---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Workforce Optimization for Field Service release notes

# Workforce Optimization for Field Service release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Workforce Optimization for Field Service application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 8.0.15 - September 2026
:   Performance and reliability improvements

Version 7.1.0 - June 2026
:   Fixed Performance defect

Version 7.0.2 - March 2026
:   Changed: Modified Granular Admin Roles for Workforce optimization

Version 6.0.3 - August 2025
:
    * Key Features:
      * Coral Theme uptake for Teams module in WFO
      * Latest uptake of the Team Management and Shift planning changes, that includes location support for personal events.

Version 5.1.1 - May 2025
:   Coral theme changes for the FSM WFO Manager workspace modules.{#store-rn-fsm-workforce-op__latest-store-rn-fsm-workforce-op}
{#store-rn-fsm-workforce-op__latest-store-rn-fsm-workforce-op}

Version 5.0.0 - February 2025
:
    * Latest Manager workspace dependencies uptake for FSM
    * Performance improvements for shift planning API to retrieve WFO schedules

Version 4.0.1 - August 2024
:   Accessibility improvements to adhere to WCAG 2.1AA conformant.

Version 3.0.0 - February 2024
:   No net new features were added in this release; it is an uptake of the latest platform WFO features.

Version 2.0.5 - August 2023
:   Use Workforce Optimization for Field Service to manage agent schedules and breaks.

Version 1.0.0 - February 2023
:
    * A field service manager may be responsible for many teams and field agents; they need a quick and centralized way to plan and monitor the work they oversee
    * Workforce Optimization for Field Service Management offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, assess performance, analyze KPIs and perform other daily activities critical to ensuring that field service work is completed efficiently
    * Team Performance KPIs and Coaching allow managers to identify potential issues with a field agents' previous work, as well as identify gaps in knowledge based on task requirements and skills, then take action to resolve such problems
    * Field agents can create personal events and request time off from their mobile calendar, allowing the manager to view such events on the Team Calendar and approve or reject requested PTO