Version history

Version 7.1.0 - June 2026

Fixed Performance defect

Version 7.0.2 - March 2026

Changed: Modified Granular Admin Roles for Workforce optimization

Version 6.0.3 - August 2025

• Key Features:
  • Coral Theme uptake for Teams module in WFO
  • Latest uptake of the Team Management and Shift planning changes, that includes location support for personal events.

Version 5.1.1 - May 2025

Coral theme changes for the FSM WFO Manager workspace modules.

Version 5.0.0 - February 2025

• Latest Manager workspace dependencies uptake for FSM
• Performance improvements for shift planning API to retrieve WFO schedules

Version 4.0.1 - August 2024

Accessibility improvements to adhere to WCAG 2.1AA conformant.

Version 3.0.0 - February 2024

No net new features were added in this release; it is an uptake of the latest platform WFO features.

Version 2.0.5 - August 2023

Use Workforce Optimization for Field Service to manage agent schedules and breaks.

Version 1.0.0 - February 2023

• A field service manager may be responsible for many teams and field agents; they need a quick and centralized way to plan and monitor the work they oversee
• Workforce Optimization for Field Service Management offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, assess performance, analyze KPIs and perform other daily activities critical to ensuring that field service work is completed efficiently
• Team Performance KPIs and Coaching allow managers to identify potential issues with a field agents' previous work, as well as identify gaps in knowledge based on task requirements and skills, then take action to resolve such problems
• Field agents can create personal events and request time off from their mobile calendar, allowing the manager to view such events on the Team Calendar and approve or reject requested PTO