Intent Discovery release notes

  • Release version: Store
  • Updated May 5, 2026
  • 1 minute to read

    • Version history for the Intent Discovery on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.3.8 - May 2026 (Yokohama, Zurich, Australia)
    Added Deny ACLs for NLU workbench tables
    Version 3.3.4 - May 2023
    Fixed: Internal fixes, no changes in customer facing features.
    Version 3.1.1 - May 2022
    • Changed: Menu navigation
    • Minor fixes.
    Version 3.0.6 - August 2021
    • New: Language Grouping: Add primary and secondary language intents to a model group. Additionally, choose specific language models to add intents to.
    • Changed: Simplified experience for adding intents to different language models.
    Version 2.0.8 - February 2021
    New: Delivers the Intent Discovery feature, and is dependent on the NLU Workbench - Advanced Features plugin. Intent Discovery identifies user intents from analysing incident/case data. Use this application to help identify which intents to model and build Virtual Agent Conversations to attain maximum deflection.