Coaching with Learning release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the Coaching with Learning application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.4.2 - March 2026
    Fixed Translations.
    Version 5.4.0 - December 2025
    • Minor bug fixes
    • Security uptakes
    Version 5.3.4 - August 2025
    Minor bug fixes.
    Version 5.3.3 - February 2025
    Fixed: Translation bugs.
    Version 5.3.2 - November 2024
    No Major feature changes. Contains minor changes and bug fixes.
    Version 5.2.2 - August 2024
    Fixed accessibility issues.
    Version 5.2.0 - May 2024
    Fixed: WCAG bugs.
    Version 5.1.2 - March 2024
    • New:
      • Uptook SRP changes for the WFO SOW Overview page
      • Fixed accessibility issues
    • Fixed:
      • Security bugs
      • WCAG Issues
    Version 5.1.1 - February 2024
    Fixed: WCAG issues and security bugs.
    Version 5.1.0 - November 2023
    • New: Uptook SRP changes for the WFO SOW Overview page Fixed Accessibility issues.
    • Fixed: Fixed Security bugs
    Version 5.0.0 - August 2023
    • New: Added quiz type courses including telemetry Migration of UI pages to layout 3.0
    • Fixed: i18n issues.
    Version 4.0.0 - February 2023
    • New: Discover, Self enroll, assigned courses and learning paths on the Service Operations Workspace side
    • Changed: My Learning
    Version 2.2.2 - December 2022
    Changed: Updated the dependency version 5.0.2
    Version 3.0.2 - August 2022
    • New:
      • As a manager, you can create a learning path, add relevant skills and course items, and publish the path. When your agents complete the path, any skills that are associated with the path are automatically added to the agent's profile.
      • As an agent, you can improve your skills set by completing learning tasks from internal or external learning content in Service Operations Workspace.
    Version 2.2.1 - May 2022
    New: Enabled localization support.
    Version 2.0.2 - March 2022
    • New:
      • As a coach, use Coaching with Learning to train your agents with internal learning content and external content like Pluralsight and Cornerstone. You can organize similar content in catalogs and assign learning tasks and track completion.
      • As an agent, complete learning tasks by using Service Operations Workspace with Workforce Optimization for ITSM.
    "
    Version 1.0.3 - September 2021
    Manage internal learning content and access external learning content, like Pluralsight and Cornerstone, from a central location.