change: Deprecate subscription dates and using contract dates to calculate subscription revenue metrics on orders.
    Version 10.2.0 - February 2025
    New: Subscription Revenue Metrics ​on order: calculate and display key revenue metrics on orders.
    Version 10.0.0 - November 2024
    New: Location-based ordering​, defaulting sales agreement on order, Case Management for Order Operations​, support jeopardy management for business hours when scheduling tasks.
    Version 9.0.1 - August 2024
    Bug fixes.
    Version 8.0.2 - June 2024
    Changed: Bug fixes and other improvements.
    Version 8.0.1 - May 2024
    • Changed: Added Contract start and end date on the order creation form view and order details page
    • Other bug fixes
    Version 7.0.0 - February 2024
    • New:
      • Change order capture experience and support order enrichment process in the workspace
      • Order timeline view to show all tasks and domain orders with risk profile on a single UI
    • Changed:
      • Support old order capture using system property
      • Order Record Page UI Changes
      • Replacing Breakdown-grid with DataGrid
    • Removed:
      • Telco List is deprecated
      • Telco simple list is deprecated
    Version 6.0.2 - January 2024
    Security fixes.
    Version 6.0.0 - November 2023
    • New:
      • Updated view for the order, order line, and order line characteristics.
      • Add New button and Navigation menu access to persona roles.
    Version 5.0.0 - August 2023
    • New:
      • Support network slicing for 5G service (Connected Navigation)
      • TMF641 Service Order Spoke (Southbound Actions)
      • Jeopardy Management
      • Integrate Order Management and Strategic Portfolio Management
      • Integrate Order Management with Field Service Management
      • Support External Inventory ID in order
      • Telemetry - create KPIs for Order Management KPIs
      • Support suspend and restore action for product and service orders
      • Capture, benchmark, and assess large amount of Order Management performance during E2E SLA processing of jeopardy events
      • Cancel child domain orders when parent domain order is cancelled manually
    • Fixed:
      • Validation for the change orders with Add/Disconnect order line combinations at approval time
      • Support version tracking on domain order
    Version 4.0.0 - February 2023
    Changed: Order capture UI updated to include related items in the new order.
    Version 3.0.3 - November 2022
    Changed: Internal optimization to align to NOW engineering standards
    Version 3.0.1 - August 2022
    • New:
      • Change and disconnect product order
      • Change and disconnect service order
    • Changed: New UI builder page for order capture
    Version 2.0.1 - June 2022
    Changed: Updated to account for address relationship change by horizontal OM team
    Version 2.0.0 - February 2022
    Changed: Provides a more complete order capture capability expanding beyond the capture of new customer or service order in v1 and adds support for capturing multi-site, multi-unique product configurations,support for quantity and the ability to copy the configuration of one product at one site to one or more additional sites.
    Version 1.0.1 - October 2021
    New: Net new feature for Order Management for Telecommunications & Media