Service Mapping Plus release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Service Mapping Plus release notes

    Service Mapping Plus enhances ServiceNow’s Service Mapping capabilities by integrating Machine Learning (ML), tag-based, and top-down discovery methods into a unified service view. This unified approach helps ServiceNow customers eliminate fragmented service maps and blind spots, enabling faster troubleshooting, better dependency understanding, and improved service-aware decision making. The application supports domain separation and offers continuous improvements in UI, performance, and data accuracy.

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    Key Features

    • Multi-Source Service Mapping: Introduced in March 2026, this feature consolidates services discovered via top-down, tag-based, and ML-powered methods into composite maps, visible within the CMDB workspace for easier management.
    • Automated Service Suggestions: Using Machine Learning, the application can create and update application services based on service suggestions, improving mapping accuracy and automation.
    • Tag-Based Mapping Workspace: Provides visualization and management tools for tag-based services, enhancing efficiency and data quality.
    • Service Fingerprint Integration: Adds a new tab and source for ML-powered candidates, grouping application services by unique service fingerprints for better identification.
    • Improved UI and Performance: Enhancements include multi-source mapping flow UI improvements, reduced loading delays, and filters to exclude non-operational or retired servers and reduce noise in candidate lists.
    • Domain Separation Support: Enables use of Service Mapping Plus features in domain-separated instances, limited to leaf domains.
    • Service Mapping Homepage: Offers a dashboard with widgets summarizing mapped services, ML candidates, and server statuses, with interactive lists and quick refresh capabilities.
    • New ACL Roles: Added for controlling access to ML application service candidate data.
    • Support for IIS Server Candidate Creation and CMDB-Based Mapping: Extends candidate creation options and mapping methods.

    Key Outcomes for ServiceNow Customers

    • Gain a reliable, unified service map that consolidates multiple discovery sources, improving service visibility and reducing blind spots.
    • Accelerate troubleshooting and impact analysis by easily understanding service dependencies through a composite map accessible within the CMDB workspace.
    • Leverage machine learning-powered automation to reduce manual efforts in creating and updating application services.
    • Improve data quality and operational relevance by filtering out non-operational servers and noise from candidates, ensuring focus on actionable items.
    • Enhance security and governance through domain separation support and role-based access controls.
    • Utilize the Service Mapping homepage for real-time insights and easy navigation to critical mapping data and ML-powered candidates.

