Service Contractor Base release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Service Contractor Base application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.2.1 - June 2026
    • Fixed:
      • Shipped query_range ACLs in the product
      • Minor defect fixes
    Version 2.0.0 - March 2026
    The Service Contractor Base application provides the foundational data model and role framework required to manage outsourced service providers within Customer Service Management (CSM) and outsourced contractors with Field Service Contractor Management. It enables organizations to define external organizations to deliver customer service and to define external contractors, associate them with service organizations, and control how they participate in case handling and service delivery workflows.