Care Team Operations for Healthcare IT release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Care Team Operations for Healthcare IT release notes

    The Care Team Operations for Healthcare IT application on the ServiceNow Store is designed to help healthcare care teams report and manage EMR (Electronic Medical Records) and other IT-related issues efficiently. It provides integrated case types, record producers, and automated flows that synchronize Healthcare IT cases with Incidents, enabling IT technicians to resolve issues while keeping care teams informed about all reported problems.

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    Key Enhancements and Features by Release

    • Version 2.6.0 (June 2026): Delivered platform-wide accessibility improvements aligning with WCAG 2.2 AA standards, including support for 400% zoom and reflow on Healthcare IT forms, lists, and agent workspaces. Introduced automated accessibility validation and hardening of non-Glide access controls to enhance security compliance.
    • Version 2.4.0 (March 2026): Enhanced read-only field protections on the ServiceNow AI Platform with granular control options like “strictreadonly” and “clientscriptmodifiable.” These backend changes improve instance security while maintaining backward compatibility. Also enabled users with the feature administrator role to complete specific tasks previously limited to broader administrator roles.
    • Version 2.1.0 (December 2025): Fixed issue to ensure that Healthcare IT cases created via workspace properly link to corresponding Incidents, improving case tracking and resolution workflows.
    • Version 2.0.0 (August 2025): Introduced a new Healthcare IT service catalog and realigned existing service categories and catalog items under this new catalog for better organization and user experience.
    • Version 1.2.0 (May 2025): Improved service catalog functionality by publishing a dedicated catalog for Care Team Operations and migrating record producers into the scoped application. Enhanced SMART on FHIR EHR launch support, including capturing tokens from the oAuth launch context.
    • Version 1.0.0 (February 2025): Initial release providing foundational capabilities such as case types, record producers, and flows to support care teams in reporting EMR and IT issues with synchronized data sharing between Healthcare IT cases and Incidents.

    Why It Matters

    This application streamlines the reporting and resolution of healthcare IT issues by aligning care team visibility with IT technician workflows. Accessibility and security enhancements ensure compliance with industry standards and protect sensitive healthcare data. The introduction of a dedicated Healthcare IT service catalog and improved integrations facilitates easier navigation and better user experience for healthcare IT operations.

    What to Expect

    • Improved accessibility and security compliance across the application.
    • More granular control over read-only field behavior enhancing instance security.
    • Seamless linkage between Healthcare IT cases and Incident records for better issue tracking.
    • Organized service catalog tailored to Healthcare IT needs.
    • Enhanced interoperability with EHR systems through SMART on FHIR support.

    Version history for the Care Team Operations for Healthcare IT application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.6.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow) and security-directive access-control hardening for Care Team Operations for Healthcare IT.
      • Security and Compliance
        • WCAG 2.2 AA accessibility checkers: Added to Care Team Operations for Healthcare IT to support automated accessibility validation.
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Healthcare IT forms, lists, and agent workspaces.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations for Healthcare IT.
    Version 2.4.0 - March 2026
    • Fixed:
      • The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see
      • If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
    Version 2.1.0 - December 2025
    Fixed: When a Healthcare IT case is created through the workspace the Incident will now be properly linked to the case.
    Version 2.0.0 - August 2025
    • New:
      • Added new service catalog named Healthcare IT.
        • Realigned existing Healthcare IT service categories and catalog items to the new Healthcare IT catalog.
    Version 1.2.0 - May 2025
    • Changed:
      • Service catalog improvements
        • Published service catalog specific to Care Team Operations for Healthcare IT and migrated record producers into the scoped app.
      • Epic Hyperspace Support
        • Improved SMART on FHIR EHR launch support to include capturing tokens from the oAuth launch context.
    Version 1.0.0 - February 2025
    The ServiceNow Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with visibility into all of the issues reported by members of their team.