Conversational Integration with Slack release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Conversational Integration with Slack release notes

    The Conversational Integration with Slack app enables seamless interaction between ServiceNow Virtual Agent and Slack, enhancing communication and support capabilities. The release notes document the version history, highlighting key features, improvements, and defect fixes from the initial launch to the latest version 6.0.7 (June 2026, Australia release).

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    Key Features

    • Slack Bot Customization: Branding of the Slack bot’s name and icon to align with organizational identity (introduced in version 4.0.0).
    • User Account Linking: Pre-linking Slack bot users to ServiceNow instances for streamlined user experience (introduced in version 3.0.5).
    • Rich Messaging Support: Support for synthesized responses, streaming, markdown, multi-attachment uploads, and actionable content (cards with buttons, images, catalog items).
    • Enhanced Interaction Controls: Pagination and search within Slack, agentic responses, read-only directives, and support for @mentions in Slack group chats.
    • Improved Notifications: Subscription management, actionable notifications, AI search results with image and catalog cards, and estimated wait times for live agent connections.
    • Security and Stability Enhancements: Enhanced security model, fixes for account linking, message delivery, and various bug fixes across versions.
    • Administrative Improvements: Improved Admin UI for Slack integrations and unified logging framework for troubleshooting and monitoring.

    Practical Benefits for ServiceNow Customers

    • Deliver a consistent and branded Virtual Agent experience directly within Slack, improving end-user engagement.
    • Enable seamless conversation flow through multi-modal cards, live agent handoffs, and actionable notifications that facilitate faster issue resolution.
    • Reduce manual administrative overhead via automated account linking and improved Slack integration management UI.
    • Gain reliability and security with ongoing defect fixes and enhancements ensuring smooth message delivery and integration performance.
    • Support complex Slack interactions such as @mentions, group chats, and streaming responses for a richer conversational experience.

    Expectations

    Customers implementing this integration can expect continuous improvements in feature richness, stability, and security aligned with ServiceNow platform releases. Regular updates address bugs and introduce enhancements that expand Slack capabilities, ensuring the Virtual Agent integration remains effective, secure, and user-friendly.

    Version history for the Conversational Integration with Slack integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.0.7 - June 2026 (Australia)
    Defect fixes:  PRB2013415, PRB2014752, PRB2011095d
    Version 6.0.6 - March 2026 (Australia)
    • Implement Feedback api for Slack
    • Fixed a few defects
    Version 6.0.5 - December 2025 (Zurich)
    • People card support for Slack
    • Read only directive for Slack
    • Support for agentic response with Slack
    • Support @mention functionality in Slack group chats.
    • Fixed bugs.
    Version 6.0.2 - October 2025

    Fixed issues.

    Version 6.0.0 - August 2025 (Yokohama)
    • Improvements:
      • Support Streaming in Slack
      • Enhanced Security Model Adoption Zurich Directive for Slack
    • Bugs:
      • Fixing the issue with team_id for slack OOB bot DEF0671272: People card support for Slack
      • Slack Pre Link Job doesn't link accounts daily
      • VASlackResponseBuilder.getImageUrl() currently uses a hardcoded domain and should be replaced with 'glide.servlet.uri'
      • Outbound messages from Slack not getting delivered when wait card is enabled
    Version 5.0.15 - May 2025 (Yokohama)
    Fixed minor bugs.
    Version 5.0.13 - March 2025 (Yokohama)
    Fixed minor bugs.
    Version 5.0.12 - February 2025 (Yokohama)
    • New: Synthesized Response support for Slack
    • Fixed:
      • Fix for Skip button issue
      • Added translations for the store app
    Version 5.0.10 - November 2024 (Xanadu)
    • Fixed the text user input control issue: When the user is prompted to input text and sends their response via Slack, VA will say "I'm having technical issues and won't be able to continue this conversation."
    • Removed the extra AI message: During a Q&A card conversation we see the text "Answer generated by...Review for accuracy" repeated 3-times.
    • Fixed the notification message issue: Notification received with notification message as "undefined"
    Version 5.0.8 - August 2024 (Xanadu)
    • [ Slack ] Pagination and search support in Slack.
    • GenAIQnA Adapter Card without feedback.
    • Handling system messages / legal disclaimer
    • Fixed the issue with HTML tags appearing when the user switches to a catalog item.
    • Fixed issue with Pre-Link Job scheduled job thathas problem with picking the users in case there are unused sys_cs_provider_application records.
    Version 5.0.5 - February 2024 (Washington DC)
    Fixed issues.
    Version 5.0.4 - August 2023 (Vancouver)
    Minor fixes.
    Version 5.0.2 - May 2023
    • New: Improved support for multi-attachment upload.
    • Minor fixes.
    Version 5.0.1 - February 2023
    • New: Slack integration with Self-configured bot.
    • Changed: Improved Admin UI for Slack integrations.
    • Fixed: Minor bug fixes.
    Version 4.1.0 - November 2022
    • New: Display of end user-friendly channel names and destination types names.
    • Fixed:
      • File sharing between Live Agent and Slack User.
      • Image upload issue via link for the file picker topic.
    Version 3.0.8 - November 2022
    • Fixed:
      • File sharing between Live Agent and Slack User.
      • Image upload issue via link for the file picker topic.
    Version 4.0.0 - August 2022
    • New:
      • Virtual Agent now enables customization and branding of the Slack bot's name and icon.
      • Slack now displays the Promoted topics to end users during conversation.
    • Fixed:
      • Branding issues.
      • Message ordering.
      • Topic execution.
      • System property issue.
      • Technical issues: Account-linking, Table output control.
      • User interface display: I'm done button.
      • Controls: Multi flow control, Catalogue Genius Card.
      • Notification issues: Actionable and Show notification.
    Version 3.0.5 - May 2022
    • New: Virtual Agent now enables pre-linking of Slack bot users to ServiceNow instance.
    • Fixed:
      • Bot responses
      • Reference choice control
    Version 3.0.2 - February 2022
    • New: Unified logging framework has been enabled.
    • Fixed:
      • The issue with 'Bye' keyword directly ending the conversation.
      • The unified logging backward compatibility condition.
      • The Intent to return the utterances with characters in bold.
      • The issue with live agent name display.
      • The outage topics by removing the extra link in service disruption.
    Version 3.0.1 - December 2021
    • New: Estimated wait time for connecting to a live agent is now displayed.
    • Fixed:
      • Undefined non-actionable notification message.
      • Issue with 'Show More' option on the bot.
    Version 3.0.0 - October 2021
    • New: Make all card templates in the Conversational Integration with Slack available in the same template framework/table.
    • Fixed:
      • Security fix
      • L10N issues
    Version 2.0.3 - January 2022
    • Fixed:
      • The outage topics by removing the extra link in service disruption.
      • The Intent to return the utterances with characters in bold.
      • The issue with 'Bye' keyword directly ending the conversation.
    Version 2.0.0 - August 2021
    • New:
      • YouTube URL unfurling.
      • Support for rich text using markdown in notification messages.
      • URL redirect to Service Portal page.
    • Fixes
    Version 1.0.1 - February 2021
    • New:
      • Automatic account linking for Virtual Agent users
      • Notifications that support:
        • Subscription management
        • Image content
        • Continuous conversations from notification receipt to bot interaction
        • Actionable content (action buttons)
      • AI Search results in Virtual Agent that support:
        • Image cards
        • Catalog cards
        • Q&A cards