---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Conversational SMS Service Channel release notes

# Conversational SMS Service Channel release notes {#ariaid-title1}

Release version: Store  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Conversational SMS Service Channel on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-sms-service-channel__section_ptf_mxf_ygb}

Version 2.0.23 - March 2026 (Australia)
:   Translation updates.

Version 2.0.22 - December 2025 (Zurich)
:   Internal version fixes.

Version 2.0.21 - August 2025 (Zurich)
:   Bug fixes.

Version 2.0.19 - February 2025 (Yokohama)
:   Fixed bug.{#store-rn-sms-service-channel__latest-store-rn-sms-service-channel}
{#store-rn-sms-service-channel__latest-store-rn-sms-service-channel}

Version 2.0.18 - November 2024 (Xanadu)
:   Changed: Bug fixes.

Version 2.0.17 - August 2024 (Xanadu)
:   Bug fixes.

Version 2.0.13 - August 2023 (Vancouver)
:   Fixed: Bug fixes.

Version 2.0.12 - February 2023
:   Fixed: Bug fixes.

Version 2.0.11 - May 2022
:   Fixed: Minor release of Conversational SMS Service Channel. This version includes fixes.

Version 2.0.9 - August 2021
:   Minor fixes.

Version 2.0.8 - July 2021
:   Minor fixes.

Version 2.0.7 - June 2021
:   Minor fixes.

Version 2.0.5 - January 2021
:
    * New:
      * Certified for Quebec
      * Added support for agent-initiated messaging for multiple messaging channels
      {#store-rn-sms-service-channel__ul_xvl_hd2_xpb}
    {#store-rn-sms-service-channel__ul_wvl_hd2_xpb}

Version 1.0.6 - July 2020
:   New: Added in Paris to support SMS Messaging Service Channel.