CRM Outlook Add-in release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® CRM Outlook Add-in application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 1.1.1 - June 2026
    • Changed:
      • Expanded email association capabilities, improved usability, and accessibility conformance.
      • Support for associating sent emails with CRM entities, automatic email thread association, and smarter preset filters.
    Version 1.0.1 - May 2026
    Fixed: Emails were not being promoted from the staging email table to the emails table due to a duplicate UID check failure caused by UID truncation. Emails now promote successfully.
    Version 1.0.0 - March 2026
    The CRM Outlook Add-in enables sales agents to capture emails efficiently into ServiceNow CRM without leaving Microsoft Outlook.