ServiceNow for Microsoft Teams release notes

  • Release version: Store
  • Updated February 18, 2021
  • 1 minute to read

    • Version history for the ServiceNow for Microsoft Teams integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.2 - February 2021
    • New:
      • For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
      • The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
    • Fixes.
    • Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
    Version 4.0.2 - February 2021
    • New:
      • For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
      • The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
    • Fixes.
    • Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
    Version 3.0.12 - December 2020
    • Fixed:
      • Intermittent actionable approval notifications are not delivered.
      • Employee with language set in user profile doesn’t receive actionable notifications.
      • When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
      • When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.
    Version 3.0.11 - November 2020
    ServiceNow for Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.