---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Dispute Content Pack for US Regulations release notes

# Dispute Content Pack for US Regulations release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Dispute Content Pack for US Regulations application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.1.0 - September 2026
:   Changed: Updated internal application components to support ongoing platform enhancements

Version 1.3.0 - July 2026
:   Changed: Updated internal application components to support ongoing platform enhancements

Version 1.2.0 - March 2026
:
    * New:
      * Added validation checks to Reg Z resolution limit SLA to prevent triggering when required billing data (billing_cycle_days or statement_generation_date) is missing.
      * Added "Reg Z limit" duration script using billing_cycle_days and statement_generation_date from sold product.
      * Added new fields "Dispute reported date" and flag "Acknowledge sent" to the Card disputes transactions table.
    * Changed:
      * Updated Reg Z Resolution and Acknowledgement SLAs to start from dispute_reported_date with custom duration calculation.
      * Updated the acknowledgement duration for Regulation Z (Reg Z) SLA to 30 days to align with regulatory compliance requirements.
      * Updated following Reg E SLAs to start from "Dispute reported date" field:
        * Reg E 90day resolution limit
        * Reg E acknowledgement
        * Reg E 45day resolution
        {#store-rn-fso-dispute-content-pack-us-regulations__ul_mbx_hkl_m3c}
      * Updated following Reg E SLAs duration type formula to be (elapsedDays = gs.dateDiff(current.card_dispute_transaction.dispute_reported_date, current.sys_created_on, true))
        * Reg E 20day provisional
        * Reg E 10day provisional
        * Reg E PC reversal
        {#store-rn-fso-dispute-content-pack-us-regulations__ul_cgk_3kl_m3c}

Version 1.1.3 - December 2025
:   Changed: Provisional Credit SLAs Schedule Update: Reg E provisional credit SLAs are updated to calculate breach time dynamically based on the case creation date, ensuring greater accuracy in the dispute resolution process.

Version 1.1.2 - October 2025

:   Fixed: REG E SLA Timing Accuracy - Fixed an issue where Regulation E SLAs were not being calculated correctly for Provisional Credit tasks. The condition was corrected to use cardDisputeTransaction.parent_case instead of just
    parent_case, ensuring proper SLA tracking. Additionally, retroactive start was enabled on the created field for card dispute transactions, ensuring accurate timing calculations.

    {#store-rn-fso-dispute-content-pack-us-regulations__latest-store-rn-fso-dispute-content-pack-us-regulations}
{#store-rn-fso-dispute-content-pack-us-regulations__latest-store-rn-fso-dispute-content-pack-us-regulations}

Version 1.1.0 - March 2025
:   Changed: Changed the SLA definitions to Card disputes transaction table instead of Card disputes service.

Version 1.0.0 - August 2024
:   The Dispute Content Pack for US Regulations application is designed to support monitoring dispute cases effectively and take necessary actions. This application
    provides SLA definitions pertaining to Regulation E (Reg E) and Regulation Z (Reg Z), and track the dispute cases during life cycle