Conversational SMS Service Channel release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the Conversational SMS Service Channel on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.0.23 - March 2026 (Australia)
    Translation updates.
    Version 2.0.22 - December 2025 (Zurich)
    Internal version fixes.
    Version 2.0.21 - August 2025 (Zurich)
    Bug fixes.
    Version 2.0.19 - February 2025 (Yokohama)
    Fixed bug.
    Version 2.0.18 - November 2024 (Xanadu)
    Changed: Bug fixes.
    Version 2.0.17 - August 2024 (Xanadu)
    Bug fixes.
    Version 2.0.13 - August 2023 (Vancouver)
    Fixed: Bug fixes.
    Version 2.0.12 - February 2023
    Fixed: Bug fixes.
    Version 2.0.11 - May 2022
    Fixed: Minor release of Conversational SMS Service Channel. This version includes fixes.
    Version 2.0.9 - August 2021
    Minor fixes.
    Version 2.0.8 - July 2021
    Minor fixes.
    Version 2.0.7 - June 2021
    Minor fixes.
    Version 2.0.5 - January 2021
    • New:
      • Certified for Quebec
      • Added support for agent-initiated messaging for multiple messaging channels
    Version 1.0.6 - July 2020
    New: Added in Paris to support SMS Messaging Service Channel.