Coaching release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the ITSM Coaching application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 9.8.1 - March 2026
    Fixed: Granular admin roles.
    Version 9.8.0 - December 2025
    • Bug fixes
    • Security uptakes
    • Granular role uptakes
    Version 9.7.1 - August 2025
    Minor bug fixes.
    Version 9.7.0 - May 2025
    Minor bug fixes.
    Version 9.6.2 - November 2024
    No Major feature changes. Contains minor changes and bug fixes.
    Version 9.5.0 - August 2024
    Fixed accessibility issues in this release.
    Version 9.4.0 - May 2024
    Fixed: WCAG bugs.
    Version 9.2.0 - February 2024
    • Changed:
      • Migrating coaching dashboards to UIB
      • Migrating Trainee dashboards to UIB
    • Fixed: WCAG issues
    Version 9.1.0 - November 2023
    • New:
      • Uptook SRP WFO for Contextual sidebar
      • Coaching Assessment (SOW) Accessibility issues Migrated Coach assessment card list to Layout 3.0.
    • Fixed: 'Skills' and 'Courses' in coaching assessments are not displayed is fixed.
    Version 9.0.1 - August 2023
    • New:
      • Migrate to Page layout 3.0
      • Limit skills to 50 as default and make Skills filter persistent
      • Uptake Applicable groups on Coaching
    • Fixed: Skill matrix scaling and the low performance issues
    Version 8.1.5 - August 2023
    Fixed: Skill matrix scaling issue and; performance improvement.
    Version 8.3.0 - February 2023
    New: Create demo data for Assessments, Coaches, surveys, and learning content
    Version 8.1.4 - September 2022
    New: Added dynamic error message for Skill matrix, so users who encounters payload size issues can apply filters.
    Version 8.1.3 - August 2022
    • The ServiceNow Coaching application lets you facilitate the coaching of employees using coaching assessments and coaching opportunities that you can configure for a critical moment in a process.
    • Coaching consistently improves employee performance and processes by providing real-time bi-directional improvement feedback as well as automated contextual recommendations.