---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# ServiceNow for Microsoft Teams release notes

# ServiceNow for Microsoft Teams release notes {#ariaid-title1}

Release version: Store  
Updated February 18, 2021  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow for Microsoft Teams integration on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 4.1.2 - February 2021
:
    * New:
      * For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
      * The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
      {#store-rn-itsm-sn-ms-teams__ul_yqt_stj_p4b}
    * Fixes.
    * Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
    {#store-rn-itsm-sn-ms-teams__ul_bqf_qtj_p4b}{#store-rn-itsm-sn-ms-teams__latest-store-rn-itsm-sn-ms-teams}
{#store-rn-itsm-sn-ms-teams__latest-store-rn-itsm-sn-ms-teams}

Version 4.0.2 - February 2021
:
    * New:
      * For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
      * The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
      {#store-rn-itsm-sn-ms-teams__ul_oqy_zbt_wpb}
    * Fixes.
    * Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
    {#store-rn-itsm-sn-ms-teams__ul_nqy_zbt_wpb}

Version 3.0.12 - December 2020
:
    * Fixed:
      * Intermittent actionable approval notifications are not delivered.
      * Employee with language set in user profile doesn't receive actionable notifications.
      * When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
      * When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn't respond.
      {#store-rn-itsm-sn-ms-teams__ul_xyz_xby_xnb}
    {#store-rn-itsm-sn-ms-teams__ul_aqc_wby_xnb}

Version 3.0.11 - November 2020
:   ServiceNow for Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.