---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# CRM Outlook Add-in release notes

# CRM Outlook Add-in release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow® CRM Outlook Add-in application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 1.2.1 - September 2026
:
    * Changed: The Microsoft Outlook add-in now handles edge cases more gracefully. For example, the add-in provides clearer experience and next steps when no matching records are found or when the user lacks permission to view an associated record.
    * Fixed: Minor enhancement to the email promotion rules configured.
    {#store-rn-som-crm-outlook-add-in__ul_sc3_5dr_lkc}

Version 1.1.1 - June 2026
:
    * Changed:
      * Expanded email association capabilities, improved usability, and accessibility conformance.
      * Support for associating sent emails with CRM entities, automatic email thread association, and smarter preset filters.

Version 1.0.1 - May 2026
:   Fixed: Emails were not being promoted from the staging email table to the emails table due to a duplicate UID check failure caused by UID truncation. Emails now promote successfully.

Version 1.0.0 - March 2026
:   The CRM Outlook Add-in enables sales agents to capture emails efficiently into ServiceNow CRM without leaving Microsoft Outlook.