Data Collection for Oracle Global Licensing and Advisory Services release notes

  • Release version: Store
  • Updated June 11, 2026
  • 6 minutes to read
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    Summary of Data Collection for Oracle Global Licensing and Advisory Services Release Notes

    The Data Collection for Oracle Global Licensing and Advisory Services (GLAS) application on the ServiceNow Store enables customers to collect, manage, and report Oracle licensing data efficiently. It supports comprehensive discovery of Oracle databases, middleware, and Java environments, helping organizations maintain accurate licensing compliance and optimize software asset management.

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    This application is regularly updated to improve scalability, accuracy, and performance while addressing compatibility with Oracle database versions and middleware components.

    Key Features

    • Oracle GLAS V2 Data Collection: Scales data collection in large environments by consolidating all database data into a single table ([snitomoracleglasglasdatafordatabase]).
    • Credential Handling: Discovers Oracle Databases on UNIX using Oracle Wallet, enhancing security by avoiding storage of application credentials in the ServiceNow instance.
    • Middleware and Java Data Collection: Collects detailed Oracle Middleware information and Java process data via patterns and Agent Client Collector, populating specific tables such as Java Audit and Java Evidence.
    • Improved Data Accuracy and Cleanup: Fixes to deduplication in Java audit data, cleanup of temporary files post-discovery, and automatic maintenance of Java Audit and Software Installation tables.
    • Expanded Reporting: Enhanced reports include new columns for VMware VM creation date and power state, and accurate evaluation of Oracle database options usage for Software Asset Management (SAM).
    • Internationalization Support: Adjustments to labels and UI elements to support global usage.
    • Configurable MID Server Properties: Properties to enable or disable GLAS data collection and control deletion strategies have been introduced or refined for greater operational control.

    Enhancements and Fixes by Version Highlights

    • Version 1.12.0 (June 2026): Introduced Oracle GLAS V2 for scalable data collection; switched to Oracle Wallet for UNIX database discovery; fixed Java report deduplication and licensing count accuracy.
    • Version 1.11.0 to 1.11.1: Resolved CSV generation for Oracle Pluggable Databases (PDB), improved software installation data updates, and fixed installation errors.
    • Version 1.10.0 and 1.10.2: Updated reporting for VMware data, improved discovery logging performance, and fixed orphan record creation in Oracle Instance class.
    • Version 1.8.4 to 1.8.5: Added Oracle Java process and data collection features; improved deletion strategies and UI page fixes.
    • Version 1.7.11 and earlier: Enhanced middleware data collection for WebLogic and other middleware products; fixed performance issues; addressed licensing calculation errors and discovery pattern errors.
    • Earlier Versions (1.4.0 - 1.7.0): Introduced Oracle pattern extensions for GLAS/LMS data, navigation menus, CSV export utility, and initial middleware data collection capability.

    Practical Benefits for ServiceNow Customers

    • Enables comprehensive and scalable Oracle licensing data collection across large and complex environments.
    • Improves compliance accuracy by ensuring precise data on Oracle database options and middleware usage.
    • Enhances security by leveraging Oracle Wallet for credential management on UNIX systems.
    • Streamlines software asset management with automated cleanup and consistent updates to discovered data.
    • Facilitates detailed licensing reports and supports management of Oracle environments including pluggable databases and middleware components.
    • Provides configuration flexibility via MID Server properties to adapt discovery and data collection to operational needs.

    Next Steps

    ServiceNow customers using or planning to implement the Data Collection for Oracle Global Licensing and Advisory Services app should review the latest version compatibility and system requirements on the ServiceNow Store. Regular updates should be applied to benefit from performance improvements, new features, and critical fixes. Additionally, customers should configure MID Server properties appropriately to optimize discovery and data collection based on their environment.

