Order Case Self Service release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Order Case Self Service application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.4.4 - June 2026 (Australia)
    Changed: Functionality to support Manage order operations AI agent.
    Version 1.4.3 - June 2026 (Zurich)
    Changed: Functionality to support Manage order operations AI agent.
    Version 1.4.2 - March 2026 (Zurich)
    • Changed: The Order Case line details are displayed on a dedicated details page instead of a pop-up.
    • Fixed:
      • Account and contact fields are now placed next to each other on Order details page
      • The Scope of request is the last field on order details page
    • Removed: Removed the ability to search an order case using the order number on the Order details page to boost performance
    Version 1.4.1 - March 2026 (Yokohama)
    • Changed: The Order Case line details are displayed on a dedicated details page instead of a pop-up.
    • Fixed:
      • Account and contact fields are now placed next to each other on Order details page
      • The Scope of request is the last field on order details page
    • Removed: Removed the ability to search an order case using the order number on the Order details page to boost performance
    Version 1.3.2 - January 2026 (Zurich)
    Changed: Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order case.
    Version 1.3.1 - January 2026 (Yokohama)
    Changed: Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order cases from the Business Portal.
    Version 1.3.0 - December 2025 (Zurich)
    Changed: Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order cases from the self-service portal.
    Version 1.2.0 - July 2025
    View order cases using the self-service portal.