HR Service Delivery Integration with Workday release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of HR Service Delivery Integration with Workday Release Notes

    The HR Service Delivery Integration with Workday enables seamless synchronization of employee data and HR workflows between Workday and ServiceNow HR Service Delivery. This integration supports employee profile syncing, pull-to-do tasks, and various HR process approvals, enhancing the efficiency and accuracy of HR operations within ServiceNow.

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    Key Features

    • Employee Synchronization: Automated import and update of employee profiles and professional details, including specialized data such as physician profiles, from Workday into ServiceNow.
    • Pull To-Dos: Tasks and approvals from Workday are pulled into ServiceNow’s Employee Service Center, allowing HR agents and employees to manage HR actions in one place.
    • Termination and Rescinded Termination Handling: Employee termination details are synced, with updates or removals applied in ServiceNow if terminations are withdrawn or rescinded in Workday.
    • Approval Workflows: Support for approvals in Time Off Requests, Leave of Absence, Time Sheets, Compensation Changes, Job Requisitions, and related HR tasks.
    • OAuth 2.0 Integration: Secure authentication with Workday using OAuth 2.0 for improved connectivity and data exchange security.
    • Localization Support: Integration with localization tools to support multiple languages and regional settings.
    • Data Integrity Enhancements: Safeguards to prevent premature updates of future-dated job records and validation to ensure scheduled jobs execute under valid user contexts.

    Key Outcomes for ServiceNow Customers

    • Improved Data Accuracy: Employee profiles and termination statuses remain consistent between Workday and ServiceNow, reducing manual reconciliation efforts.
    • Streamlined HR Processes: HR agents and employees can manage tasks and approvals directly within ServiceNow, increasing productivity and responsiveness.
    • Enhanced Security and Compliance: OAuth 2.0 authentication and controlled scheduled job execution improve security posture.
    • Customization and Flexibility: System properties and updated subflows allow tailoring of data synchronization and task management to organizational needs.
    • Reliable Integration: Ongoing bug fixes and improvements ensure stable and consistent integration performance.

    Version history for the HR Service Delivery Integration with Workday on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.6.2 - June 2026
    Fixed: A job tracker was not created for Pull To-Do's
    Version 3.6.1 - April 2026
    Fixed: Termination details in ServiceNow are now updated or removed when a termination or resignation is withdrawn or rescinded in Workday.
    Version 3.6.0 - February 2026
    • New:
      • Sync employee termination information from Workday into the HR Service Delivery integration with Workday App.
      • Update personal details within ServiceNow and sync those changes to Workday.
    Version 3.4.11 - December 2025
    Minor fixes.
    Version 3.4.1 - August 2025
    • Problem: During the storecertificationIT test, the RUN AS field in a scheduled job trigger referenced a user not present by default in the instance, causing execution failure.
      • New: Introduced validation to ensure RUN AS users are present in the instance before execution.
      • Changed: Updated the trigger configuration to reference a valid default user.
      • Fixed: Corrected the invalid user reference in the transformation logic to prevent execution failure.
      • Removed: Eliminated dependency on non-default users for scheduled job execution.
    • Problem:The primary field on future worker job records was being overwritten during transformation, triggering unintended user updates before the official start date.
      • New: Added logic to safeguard future-dated job records from premature updates.
      • Changed: Modified the transformation flow to respect start-date constraints on primary field updates.
      • Fixed: Resolved the issue causing early updates by correcting the transformation behavior.
      • Removed: Removed the faulty logic that allowed overwriting of future worker job data.
    Version 3.4.0 - May 2025
    Minor bug fixes.
    Version 3.3.6 - February 2025
    • The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
      • Employee synchronization
 Pull to-dos

    • New Functionality:
      • Improve the HR Service Delivery Integration with Workday sub-flow in the workday HR spoke to provide agent's ability to retrieve employees' professional profile details from Workday.
    • Below are the high level features added:

      • Importing and updating physician profile-related data from Workday into ServiceNow.

      • Enabling detailed physician information from Workday to be viewed and used within ServiceNow.
    Version 3.1.2 - June 2024
    • The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
      • Employee synchronization
      • Pull to-dos
    Version 3.1.1 - February 2024
    Minor fixes.
    Version 3.1.0 - November 2023
    New: Integrate HR Service Delivery Integration with Workday with localization tools.
    Version 3.0.0 - August 2023
    • New:
      • Enabled Workday OAuth 2.0
      • Enabled Approval workflows:
        • Time Off Request
        • Leave of Absence
        • Time Sheet
        • Compensation Change
        • Job Requisition;
        • Correct Time Off
        • Termination
        • Spend authorization / expense
        • Change Job
    Version 2.0.6 - October 2022
    Fixed: Includes fix for Workday Rescind employee
    Version 2.0.5 - August 2022
    Fixed: Fixed the issue to reflect correct To-dos status in ServiceNow, when the user selects 'save for later' in Workday and completes the approval.
    Version 2.0.4 - February 2022
    Fixed: Add system property to store exclude contingent worker type to be pulled in Get Worker Service
    Version 2.0.3 - October 2021
    • Fixed:
      • Call get worker service via dynamic flow from get workers subflow
      • Remove look up worker action from HRSD Workday app and change the reference to Look up workers and employment info action in workday HR Spoke
      • Import sets are not passed from Get worker to Get Worker service Flow
    Version 2.0.2 - August 2021
    • Fixed:
      • Handle parsing exceptions whenever WD is sending invalid characters.
      • Utilize the page count configured via system property
      • Country wasn't getting transformed correctly
      • Log incorrect details in Job tracker for future workers
      • Remove incorrect ACL on syslog_app_scope
      • Fix for Rome issue for Get Locations Service flow. Script include call not working in inline script
    Version 2.0.1 - May 2021
    New: Added dependency to Enterprise Service Management Integrations Framework 3.2.0
    Version 2.0.0 - April 2021
    New: Pull tasks from Workday and display as todos in ServiceNow Employee Service Center.
    Version 1.0.3 - January 2021
    This integration with Workday pulls and syncs employee profiles from Workday into ServiceNow HR Service Delivery on a scheduled basis.