Agent Forecast release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Agent Forecast application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.7.2 - June 2026
    Fixed minor defects as part of this release
    Version 5.7.1 - March 2026
    Fixed minor defects as part of this release.
    Version 5.7.0 - December 2025
    Minor bug fixes.
    Version 5.6.3 - June 2025
    Fixed: Minor issues.
    Version 5.6.2 - May 2025
    Fixed: Minor issues.
    Version 5.6.0 - November 2024
    • Fixed:
      • Minor issues
      • Security improvements
    Version 5.4.0 - May 2024
    • Minor fixes
    • Addressed accessibility issues
    Version 5.2.0 - November 2023
    Minor fixes.
    Version 5.1.0 - August 2023
    Fixed: Minor fixes.
    Version 5.0.0 - May 2023
    • Changed:
      • Create volume forecast at daily interval up to a year (52 weeks).
      • Option to create generate volume forecast at 15, 30, and 60 minute intervals.
    Version 4.2.0 - February 2023
    • Major fixes
    • Changed: Default algorithm set to Seasonal Trend Loess (STL)
    Version 3.0.2 - March 2022
    New: Initial release for San Diego
    Version 3.0.0 - February 2022
    Demand forecasting for workforce optimization