    Version history for the Data Collection for Oracle Global Licensing and Advisory Services on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.12.0 - June 2026
    • New:
      • Scale Oracle GLAS data collection in large environments with Oracle GLAS V2, which collects all database data into a single table [sn_itom_oracleglas_glas_data_for_database].
      • Discover Oracle Databases on UNIX using Oracle Wallet instead of storing applicative credentials in the ServiceNow instance.
    • Fixed:
      • The Oracle GLAS Java report correctly deduplicates entries when Java audit records are missing host information. (PRB1983591)
      • Oracle GLAS no longer counts the Oracle OLAP option as a separately licensed component for Oracle Database starting with 19c. (PRB2011315)
      • The "Java Installation" pattern no longer crashes when executing jinfo and java.exe commands, preventing JVM crash log files (hs_err_pid) from filling up the file system. (PRB1995020)
    Version 1.11.1 - March 2026
    • Fixed:
      • The Data Collection for Oracle Global Licensing and Advisory Services app installation no longer generates errors related to the file "sys_report_users_groups_56d8afcb1b1001109451eb15624bcb63.xml." (PRB1959057)
      • The "Java Installation" pattern now updates the Last scanned [last_scanned] and Updated [sys_updated_on] fields in the Software Installation [cmdb_sam_sw_install] table on each discovery run. (PRB1971286)
    Version 1.11.0 - December 2025
    • Fixed:
      • The "Oracle DB On Unix" and “Oracle DB On Windows” extension sections create CSV files with data for Oracle Pluggable Database (PDB) (PRB1936680).
      • Oracle GLAS Data Collection deletes the directory and CSV files that were created on the target server after discovery is successfully finished (PRB1934167).
      • The downloaded Oracle Java GLAS Data zip folder can be opened using the built-in Windows zip application (PRB1920590).
      • Removed the underscore from the label in Oracle GLAS Data navigation menu to support internationalization (i18n). For example: ORCL_DETAIL is now ORCL DETAIL (PRB1908120).
      • The Oracle GLAS report doesn’t fail when there are multiple Java Audit [ora_java_audit] records with the same Host CI names (PRB1927138).
      • The Oracle GLAS Data Collection terminates for non-SQL extension if the middleware components are not running (PRB1909285).
      • The Java Audit [ora_java_audit] and Software Installation [cmdb_sam_sw_install] tables are automatically cleaned up (PRB1902045).
    Version 1.10.2 - August 2025
    • Fixed:
      • Refined the JOB level logging for "SAM - Evaluate database option usage from Oracle GLAS data" so that it improves performance (PRB1879145).
      • The "Oracle Instance" class is fixed not to create Orphan records (PRB1889319).
      • The "Oracle GLAS - Collect Middleware Data for Tuxedo" is fixed, a Library on Library Reference step can now be added (PRB1894357).
      • The Oracle GLAS discovery is now creating a folder under the absolute path (PRB1887847).
      • The Oracle Options table now shows the correct value in the "Currently Used" field (Oracle Cloud Management Pack for Oracle Database, Oracle Data Masking and Sub-setting Pack, and Oracle Database Lifecycle Management Pack for Oracle Database) (PRB1905211).
    • Changed:
      • The MID Server property to disable Oracle GLAS Data Collection has been renamed from "sn_itom_pattern.disable_glas_data_collection" to correct store app prefix value "sn_itom_oracleglas.disable_glas_data_collection" (PRB1885418).
    Version 1.10.0 - May 2025
    • New: As part of Oracle GLAS DB 25.2 requirements, we updated reporting for changed records:
      • Rowcount has been added at the end of the VMware files.
      • New columns for VMCreateDate and VMPowerState have been added to the VM HW file.
    • Fixed:
      • The Discovery property "glide.discovery.enable_file_tracking" is now honored by Oracle GLAS Data Collection. By default, glide.discovery.enable_file_tracking" property is set to true (PRB1849553).
      • The Oracle GLAS Data Collection for Non-SQL extension now does not leave behind the hostname-info.txt and hostname-opmn_output.txt files in the /temp folder when executing the "Linux Server" pattern (PRB1854870).
    Version 1.8.5 - February 2025
    • Fixed:
      • The "Download GLAS Data Collection" UI page for the Oracle Java report is fixed (PRB1815267).
      • The "Oracle DB on Unix" deletion strategy has been improved to include a new MID Server property "sn_itom_pattern.disable_glas_data_collection". This ensures the deletion strategy does not execute for Oracle options if they were not collected (PRB1755961).
    Version 1.8.4 - November 2024
    • New:
      • New feature: Oracle Java process and data collection (for both software installation and hardware reporting details).
        • You can perform the discovery using either the Java installation pattern (IP-based) or Agent Client Collector.
        • Tables included:
          • Java Audit [ora_java_audit]
          • Java Evidence [ora_java_evidence]
        • If you are on an earlier family release, before Yokohama, you must download the update set from KB1705854
    • Fixed: The Oracle GLAS Data Collection pattern is fixed to address the discrepancy between the value of the "DB_NAME" field in "cmdb_ci_orcl_option" and the DB containing that option (PRB1790036).
    Version 1.8.0 - August 2024
    • Fixed:
      • Oracle GLAS Middleware components "*.info.txt" file content contains all process information
      • Discovery is attempting to use "sudo" when the MID Server is configured to use "pbrun" or "dzdo"
    Version 1.7.11 - May 2024
    • Fixed:
      • Oracle GLAS - collect middleware data for the extension of the WebLogic pattern and Oracle GLAS data for the non-SQL extension of the Linux Server pattern.
        • Collects the below-mentioned middleware product missing files and creates tracked configuration files (cmdb_ci_config_file_tracked)
          • WebLogic 11g and 12
          • BIEE 11g and 12c
          • SOA 11 and 12
          • WebCenter Content
          • WebCenter Portal
          • WebCenter Sites
      • The name of the Fusion Middleware output folder utilizes a capital letter for the initial character
      • The Oracle GLAS Data Collection extension, Oracle DB on Windows and Oracle DB on Unix patterns collect Oracle option data for Pluggable Database (PDB)
    • Removed:
      • Tracked file definitions within the WebLogic patterns
        • inventory_folder
        • config_directory
        • domain_registry_folder
        • server_xml_folder
        • domain_directory
        • soa_comps_xml_folder
        • weblogic_comps_xml_folder
    Version 1.7.9 - November 2023
    • Fixed:
      • "SAM - Evaluate database option usage from Oracle GLAS data" job was failing.
      • Export Utility - Masking of data is done for username, IP, Port even if the masking system property is set to False
    Version 1.7.7 - August 2023

