Agent Client Collector Log Analytics release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Agent Client Collector Log Analytics release notes

    The Agent Client Collector Log Analytics (ACC-L) is a ServiceNow application designed to integrate Health Log Analytics with the Agent Client Collector, providing comprehensive log data collection capabilities. When combined with Agent Client Collector Monitoring (ACC-M), it forms the Unified AIOps Agent, enabling collection of metrics, events, and logs through a single agent. The release notes document the version history, highlighting new features, fixes, security improvements, and compatibility updates to help customers manage and optimize their log analytics deployment.

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    Key Features and Enhancements

    • Guided Setup: Introduced in versions 3.2.2 and 3.3.10, the guided setup simplifies the rollout and configuration of ACC-L, helping customers plan and implement log analytics efficiently.
    • Dynamic Filebeat Parameter Support: Added support for dynamic configuration of Filebeat parameters, enhancing flexibility in log data collection.
    • Expanded Platform Support: Support for Windows event logs, Oracle WebLogic policies, and environment variable-based log path configuration on Linux and Windows platforms.
    • Integration and Onboarding: Enhanced onboarding capabilities for ACC Log Analytics data input via the SOW Integration Launchpad, streamlining data input setup.

    Fixes and Security Improvements

    • Resolved issues with multiline log processing and Filebeat configuration to ensure accurate log data capture.
    • Fixed problems related to Windows log grabbing functionality and timeout handling during background checks.
    • Ongoing security fixes and improvements across multiple versions to maintain robustness and protect customer environments.
    • Updated dependencies to latest stable versions to enhance system compatibility and stability.

    Compatibility and Version Support

    Several updates address compatibility with specific ServiceNow releases, including support for the Washington DC and Zurich family versions. Customers should refer to the ServiceNow Store listing for detailed system requirements and compatibility information to ensure smooth deployment.

    Practical Benefits for ServiceNow Customers

    • Accelerated time-to-value through integrated and unified log, event, and metric collection.
    • Improved configuration and deployment experience with guided setup and dynamic parameter support.
    • Enhanced reliability and security of log analytics data collection, benefiting operational insights and AIOps initiatives.

    Version history for the Agent Client Collector Log Analytics application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.10.3 - June 2026
    Changed: Enhanced to support onboarding of ACC Log Analytics data input in the SOW Integration Launchpad.
    Version 3.9.1 - December 2025
    Fixed: PRB1910656 - Agents do not honor timeout on background checks. Background checks timeout should be 0 to run without timeout.
    Version 3.8.10 - August 2025
    • Fixed:
      • PRB1847482 ACC-L: Multiline not working with current Filebeat config.
      • PRB1839552 Grab windows logs not functioning as expected.
    • Note: This version certified on Zurich family version.
    Version 3.8.9 - March 2025
    • Fixed:
      • PRB1847482 - ACC-L: Multiline not working with current Filebeat config.
      • PRB1839552 - Grab windows logs not functioning as expected.
    Version 3.8.7 - January 2025
    • Security improvements
    • Bug fixes
    Version 3.8.6 - November 2024
    • Security improvements
    • Bug fixes
    Version 3.8.3 - August 2024
    • Changed: Updated supported versions of dependencies to the latest stable version for all underlying technologies
    • Fixed:
      • .yml tab-formatting issue
      • Other minor bug fixes
    Version 3.6.4 - May 2024
    Problem and security fixes.
    Version 3.6.2 - February 2024
    Added support for the Washington DC release.
    Version 3.6.1 - January 2024
    • New Features:
      • Changed log path configuration with added support for the environment variables on both Linux and Windows
      • Introduced a new out-of-the-box policy for Oracle WebLogic, compatible with both Windows and Linux.
    Version 3.5.0 - June 2023

    No significant updates.

    Version 3.4.0 - May 2023

    No significant updates.

    Version 3.3.10 - November 2022
    • New: A guided setup that assists you with planning the rollout of the Agent Client Collector and performing the basic configuration to go live.
    • Bug fixes
    Version 3.2.2 - October 2022
    • New:
      • Guided Setup available. We encourage you to use our new guided setup which walks you through the ACC-L configuration steps.
      • Dynamic support for Filebeat parameters using ACC-L.
    • Fixed:
      • Multiline configuration issue.
      • Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF.
      • Security fixes.
    Version 3.2.0 - August 2022
    • New: Dynamic support for Filebeat parameters using the ACC-L
    • Fixed:
      • Multiline configuration issue
      • Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF
      • Security fixes
    Version 3.1.0 - December 2021
    • New:
      • Support log collection of applications installed on Windows
      • Support log extraction for Windows event logs with Winlogbeat
      • ACC Log Analytics setup: One-click setup of ACC data inputs and ACC extensions from MID Server form
      • Duplicate preprocessor and mapping scripts for ACC data inputs
    • Fixed: Navigate to Log Policies from menu or ACC data input
    Version 3.0.0 - September 2021
    The ITOM Agent Client Collector Log Analytics (ACC-L) solution seamlessly integrates Health Log Analytics (HLA) with Agent Client Collector (ACC) and accelerates time to value for ITOM Health customers. Once installed together with Agent Client Colector Monitoring (ACC-M), it acts as as the Unified AIOps Agent - a single agent that collects metrics, events and logs.