Care Team Portal release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Care Team Portal Release Notes

    The Care Team Portal is a responsive application designed for hospital care teams to report and track issues with support services departments. It can be used as a standalone portal or embedded within Electronic Medical Record (EMR) systems, enhancing operational efficiency and user accessibility.

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    Key Features and Updates

    • Accessibility and Compliance Enhancements (v2.3.0, June 2026): The portal now meets WCAG 2.2 AA standards, including support for 400% zoom and reflow, ensuring improved accessibility across all Industry Verticals applications. Menu visibility and layout issues have been resolved, and security has been strengthened through access-control hardening.
    • Security and Access Fixes (v2.2.0, March 2026): Catalog and category access problems for care team members were fixed, especially when specific user criteria properties are disabled. Administrative dependencies in portal headers and footers were removed, and errors related to case resolution acceptance were resolved.
    • EMR Integration Improvements (v2.1.0, December 2025): Embedding Care Team Portal into EMR systems like Epic's Hyperspace has been streamlined. The portal now captures launch context tokens across multiple launches within a session, and dynamically retrieves the FHIR endpoint, simplifying Single Sign-on scripts. Support for sncexternal user access is introduced, specifically for Community Connect use cases within Care Team Operations for Healthcare IT.
    • Expanded Care Team Operations Support (v2.0.0, August 2025): Added support for Care Team Operations catering to Facilities and Environmental Services departments.
    • Service Catalog Enhancements (v1.2.0, May 2025): Record producers were reorganized into their respective service catalogs aligned with scoped applications, improving catalog management.

    Practical Benefits for ServiceNow Customers

    • Enhanced accessibility ensures compliance with industry standards and better usability for diverse user groups.
    • Security improvements and access control hardening provide a more secure portal environment.
    • Streamlined EMR integration simplifies deployment within hospital systems, improving user experience and operational consistency.
    • Expanded support for multiple care team operational areas increases the portal’s applicability across hospital departments.
    • Improved catalog organization aids in service request management and user navigation.

    These updates collectively help ServiceNow customers deploy a secure, accessible, and seamlessly integrated Care Team Portal that supports efficient issue tracking and operational workflows in healthcare environments.

    Version history for the Care Team Portal application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.0 - June 2026
    • This release delivers a menu visibility and layout fix, platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), and security-directive access-control hardening for the Care Team Portal.
      • Fixed: Menu visibility and layout: Resolved menu visibility and layout issues on the Care Team Portal.
      • Security and Compliance
        • Care Team Portal accessibility checkers: Added WCAG 2.2 AA accessibility checkers to the Care Team Portal.
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Care Team Portal pages and widgets.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across the Care Team Portal.
    Version 2.2.0 - March 2026
    • Fixed:
      • Catalog Access Fix: Fixed catalog and category access for care team members when the glide.sc.use_user_criteriaproperty is disabled.
      • Portal Header/Footer Cleanup: Removed admin-dependent code from care team portal header/footer records that referenced an unowned performance widget.
      • Case Resolution Acceptance Error: Fixed an issue where case resolution acceptance on the Care Team Portal was throwing an 'AisDisableSearchSignalEvent' error.
    Version 2.1.0 - December 2025
    • Fixed:
      • The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration.
        • The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, tokens were only captured during the first launch of a given session.
      • The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script.
      • Care Team Portal now supports access for snc_external users.
        • snc_external users will only have access to Care Team Ops for Healthcare IT to be support the Community Connect use case.
    Version 2.0.0 - August 2025
    • New:
      • Added Care Team Portal support for:
        • Care Team Operations for Facilities
        • Care Team Operations for Environmental Services
    Version 1.2.0 - May 2025
    • Changed:
      • Service Catalog Enhancements
        • Record producers were moved into their respective service catalogs specific to their scoped apps.
    Version 1.0.1 - February 2025
    The Care Team Portal provides a responsive portal experience that can be used by care teams in the hospitals to report and track issues for support services departments. This experience can be used on a standalone portal or embedded in EMR systems.