    Version history for the Service Mapping Plus application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.21.0 - June 2026
    Fixed: UI enhancements in the multi-source mapping flow.
    Version 1.20.0 - May 2026
    NewSupport for IIS server candidate creation and CMDB-based mapping.FixedEnhanced and fixed the alignment, UI and performance issues related to multi-source service mapping.
    Version 1.19.0 - April 2026
    • Fixed: Multi-Source Mapping:
      • 1. Ensure all matching results are aligned with the top recommendation list on the Find and Select Service Instance step.
      • 2. When unifying two tag-based unmapped services, and one service get's mapped along the process- searching for related services will result in suggesting the  service as mapped.
      • 3. The loading delay observed when clicking 'Review and Create' in the sidebar has been resolved.
    Version 1.18.3 - March 2026
    New: Introducing Multi-Source Service Mapping – gain a single, trusted view of your services by eliminating fragmented maps and blind spots across discovery and service mapping methods. Unify top-down, tag-based, and ML-powered services into composite service maps. Using a unified service view enables your teams to troubleshoot faster, understand dependencies at a glance, and make better service-aware decisions.
    Version 1.17.2 - January 2026
    Now view the unified tag-based map from within the CMDB workspace.
    Version 1.17.0 - December 2025
    New: Now view the unified tag-based map from within the CMDB workspace
    Version 1.16.3 - August 2025
    • New:
      • A tag-based mapping workspace that helps you visualize and manage tag-based services more efficiently.
      • Additional properties added to improve and improve the information included in application service candidates.
    • Changed:
      • Improved filtering of non-operational or retired servers.
      • Improved filtering of noise from application service candidates and Service Fingerprints.
    Version 1.15.2 - May 2025
    Changed: A limit of 200 service candidates generated per tag-based service family.
    Version 1.15.0 - February 2025
    New: Added Service Fingerprint as a source in the Name Suggestion - In the application Service Suggestions tab for ML powered Candidates, the application service candidates will now have Service Fingerprint as one of the sources in the Name Suggestion.
    Version 1.14.1 - November 2024
    • New: Service fingerprint - new tab on ML candidates page that shows application service ML candidates grouped by service fingerprint of smart content.
    • Fixed: Several PRB fixes
    Version 1.13.0 - August 2024
    • New: Filters for avoiding redundant recomputations on discovered and tag-based services
    • Changed:
      • Added columns "install status" and "class" to 'Unmapped servers without candidate' list in Service mapping plus navigation page.
      • Added a filter to show most recent discovery in the last 90 days
    Version 1.12.3 - May 2024
    Changed: Disabled Application service candidates - smart EP naming job
    Version 1.11.1 - February 2024
    • New: Preview Map for ML Powered Candidates loads Unified Map
    • Changed:
      • Support for Page Layout 3.0
      • UX improvements
    Version 1.10.3 - December 2023
    Fixed: Fixed regression in Readiness page job stuck messages.
    Version 1.10.0 - November 2023
    New ACL and ACL role added for table sa_ml_application_service_candidate_to_server.
    Version 1.9.0 - August 2023
    • New:
      • Domain separation support was added for this application.
        • In domain-separated instances only leaf domains can use the app features.
    • Fixed:
      • Absent connections will not be shown in the candidate preview map.
      • Includes valid operational status and install status in the candidate similar to TD behavior.
    Version 1.8.0 - May 2023
    • What's New: Automated Service Suggestions:
      • Update existing application services based on service suggestions that are generated using Machine Learning. 
      • Two new sources for candidate name suggestions (loadbalancer name & process name)
      • Candidate name suggestion and candidate name suggestion source fields are populated according to the priority list.
    • Service Mapping Homepage:
      • Search for a server on the homepage
      • Click the Populate Data button on the homepage to refresh all the tiles and widgets with the latest data on the homepage.
      • Visualize the count of mapped application services, ML-powered candidates, Mapped servers, and Unmapped servers and get the records in the form of a list by clicking the respective tiles on the homepage.
      • Widgets that display the data of application services based on their operational status, creation method, and business criticality and show the respective list on clicking the widgets Changed
      • Access the ML-powered candidates from the homepage.
      • Access the Readiness Dashboard by clicking the checklist icon on the side navigation on the new homepage
    • Fixed: Automated Service Suggestions:
      • Disable service suggestions with IPV6 IP addresses.
      • Disable service suggestions with invalid host status.
    Version 1.6.0 - November 2022
    • New: Automated Service Suggestions - Create application services based on service suggestions that are generated using Machine Learning.
    • Changed: The retry logic should skip retry on the 'Failed due to missing artifacts' update state. Added automation to clean the existing solution and restart AFP and P2P jobs from scratch.
    • Fixed:
      • ML Dashboard
        • AFP estimation time is calculated incorrectly for a small number of processes.
        • P2P estimation time is calculated incorrectly for a small number of processes.
        • P2P return value isn't consistent for a run load of zero process TP upgrade.
        • The link for "View the Process to Process Connection table" doesn't open in a new window.
        • When drilling down from an empty state to the connection suggestion table, irrelevant records are displayed.
        • Filter on service issues does not handle the use case properly.
        • Filter on service issues does not reveal the problem in each suggestion.
    Version 1.0.2 - February 2022
    Service Mapping Plus offers extended features for Service Mapping. Particularly, an updated version of mapping based on Machine Learning (Predictive Intelligence) is available.