--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Conversational Integration with Slack release notes # Conversational Integration with Slack release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Version history for the Conversational Integration with Slack integration on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 6.1.0 - September 2026 (Brazil) : * New: Multi-select support * Changed: Synthesis response rendering * Fixed: * Loading indicator issues * Granular feedback thumbs down issue Version 6.0.8 - August 2026 (Australia) : Feedback support for Slack responses. Version 6.0.7 - June 2026 (Australia) : Defect fixes: PRB2013415, PRB2014752, PRB2011095 Version 6.0.6 - March 2026 (Australia) : * Implement Feedback api for Slack * Fixed a few defects {#store-rn-conversational-integration-slack__ul_zy4_kxw_l3c} Version 6.0.5 - December 2025 (Zurich) : * People card support for Slack * Read only directive for Slack * Support for agentic response with Slack * Support @mention functionality in Slack group chats. * Fixed bugs. {#store-rn-conversational-integration-slack__ul_gkv_qgq_jhc} Version 6.0.2 - October 2025 : Fixed issues. {#store-rn-conversational-integration-slack__latest-conversational-integration-slack} {#store-rn-conversational-integration-slack__latest-conversational-integration-slack} Version 6.0.0 - August 2025 (Yokohama) : * Improvements: * Support Streaming in Slack * Enhanced Security Model Adoption Zurich Directive for Slack {#store-rn-conversational-integration-slack__ul_h2s_b1d_1gc} * Bugs: * Fixing the issue with team_id for slack OOB bot DEF0671272: People card support for Slack * Slack Pre Link Job doesn't link accounts daily * VASlackResponseBuilder.getImageUrl() currently uses a hardcoded domain and should be replaced with 'glide.servlet.uri' * Outbound messages from Slack not getting delivered when wait card is enabled {#store-rn-conversational-integration-slack__ul_rhp_d1d_1gc} {#store-rn-conversational-integration-slack__ul_lmp_11d_1gc} Version 5.0.15 - May 2025 (Yokohama) : Fixed minor bugs. Version 5.0.13 - March 2025 (Yokohama) : Fixed minor bugs. Version 5.0.12 - February 2025 (Yokohama) : * New: Synthesized Response support for Slack * Fixed: * Fix for Skip button issue * Added translations for the store app Version 5.0.10 - November 2024 (Xanadu) : * Fixed the text user input control issue: When the user is prompted to input text and sends their response via Slack, VA will say "I'm having technical issues and won't be able to continue this conversation." * Removed the extra AI message: During a Q\&A card conversation we see the text "Answer generated by...Review for accuracy" repeated 3-times. * Fixed the notification message issue: Notification received with notification message as "undefined" Version 5.0.8 - August 2024 (Xanadu) : * \[ Slack \] Pagination and search support in Slack. * GenAIQnA Adapter Card without feedback. * Handling system messages / legal disclaimer * Fixed the issue with HTML tags appearing when the user switches to a catalog item. * Fixed issue with Pre-Link Job scheduled job thathas problem with picking the users in case there are unused sys_cs_provider_application records. Version 5.0.5 - February 2024 (Washington DC) : Fixed issues. Version 5.0.4 - August 2023 (Vancouver) : Minor fixes. Version 5.0.2 - May 2023 : * New: Improved support for multi-attachment upload. * Minor fixes. Version 5.0.1 - February 2023 : * New: Slack integration with Self-configured bot. * Changed: Improved Admin UI for Slack integrations. * Fixed: Minor bug fixes. Version 4.1.0 - November 2022 : * New: Display of end user-friendly channel names and destination types names. * Fixed: * File sharing between Live Agent and Slack User. * Image upload issue via link for the file picker topic. {#store-rn-conversational-integration-slack__ul_vzd_lh2_3vb} {#store-rn-conversational-integration-slack__ul_lpf_kh2_3vb} Version 3.0.8 - November 2022 : * Fixed: * File sharing between Live Agent and Slack User. * Image upload issue via link for the file picker topic. {#store-rn-conversational-integration-slack__ul_h34_vmg_jvb} {#store-rn-conversational-integration-slack__ul_f34_vmg_jvb} Version 4.0.0 - August 2022 : * New: * Virtual Agent now enables customization and branding of the Slack bot's name and icon. * Slack now displays the Promoted topics to end users during conversation. {#store-rn-conversational-integration-slack__ul_h4s_yqj_35b} * Fixed: * Branding issues. * Message ordering. * Topic execution. * System property issue. * Technical issues: Account-linking, Table output control. * User interface display: I'm done button. * Controls: Multi flow control, Catalogue Genius Card. * Notification issues: Actionable and Show notification. {#store-rn-conversational-integration-slack__ul_zb4_yqj_35b} Version 3.0.5 - May 2022 : * New: Virtual Agent now enables pre-linking of Slack bot users to ServiceNow instance. * Fixed: * Bot responses * Reference choice control {#store-rn-conversational-integration-slack__ul_ekw_fnz_3tb} {#store-rn-conversational-integration-slack__ul_s1m_2nz_3tb} Version 3.0.2 - February 2022 : * New: Unified logging framework has been enabled. * Fixed: * The issue with 'Bye' keyword directly ending the conversation. * The unified logging backward compatibility condition. * The Intent to return the utterances with characters in bold. * The issue with live agent name display. * The outage topics by removing the extra link in service disruption. Version 3.0.1 - December 2021 : * New: Estimated wait time for connecting to a live agent is now displayed. * Fixed: * Undefined non-actionable notification message. * Issue with 'Show More' option on the bot. {#store-rn-conversational-integration-slack__ul_s11_cqj_wrb} {#store-rn-conversational-integration-slack__ul_rf2_bqj_wrb} Version 3.0.0 - October 2021 : * New: Make all card templates in the Conversational Integration with Slack available in the same template framework/table. * Fixed: * Security fix * L10N issues {#store-rn-conversational-integration-slack__ul_epk_sbp_frb} {#store-rn-conversational-integration-slack__ul_mst_qbp_frb} Version 2.0.3 - January 2022 : * Fixed: * The outage topics by removing the extra link in service disruption. * The Intent to return the utterances with characters in bold. * The issue with 'Bye' keyword directly ending the conversation. {#store-rn-conversational-integration-slack__ul_d1k_dyx_ksb} {#store-rn-conversational-integration-slack__ul_c1k_dyx_ksb} Version 2.0.0 - August 2021 : * New: * YouTube URL unfurling. * Support for rich text using markdown in notification messages. * URL redirect to Service Portal page. {#store-rn-conversational-integration-slack__ul_v2c_mnt_nqb} * Fixes {#store-rn-conversational-integration-slack__ul_tnr_lnt_nqb} Version 1.0.1 - February 2021 : * New: * Automatic account linking for Virtual Agent users * Notifications that support: * Subscription management * Image content * Continuous conversations from notification receipt to bot interaction * Actionable content (action buttons) {#store-rn-conversational-integration-slack__ul_rbz_3nt_nqb} * AI Search results in Virtual Agent that support: * Image cards * Catalog cards * Q\&A cards {#store-rn-conversational-integration-slack__ul_sbz_3nt_nqb} {#store-rn-conversational-integration-slack__ul_qbz_3nt_nqb} {#store-rn-conversational-integration-slack__ul_pbz_3nt_nqb}