    Fixed:

    • ""Oracle GLAS Data Collection"" pattern had performance issues on the instance
    • Oracle per Processor Licensing calculations issue with retired servers
    • ""Data Collection for Oracle Global Licensing and Advisory Services' plugin upgrade to V 1.7.5 skipped the cmdb_metadata_containment_adf1382fdbfaf30003a05561ca961947' record, an OOTB record
    • ""Oracle GLAS Data Collection"" pattern extension identification errors
    • Oracle GLAS data was populated for multiple databases
    • Oracle GLAS Session wasn't populated
    • GLAS data was discovered for both CDB and PDB from the server
    Version 1.7.5 - February 2023
    • Fixed:
      • Oracle GLAS Collection Pattern extension exists if PDBs are not discovered for Oracle 11
      • report_view ACLs for platform tables.
    Version 1.7.3 - October 2022
    Fixed: Oracle Glass Data pattern error "ORA-12504: TNS:listener was not given the SERVICE_NAME in CONNECT_DATA" even though the service name is provided
    Version 1.7.1 - June 2022
    • New: Oracle MiddleWare information collection
    • Fixed:
      • GLAS Oracle LMS script execution step is fails in RAC environment where host is not primaryhost
      • Discovery users are unable to access "HMC server" records after installing Store Application "Data Collection for Oracle Global Licensing and Advisory Services" plugin due an ACL
    Version 1.7.0 - May 2022
    • New: Usage of Oracle Option collected by GLAS App for SAM Licensing.
    • Fixed:
      • Incorrect value in runtime_access_tracking in sys_app xml.
      • Feature string "Application Continuity" for RAC option is not evaluated as 'In use'.
      • [Perf Scale] cache_flush | Patterns Category is using one or more plugins that clear caches on upgrade.
    Version 1.4.3 - July 2021
    Fixed: Not all of the "in-use" options are populated in the "orcl_options" table.
    Version 1.4.2 - June 2021

    • Fixed:

      • Discovery created unexpected formatted records in the cmdb_ci_orcl_options table.
      • For Oracle LMS, the Options data table was not updated and cleaned up. LMS Data was creating duplicates.
      • GLAS Store app certification issues.
    Version 1.4.0 - March 2021
    • New:
      • Oracle Pattern extension support to collect GLAS/LMS data.
      • ServiceNow navigation menu to access GLAS data.
      • CSV export utility.